Dialing Codes - VoIP.ms Wiki

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Dialing Codes

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[http://voip.ms/ VoIP.ms] has different dialing codes depending on the destination you want to reach, and you can use these codes from your main or sub account depending on your needs. It is important to mention that there are two main distinctions between the routes when dialing local and international calls. Calls to United States 48 (except Hawaii & Alaska) and Canada are considered local calls. All the other destinations will be considered International and will use the corresponding route.
[http://voip.ms/ VoIP.ms] has different dialing codes depending on the destination you want to reach, and you can use these codes from your main or sub account depending on your needs. It is important to mention that there are two main distinctions between the routes when dialing local and international calls. Calls to United States 48 (except Hawaii & Alaska) and Canada are considered local calls. All the other destinations will be considered International and will use the corresponding route.
Line 7: Line 17:
  Example: 1514-316-xxxx or 514-316-xxxx (do not use the dashes when dialing)
  Example: 1514-316-xxxx or 514-316-xxxx (do not use the dashes when dialing)
-
From the Account Settings >> Account Routing, it can be set a route for these calls, there is an option to use value or premium route, and also, it's possible to switch the routing the call will use by dialing the prefix 033 (Value) and 044 (Premium) followed by the 11 digits number.
+
On the case of Canada, from the Account Settings >> Account Routing, it can be set a route for these calls, there is an option to use value or premium route, and also, it's possible to switch the routing the call will use by dialing the prefix 033 (Value) and 044 (Premium) followed by the 11 digits number. The US is only available on the Premium route.
-
*033 + 1 + Area Code + number: US48/Canada Value (override account setting)
+
*033 + 1 + Area Code + number: Canada Value (override account setting)
-
*044 + 1 + Area Code + number: US48/Canada Premium (override account setting)
+
*044 + 1 + Area Code + number: Canada Premium (override account setting)
(+ signs used as reference only. Do not include + signs when dialing)
(+ signs used as reference only. Do not include + signs when dialing)
-
  Cost with the '''Value''' route: USA 48 $0.0105 - Canada starting at $0.0052  
+
  Cost with the '''Canada''' '''Value''' route: Starting at $0.0052  
-
  Cost with the '''Premium''' route: USA 48 / Canada $0.0125.  
+
  Cost with the '''Canada''' '''Premium''' route: $0.0090
 +
Cost with the '''USA48''' route ('''Premium'''): $0.0100
   
   
-
  ''Note (except Yukon, North West Territories & Nunavut are considered in this section but have a different rate (value at $ 0.0102 & premium at $0.0260).''
+
  ''Note: Yukon, Northwest Territories & Nunavut are considered in this section but have a different rate ($0.1900 per minute).''
'''USA48: The contiguous United States are the 48 U.S. states on the continent of North America that are south of Canada, plus the District of Columbia. The term excludes the states of Alaska and Hawaii, and all off-shore U.S. territories and possessions, such as Puerto Rico.
'''USA48: The contiguous United States are the 48 U.S. states on the continent of North America that are south of Canada, plus the District of Columbia. The term excludes the states of Alaska and Hawaii, and all off-shore U.S. territories and possessions, such as Puerto Rico.
Line 37: Line 48:
(+ signs used as reference only. Do not include + signs when dialing)
(+ signs used as reference only. Do not include + signs when dialing)
-
 
-
''' You can confirm the area code of the city you wish to reach on the next link: http://www.flightpedia.org/dialcodes.html
 
  Example Dialing to Mexico: 011+country code+number 011-52-9999xxxxxx (do not use the dashes when dialing)
  Example Dialing to Mexico: 011+country code+number 011-52-9999xxxxxx (do not use the dashes when dialing)
Line 47: Line 56:
=== [[Voicemail]] Access Codes ===  
=== [[Voicemail]] Access Codes ===  
-
<nowiki>*</nowiki>97 to access directly the Mailbox associated to the account you are dialing from. (Will prompt for Password only)
+
*97 to access directly the Mailbox associated to the account you are dialing from. (Will prompt for Password only)
   
