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	: 5. Poly Lens creates your account with this Account Name to this default Account.		: 5. Poly Lens creates your account with this Account Name to this default Account.
	** Note: When you onboard a device, Poly Lens will associate the device to this Account by default.		** Note: When you onboard a device, Poly Lens will associate the device to this Account by default.
		+	:: [[File:PolyLens_Login.png|150px]]
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	=== Sign up with HP ===		=== Sign up with HP ===

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Revision as of 13:39, 28 August 2025

Contents 1 Managing Poly Devices with VoIP.ms via Poly Lens 1.1 Please remember for your VoIP.ms Integration 1.2 2. Requirements 1.2.1 a. VoIP.ms Side 1.2.2 b. Poly Side 1.3 To Create a Poly Lens Account 1.3.1 Sign up with HP 1.3.2 To Create a New Account 1.4 3. Device Registration in Poly Lens 1.4.1 Option 1: Web UI Registration (e.g., VVX) 1.4.2 Option 2: Poly Lens QR Code 1.5 4. SIP Configuration for VoIP.ms 1.5.1 Recommended Codecs: 1.5.2 Call Encryption 1.6 5. Device Grouping and Templates 1.7 Useful Information 1.7.1 1. Firmware Management 1.7.2 2. Monitoring & Diagnostics 1.7.3 3. Security and Access Control 1.8 Resources 1.8.1 Official Documentation Overview 1.8.2 Poly Lens Apps 1.8.3 Poly Lens Cloud 1.8.4 Reference links:

Managing Poly Devices with VoIP.ms via Poly Lens

This document explains how to register, configure, and centrally manage Poly IP phones (VVX, CCX, Edge series, etc.) with the VoIP.ms SIP service using lens.poly.com, Poly’s cloud management platform.

Please remember for your VoIP.ms Integration

Match SIP transport and port settings between Poly Lens and VoIP.ms Sub-account.

* Use unique SIP sub-accounts per device.

* Always test a template with one device before deploying fleet-wide.

2. Requirements

a. VoIP.ms Side

Active VoIP.ms account.

SIP sub-account created and enabled.

Allowed IP list configured if needed.

SIP credentials and server (e.g., toronto.voip.ms, 123456_sub, password).

b. Poly Side

Compatible device: Poly VVX, CCX, Edge B/E, Trio, etc.

* To see the minimum software levels see Supported Devices.

Poly Lens account (lens.poly.com).

Devices with updated firmware that support Poly Lens.

Internet access with appropriate firewall rules (see “Ports and Protocols” section).

To Create a Poly Lens Account

1. Open Poly Lens, on the Poly Lens Log In page, (lens.poly.com). use one of the following options to create your Single Sign On login and create an Account:

* Sign in with Microsoft - Use your existing Microsoft account or create a new one. See Permissions for more information.

* Sign in with Google - Use your existing Google account.

* Sign in with Apple - Use your existing Apple account.

* Sign in with HP - Use your existing HP account.

* Email/Password - Create a local Account using your email address.

** Note: Currently you can no longer create a local account. However, if you previously created a Local account you can continue to use this account to log in.

** Note: By signing up for Poly Lens, you agree to our Terms of Service and Privacy Policy.

2. Poly Lens sends a welcome email with information on how to get started. Select Get Started.

3. On the Poly Lens Profile page enter an Account Name.

4. Select Continue.

5. Poly Lens creates your account with this Account Name to this default Account.

  ** Note: When you onboard a device, Poly Lens will associate the device to this Account by default.

Sign up with HP

HP ID is a centralized identity solution from HP that lets you use one set of credentials for various HP services. Key benefits include:

* Simplified Access: Use a single sign-in flow to access supported HP solutions and the Poly Lens ecosystem of cloud portals and apps.

* Enhanced Security: Industry-standard authentication safeguards your account.

* Seamless Ecosystem: Switch effortlessly between HP solutions without managing multiple credentials.

To Create a New Account

1. Go to the ACCOUNT menu > Manage All Accounts.

2. Select Add New.

3. Enter an Account Name.

4. Select Confirm.

5. The new Account name is added to the list of Accounts.

3. Device Registration in Poly Lens

Option 1: Web UI Registration (e.g., VVX)

Access the device’s IP address in a browser.

Go to Settings > Provisioning Server.

Input provisioning server URL: ***Organization Prov. URL*** https://zplogin.poly.com

Save and reboot the device.

Option 2: Poly Lens QR Code

Power up the device with internet access.

On the phone’s screen, choose Activate via Poly Lens.

Scan the QR code shown in the Poly Lens web portal under Devices > Add Device.

4. SIP Configuration for VoIP.ms

Navigate to Devices > [Your Device] > Settings > SIP in Poly Lens:

* SIP Address: [email protected]

* Auth User ID: 123456_sub

* Password: (SIP password)

* Server Address: toronto.voip.ms

* Port: 5060

* Transport: UDP

Recommended Codecs:

* G.711u

* G.729 (if enabled on the VoIP.ms account)

* G722 HD (16 Kbps)

Call Encryption

Make sure in your sub-account you have selected: Call Encryption set to YES

* Port: 5081

* Transport: TLS

5. Device Grouping and Templates

Create Groups in Poly Lens for departments, locations, or device types.

Define Templates/Policies to push settings like:

* SIP config

* Codec preferences

* Time zone, display language

Assign devices to groups to apply configuration in bulk.

Useful Information

1. Firmware Management

In Device > Software, view current firmware.

Apply or schedule updates for:

* Feature enhancements

* Security patches

* Compatibility with new services

2. Monitoring & Diagnostics

Device health overview (online, registered, offline)

Alerts for network/SIP issues

Remote access to logs and device event history

3. Security and Access Control

Role-based user access (Admin, Technician, Viewer)

Multi-Factor Authentication (MFA) support

Activity log and device audit trail

SSO (Single Sign-On) via Azure AD supported

Resources

Official Documentation Overview

Based on Poly Lens – Before You Begin:

* You’ll be able to find the following information:

* Target Audience: IT administrators and support teams.

* Describes supported devices, compatible browsers (Chrome, Edge, Firefox, Safari), and basic workflow.

* Includes port/protocol requirements: Ports and Protocols

* Visual indicator icons used in the dashboard explained.

Poly Lens Apps

Poly Lens Desktop

Poly Lens Mobile

Poly Lens Room

Poly Lens Web

Poly Lens Cloud

Poly Lens Desktop | Poly Lens Help

Reference links:

Poly Lens Help

Poly Support

Documentation Library

Poly Community

https://info.lens.poly.com/