Ring Groups

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Revision as of 00:08, 23 January 2012

The Ring Group feature allows you to have incoming calls to be redirected to different destinations that are included in your Ring Group, where a member of the group is able to answer. When you receive a call to a DID routed to a Ring Group, all members of that group will ring at the same time until one of them answers the call. You can add various types of members to a ring group: Main Account, Sub Accounts, SIP URI's, Call Forwarding.

You can also select which voicemail should be used by the system in case none of the members answer the call. The limit of members in a Ring Group is 8: 4 (SIP, IAX2, or SIP URI) members and 4 call forward entries per each Ring Group.

Creating a Ring Group Entry

From your main portal please refer to DID Numbers -> Ring Group. You will have to click on the link that reads Click here to create a new ring group. Then another screen will prompt and you will have to enter the following information:

Description: This can be use as a note or description to easily identified your ring groups.

Members: Here you can select the members of the ring group, remember that the limit is 8 members.

Voicemail: Optionally, you can select a voicemail for this ring group that will override the default DID Voicemail.

Finally, just hit the Create button and you will be done creating your entry.

Routing your DID to your Ring Group

After you have created your Ring Group entry, you can route any of your DIDs to your Ring Group entry from your main portal. Please refer to DID Numbers -> Manage DID -> Edit DID -> Routing -> Ring Group. Also under the same menu screen, you can select your Ring Group entry for the Additional Failover Options.