   
-
<nowiki>*</nowiki>98 to access your Voicemail and choose one of your Mailbox accounts. (Will prompt for Mailbox ID and Password)
+
*98 to access your Voicemail and choose one of your Mailbox accounts. (Will prompt for Mailbox ID and Password)
If you don't have access to our VoIP network and would like to check your Voicemail, you can simply dial your number. Once the Voicemail system answers your call, press the asterisk key (*).
If you don't have access to our VoIP network and would like to check your Voicemail, you can simply dial your number. Once the Voicemail system answers your call, press the asterisk key (*).
Line 57: Line 66:
Dial *225 (*bal): This code allow you to access your VoIP.ms Account Balance. It can be Enable or Disable on [[Sub Accounts]].  
Dial *225 (*bal): This code allow you to access your VoIP.ms Account Balance. It can be Enable or Disable on [[Sub Accounts]].  
-
=== SIP Broker Peering ===
+
=== Echo & DTMF test ===
-
Dial **275 SIP Broker Peering (e.g: **275*011188888): This code can be used for outbound calls via SIP broker.
+
4443 (Echo Test): This code is used to access the echo test, with a new account this code can be dialed even without funds, it is useful to verify the quality on your line.
-
If you want to receive calls, you will need a DID number (US/Canada) and you can use the following format *[email protected].
+
4747 (DTMF Test): This code is used to access the dtmf test, with a new account this code can be dialed even without funds, it is useful to verify if the dtmf is configured properly.
-
You can also access this link for more information http://sipbroker.com/sipbroker/action/login
 
-
=== Echo & DTMF test ===
+
== Service codes for US ==
-
4443 (Echo Test): This code is used to access the echo test, with a new account this code can be dialed even without funds, it is useful to verify the quality on your line.
+
'''Note:''' Please note that call recording and call transcription features will not work for 988, 911, 411 services.
-
4747 (DTMF Test): This code is used to access the dtmf test, with a new account this code can be dialed even without funds, it is useful to verify if the dtmf is configured properly.
+
'''1-555-555-0911:''' Test CallerID and [[e911]] Test: to test if your caller Id is working properly you can dial this number, also this recording will let you know if your number is activated with the e911 service.
 +
 
 +
'''988:''' 'Mental Health Hotline
 +
'''Note:''' Please note that dialing 988 with a toll free callerID will redirect you to 411, since this is not a valid North American NPANXX
 +
 
 +
'''211:''' – Community Services & Information
 +
 
 +
'''311:''' – Non-Emergency Police & Municipal Services
 +
 
 +
'''411:''' Directory Assistance (Must be enabled in [[Account Settings]]), when enabled users can dial the directory assistance at a cost of $0.99 per call.
-
=== iNums ===
+
'''511:''' – Traffic & Transportation Updates
-
iNums can be ordered for free from your account, on the order DID section, one iNum is available per account and calls (incoming & outgoing) are free of charge. You can get more information also at http://www.inum.net/. iNum stands for international Number, making use of the +883 global country code. iNums are reachable from a growing list of providers.
+
'''711:''' – Telecommunications Relay Service (TRS)  
-
Example 011+883+iNum or 00+883+iNum: 011-883-51000134xxxx (do not use the dashes when dialing)
+
'''811:''' – Call-Before-You-Dig Services
 +
 
