Porting a Toll Free Number

From VoIP.ms Wiki

Latest revision as of 20:24, 26 September 2024

You can port one or multiple numbers within one order. Please note that in order to port multiple numbers in one order, all the numbers have to be on the same Invoice and account with the losing provider. They must all be associated to the same billing telephone number (BTN). You should not mix toll-free numbers and local numbers on the same order. Same goes with Canadian and US Numbers. You'll need to start a new request if the information is somehow different. The porting fee for Canadian and American Carrier Per Number is free.

Please note: Toll Free Numbers have no FOC date, they are simply released to our carrier without prior notice. We are always monitoring these releases in order to add the number(s) as soon as it ports to avoid missing calls. The process can take from 5 business days.

Every toll free number from USA and Canada can be ported to VoIP.ms as long as the losing provider does not reject the port request. Please contact your current provider before starting a port request, to make sure they will agree to the port request and to be sure you are not under any kind of contract with them or any other reason why they may reject the port request.

In the following lines you will find all the necessary steps to port an existing Toll Free number from another provider to VoIP.MS

Step 1.

First you have to confirm the order type of your port process. In this case will be a Toll Free number. Make sure you select the correct Toll Free option, as fees are billed differently for US calls and Canadian calls depending on what you select. Please contact our Support staff if you want to know more about these rates.

Selecting carrier type:

American Carrier, American Callers Only:
Your toll-free number will work for US callers only at a rate of 1.9 cents per minute. This can be changed later to USA/Canada (See below). Monthly fee is $0.99 starting at 
delivery date.

American Carrier, American and Canadian Callers allowed:
Your toll-free number will work for both US and Canadian callers at a rate of 1.9 cents per minute for US callers and 8 cents per minute for Canadian Callers. Monthly fee is 
$0.99 per month starting at delivery date.

Canadian Carrier:
Your toll-free numbers will work for both American and Canadian Callers at a rate of 2.7 cents per minute for both countries. Monthly fee is $1.25 per month starting at 
delivery date.

Step 2.

Now you should enter the number(s) you would like to port. If you have more than 1 number with the losing provider but you only want to port one or some of them, you should check on Yes at the "Partial Port" section. If you want to port all of them, you have to check on No at "Partial Port" and you should enter all the numbers at "DID Number(s) to port" .

Step 3.

Now you should enter all the required information. It must be exactly as it appears on the invoice with the losing carrier. If you are planning to port a number under a different name than yours to a VoIP.ms account, you just have to fill the information as it appears on the invoice. It does not matter if the name on the losing carrier's account does not match with the information at VoIP.ms.

You must enter the Service Provider/Carrier Information. What is needed is your Customer Account number and Service Provider Name as it's listed with the losing carrier.

Step 4.

You will need to upload a scan of your latest signed invoice from your current losing provider. Please place your signature on a Blank area where there are no elements interfering with it. If the provider of the number does not provide an invoice, you could take a screen shot from the losing provider´s customer portal that shows the number to port and the account information.

If you would like to include any comment or additional information to this port. You can do it at the Notes/Comments field.

Please note CNAM/LIDB database option does not apply when porting a Toll Free numbers.

Step 5.

The system will show you the number(s) that will be ported, the porting fee when applicable, per number and the Total amount that will be debited from your balance. Please confirm that all information is correct.

After this, the port process will be completed and your request will be sent to the LNP Department at VoIP.ms

LNP Department will process your request in a timely manner and they will email you either requesting more information if needed or just to confirm everything is correct.

Please note that some carriers can take some hours to completely update their routes when a number has been ported and this could cause random situations with your number at your FOC Date.

Please contact the Support department if a ported-in number is still unreachable from some providers after 24 hours since you were advised that the port had completed.

Thank you for your understanding.