Calculando mis gastos

From VoIP.ms Wiki

Revision as of 14:59, 14 July 2011

VoIP.ms le ofrece las herramientas necesarias que le permiten calcular sus gastos, sin margen de error.

Antes de iniciar, recuerde que el sistema de VoIP.ms aplica los cargos de las llamafas entrantes y salientes de manera separada. Por ejemplo: si usted tuviera un numero DID de USA( para recibir llamadas ), el costo podria ser 0.99 USD mensuales y de 0.01 USD por minuto. Sin embargo esto no afecta en nada el costo por llamadas salientes de acuerdo a nuestros precios por minuto por destino, por ejemplo: llamadas hacia USA, usando la ruta value, tendra un costo por minute de $0.0105 USD.

Por favor, tenga en cuenta que este es un servicio prepagado y que es necesario tener fondos en su cuenta para usarlo, en este caso el deposito minimo es de 25 USD. Iniciemos hablando de este punto.

Agregando Fondos

Esto es realmente sencillo, desde el portal del cliente vaya a la opcion Finances -> Add Funds, desde ahi usted encontrara la siguientes posibilidades:

• Paypal

Este tipo de pagos, usualmente son aplicados inmediatamente. Sin embargo, algunas veces, PayPal toma mas tiempo para acreditarlo. Si su pago   
no se muestra en el balance de su cuenta es posible que Paypal haya decidido revisarlo( esta situación esta fuera de nuestro control, una vez  
revisado el pago, usualmente ellos lo liberan para ser aplicado ), le recomendamos checar el status de sus pagos desde el portal de Paypal  
mediante el numero de trasacción( TRX ID number ).

If your payment was made with Echeck funds, the payment is not added instantly. When you send money over. 
Echeck, Paypal has to withdraw the money from your bank account first. This process can take from 3 to 5 days.
After Paypal receive the funds, they deposit it in our Paypal account , and we automatically credit your account.

• Credit Card
• Bank Wire (The minimum amount for a Bank Wire is USD $500.00. A service charge of $15.00 will be debited for payments under USD $1000.00. Payments can be sent to our Bank Account in USA (Desjardins Bank at Orlando, Florida) or Canada (Bank of Montreal, Quebec).
• Western Union (The minimum amount for a Western Union is USD $100.00).

For the Bank Wire and Western Union information please contact us to [email protected] for the details.

Account Balance

Now, lets check on the current balance. From the customer portal go to Finances menu > Account Balance.

Now you will notice the Incoming DID charges, this is the total amount of charges, we are not charging on the next three days and then on the day seven this shows accumulative charges.

Transaction History

Now lets see the transaction history option. From the customer portal > Finances menu > Transaction History.

Here will be displayed all the transactions mostly DID monthly fees, DID setup fees, and other fees like fund added to your account, charges from LNP department (porting process fee) , CNAM Queries.

Note: Make sure to select the desired date range, when checking for the transaction history, also on the bottom of the page, 
you will see the exact number of transactions according to the range of dates selected.

The Invoice

Now, all the previous detailed information can be found in one place, The invoice. From the customer portal please go to Finances menu > Generate Invoice.

The same way we selected the date range in the transaction history, we can do it for the Invoice, here we will not only see the transactions, we will also see the Communication Charges (including incoming and outgoing) for the range of date selected.

Note: There is also the option to view the Canadian version of the invoice, which is compliant for the government Revenue service.

Call Detail Records

You can also see the total calculation of the Incoming and Outgoing calls from the CDR, selecting the date range desired.

The filters here allow you to specify if you want only Incoming/Outgoing, From the main account/sub account, and also the specific number.

Please refer to our more extended explanation of the CDR here: Call Detail Records

Special Notes

• If you are still confused about a charge, please do not hesitate and contact the Support Staff via Live chat session or Ticket system, they will be glad to help you.

• Note that for legal and security reasons we are not allowed to delete or cancel any DID number, once that you purchase a DID, it belongs to you and we can't delete it unless is not working properly. A DID number in the account will generate monthly charges even if you do not add funds, it is the customer responsibility to cancel the number if he is not going to use it anymore. VoIP.ms reserves the right to delete numbers from accounts with balance below zero (After sending an email to the customer with several weeks in advance to inform about the account balance status)

• VoIP.ms also has a Balance Alert Threshold system, that is useful to send alerts to your email address when you reach certain balance, you can configure this in your account settings.