 +
'''911:''' Emergency service - Must be enabled on your DID at a cost of $1.50 per month. For more information, consult [[E911 | this article]]
== Service codes for Canada ==
== Service codes for Canada ==
 +
 +
'''Note:''' Please note that call recording and call transcription features will not work for 988, 911, 411 services.
'''1-555-555-0911:''' Test CallerID and [[e911]] Test: to test if your caller Id is working properly you can dial this number, also this recording will let you know if your number is activated with the e911 service.
'''1-555-555-0911:''' Test CallerID and [[e911]] Test: to test if your caller Id is working properly you can dial this number, also this recording will let you know if your number is activated with the e911 service.
Line 83: Line 104:
'''411:''' Directory Assistance (Must be enabled in [[Account Settings]]), when enabled users can dial the directory assistance at a cost of $0.99 per call.
'''411:''' Directory Assistance (Must be enabled in [[Account Settings]]), when enabled users can dial the directory assistance at a cost of $0.99 per call.
-
'''311:''' Non-Emergency Police, Municipal and Other Governmental Services (Canadian Servers)
+
'''911:''' Emergency service - Must be enabled on your DID at a cost of $1.50 per month. For more information, consult [[E911 | this article]]
 +
 
 +
'''311:''' Non-Emergency Police, Municipal and Other Governmental Services (Canadian Servers)  
 +
 
 +
The service has been made available in the following communities (with starting date), please let us know if you experience an issue:
 +
 
 +
    Calgary, Alberta (18 May 2005)
 +
    Edmonton, Alberta (16 December 2008)
 +
    Fort St. John, British Columbia (14 November 2006)
 +
    Gatineau, Quebec (22 June 2005)
 +
    Greater Sudbury, Ontario (12 February 2007)
 +
    Halifax Regional Municipality, Nova Scotia (15 November 2012)[8]
 +
    ''Halton Region, Ontario (18 March 2008). The calls to 311 from the Halton Region are not currently supported with VoIP.ms. Please use 1-866-4HALTON 
 +
    (1-866-442-5866) or 905-825-6000''
 +
    Laval, Quebec (3 October 2007)
 +
    Montreal, Quebec (mid-December 2007)
 +
    Ottawa, Ontario (19 September 2005)
 +
    Regional Municipality of Peel, Ontario (5 October 2009)
 +
    St. John's, Newfoundland and Labrador (27 June 2006)
 +
    Toronto, Ontario (24 September 2009)
 +
    Vancouver, British Columbia
 +
    Windsor, Ontario (22 August 2005)
 +
    Winnipeg, Manitoba (16 January 2009)[9]
 +
 
 +
'''211:''' An information and referral telephone service, referring towards near 6000 socio-community resources; it is accessible 7 days/7, free, confidential and available in 200 languages thanks to an interpretation service.
'''511:''' Provision of Weather and Traveler Information Services (Canadian Servers)
'''511:''' Provision of Weather and Traveler Information Services (Canadian Servers)
'''811:''' Non-Urgent Health Teletriage / telehealth Services (Canadian Servers)
'''811:''' Non-Urgent Health Teletriage / telehealth Services (Canadian Servers)
 +
 +
'''988:''' Mental Health Hotline
 +
'''Note:''' Please note that dialing 988 with a toll free callerID will redirect you to 411, since this is not a valid North American NPANXX
'''Important Notes:'''
'''Important Notes:'''
* The services can only be Called from Canadian servers. There are plans on adding service codes to US servers as soon as possible. This doesn't apply to the 411 service.
* The services can only be Called from Canadian servers. There are plans on adding service codes to US servers as soon as possible. This doesn't apply to the 411 service.
-
* The services rely on your [http://wiki.voip.ms/article/Caller_ID CallerID] to route your call to the proper service line, therefore, some services may not be supported in your province or for your specific area.
+
* The services rely on your [[Caller ID]] to route your call to the proper service line, therefore, some services may not be supported in your province or for your specific area.
* The are no charges applied to your account when you call 311, 511 or 811.
* The are no charges applied to your account when you call 311, 511 or 811.
-
=== Canadian 2-1-1 and 3-1-1 local service numbers ===
+
== Canada 310 service ==
-
 
