User:Joseph.voip.ms/Sandbox

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Revision as of 20:19, 20 March 2017 (view source) Joseph.voip.ms (Talk | contribs) (→Forbidden 403) ← Older edit		Revision as of 20:21, 24 May 2017 (view source) Joseph.voip.ms (Talk | contribs) Newer edit →
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-	'''CSipSimple''' is a free [[softphone]] for  [[smartphones|Android]] devices.	+	This guide will lead you across the '''Finances''' section of your customer portal, to leanrn and understand the different options available there.
-	==Configuration==	+	== Account Balance ==
-	=== First Run - Easy Configuration ===	+	Here you see your current balance, below at ''' Incoming DID charges''' are listed the '''incoming''' monthly fee charges. As per the image below, you see:
-	Once installed CSIP Simple from the playstore, the first view will be the "Easy configuration" Menu, there you can select:	+	*Tomorrow
		+	*Next 3 Days
		+	*Next 7 Days
-	Integrate witn Android (optional but recommended)	+	[[File:FinancesAccountBalance.png|thumb|none|500px|Account balance]]
-	Always Available	+
-	"I'm allowed to use mobile"	+
-	[[File:01_CSIP-main.jpg|250px|thumb|left|Easy configuration popup - Click to enlarge]]	+	In the sample you see that "Next 3 Days" and "Next 7 Days" shows the same amount, that doesn't means it will be charged twice, it means that in the next 3 days that amount will be charged, but that is also included in the next 7 days. In other scenarios the amount can be different between them.
-	<br clear="all" />	+
-	=== Account creation ===	+	=== Add funds ===
-	*After the "Easy configuration" menu, you will see a "View" with an "Add account" button, click it	+	Ad the name describes it, this section is to add funds into your acocunt. Adding funds is a simple procedure, you just need to click [https://www.voip.ms/m/payment.php Finances --> Add Funds] in the customer portal.
-	*At "Chose Wizard" select '''Advanced'''	+
-	* Fill in the fields with your SIP account's information (mandatory one is marked in yellow)	+
-	** '''Account name:''' Choose a name for your account.	+
-	** '''CallerID:''' Set the callerID name	+
-	** '''Server:''' montreal5.voip.ms (one of our multiple [http://wiki.voip.ms/article/Choosing_Server servers])	+
-	** '''Username:''' 100000 (your VoIP.ms main or sub account)	+
-	** '''Password:''' ********* (account password)<br/>	+
-	*Select "Save" and if all the information was properly set, you will see the account marked on Green, with status "registered".<br/>	+	[[File:FinancesAddFunds.png|thumb|none|500px|Add Funds]]
-	<div><ul>	+	Make a payment with any of the available payment options such as Credit Card or Paypal, the minimum to add is '''$25 USD'''.
-	<li style="display: inline-block;"> [[File:02_CSIP-accounts.jpg|thumb|none|250px|Click to enlarge]] </li>	+
-	<li style="display: inline-block;"> [[File:03_CSIP_Wizard.jpg|thumb|none|250px|Click to enlarge]] </li>	+
-	<li style="display: inline-block;"> [[File:04a_CSIP_Add.jpg|thumb|none|250px|Click to enlarge]] </li>	+
-	<li style="display: inline-block;"> [[File:05_CSIP_full.jpg|thumb|none|250px|Click to enlarge]] </li>	+
-	<li style="display: inline-block;"> [[File:06_CSIP_registered.jpg|thumb|none|250px|Click to enlarge]] </li>	+
-	</ul></div>	+
-	<br clear="all" />	+
-	== Issues and solutions ==	+	Contact VoIP.ms staff for the information needed to send a payment using Bank Wire if required.
-	=== Forbidden 403 ===	+	=== Transaction History ===
-	When you see this message and your account is marked in red, it is usually because either your '''Username''' or '''password''' are wrong. Access to your account's section, select it to edit and change/correct the [[CSipSimple#Account_creation|'''Username''']] and/or [[CSipSimple#Account_creation|'''password''']],  then save and check again.	+	In this section you can see the transactions of your account, unless the CDR it is not limited to 90 days. This menu shows '''only''' deposits, Monthly DID's charges, VFax and E911, it '''does not''' show "Communication charges" (incoming and outgoing charges.)
-	<div><ul>	+	[[File:FinancesTransHist.png|thumb|none|500px|Transaction History]]
-	<li style="display: inline-block;"> [[File:09a_CSIP_Acc.png|thumb|none|250px|Click to enlarge]] </li>	+
-	<li style="display: inline-block;"> [[File:07_CSIP_403.jpg|thumb|none|250px|Click to enlarge]] </li>	+
-	<li style="display: inline-block;"> [[File:06_CSIP_registered.jpg|thumb|none|250px|Click to enlarge]] </li>	+
-	</ul></div>	+
-	<br clear="all" />	+
-	=== Network not allowing incoming/outgoing calls ===	+	To use it:
-		+	1) Select the "From" date
-	In some cases, when during "[[#First Run - Easy Configuration ]]" are not selected the proper options, errors could occur during incoming and/or outgoing calls. If this is the case, you can check at:	+	2) Specifically pick the date, if you need, you can also change the "To" date
-		+	3) Click the "Show" button to generate the report.
-	Main Dial Path -> Configuration -> Settings -> Network -> Mark all for incoming and outgoing calls.	+
-		+
-	<div><ul>	+
-	<li style="display: inline-block;"> [[File:10a_CSIP_Set.png|thumb|none|250px|Click to enlarge]] </li>	+
-	<li style="display: inline-block;"> [[File:10b_CSIP_Set.png|thumb|none|250px|Click to enlarge]] </li>	+
-	<li style="display: inline-block;"> [[File:11a_CSIP_Net.png|thumb|none|250px|Click to enlarge]] </li>	+
-	<li style="display: inline-block;"> [[File:11b_CSIP_Net.png|thumb|none|250px|Click to enlarge]] </li>	+
-	</ul></div>	+
-	<br clear="all" />	+
-		+
-	=== Audio Issues ===	+
-		+
-	Some audio issues are related with network speed, firewalls and usage, other are related with wrong audio codec selected. By default, CSIP Simple have selected codecs that we do not allow, please correct that in your settings:	+
-		+
-	Main Dial Path -> Configuration -> Settings -> Media -> Codecs -> Leave enabled only PCMU or GSM depending on your SIP account's settings.	+
-		+
-	<div><ul>	+
-	<li style="display: inline-block;"> [[File:10a_CSIP_Set.png|thumb|none|250px|Click to enlarge]] </li>	+
-	<li style="display: inline-block;"> [[File:12a_CSIP_Aud.png|thumb|none|250px|Click to enlarge]] </li>	+
-	<li style="display: inline-block;"> [[File:12b_CSIP_Aud.png|thumb|none|250px|Click to enlarge]] </li>	+
-	<li style="display: inline-block;"> [[File:12c_CSIP_Aud.png|thumb|none|250px|Click to enlarge]] </li>	+
-	</ul></div>	+
-	<br clear="all" />	+

---

Revision as of 20:21, 24 May 2017

This guide will lead you across the Finances section of your customer portal, to leanrn and understand the different options available there.

Account Balance

Here you see your current balance, below at Incoming DID charges are listed the incoming monthly fee charges. As per the image below, you see:

• Tomorrow
• Next 3 Days
• Next 7 Days

In the sample you see that "Next 3 Days" and "Next 7 Days" shows the same amount, that doesn't means it will be charged twice, it means that in the next 3 days that amount will be charged, but that is also included in the next 7 days. In other scenarios the amount can be different between them.

Add funds

Ad the name describes it, this section is to add funds into your acocunt. Adding funds is a simple procedure, you just need to click Finances --> Add Funds in the customer portal.

Make a payment with any of the available payment options such as Credit Card or Paypal, the minimum to add is $25 USD.

Contact VoIP.ms staff for the information needed to send a payment using Bank Wire if required.

Transaction History

In this section you can see the transactions of your account, unless the CDR it is not limited to 90 days. This menu shows only deposits, Monthly DID's charges, VFax and E911, it does not show "Communication charges" (incoming and outgoing charges.)

To use it: 1) Select the "From" date 2) Specifically pick the date, if you need, you can also change the "To" date 3) Click the "Show" button to generate the report.