+
-
2-1-1 (community info) is directed to various numbers, depending on your local area code or municipality. The numbers listed are from [http://www.cnac.ca/other_codes/n11/plans/.../Vancouver_211.pdf BC],
+
-
[http://www.cnac.ca/other_codes/n11/plans/documents/Ontario_211.pdf Ontario] and [http://www.cnac.ca/other_codes/n11/plans/documents/QuebecCity_211.pdf Québec] as shown by the Canadian numbering administrator, cnac.ca
+
-
 
+
-
Ontario provides 2-1-1 community info province-wide; a similar plan was proposed for BC but currently appears to be abandoned.
+
-
 
+
-
In most cases, Ontario's 2-1-1 providers cover one area code and its overlays; +1-905 (Oshawa-Hamilton-Niagara) is a notable exception as it is split among multiple local providers in the 416/905 area.
+
-
 
+
-
As the actual number reached by dialling 2-1-1 is area code or county-specific, it may be best to use SIP dial plan rules to map 2-1-1 to the appropriate number for your area; for instance, Toronto/Oshawa 2-1-1 (in Linksys/Cisco format dial plan) would be |<211:14163974636>S0|
+
-
 
+
-
{|
+
-
|-
+
-
!Area code
+
-
!2-1-1 number
+
-
!Description
+
-
|-
+
-
||+1-416 Toronto
+
-
||+1-416‐397‐4636
+
-
||Toronto (FindHelp Information Services)
+
-
|-
+
-
||+1-418 Greater Québec City
+
-
||+1-418-838-5115 or +1-877-211-9933
+
-
||Lévis ([http://211quebecregions.ca Centre d’information et de référence] de la Capitale-Nationale et de la Chaudière-Appalaches)
+
-
|-
+
-
||+1-418 MRC Haute-Yamaska
+
-
||+1-418-838-0399 or +1-877-909-0399
+
-
||Lévis (Centre d’information et de référence de la Capitale-Nationale et de la Chaudière-Appalaches)
+
-
|-
+
-
||+1-519 (all points)
+
-
||+1-519‐258‐0247 or +1‐866‐686‐0045
+
-
||Windsor (211 Windsor/Essex)
+
-
|-
+
-
||+1-604 Vancouver
+
-
||+1-604-875-6431
+
-
||Metro Vancouver ([http://www.bc211.ca Information Services Vancouver])
+
-
|-
+
-
||+1-613 (all points)
+
-
||+1-613‐761‐9076
+
-
||Ottawa (Information Ottawa)
+
-
|-
+
-
||+1-705 (except Nipissing, Sudbury)
+
-
||+1-705‐445‐0641 or +1‐866‐743‐7818
+
-
||Collingwood (Communication Connections)
+
-
|-
+
-
||+1-705 Nipissing, Sudbury and points north
+
-
||+1-807‐626‐9626
+
-
||Thunder Bay (Lakehead Social Planning Council)
+
-
|-
+
-
||+1-807 (all points)
+
-
||+1-807‐626‐9626
+
-
||Thunder Bay (Lakehead Social Planning Council)
+
-
|-
+
-
||+1-905 Halton, Wellington, Waterloo
+
-
||+1-905-825-9135 or +1-866-580-3828
+
-
||Oakville (Halton Region)
+
-
|-
+
-
||+1-905 Niagara, Brant, Haldimand
+
-
||+1-905‐682‐6611 or +1‐800‐263‐3695
+
-
||St Catharines (Information Niagara)
+
-
|-
+
-
||+1-905 Oshawa, York Region
+
-
||+1-416‐397‐4636
+
-
||Toronto (FindHelp Information Services)
+
-
|-
+
-
||+1-905 Peel, Dufferin
+
-
||+1-905‐791‐4949 or +1-866‐573‐0088
+
-
||Brampton (Region of Peel)
+
-
|}
+
-
 
+
-
3-1-1 is typically used in large Canadian cities (such as Ottawa and Toronto) for calls to City Hall. (In Peel Region, the number initially goes to the municipality; the user is then prompted to select a regional or municipal operator.) As such, the number at which these calls terminate will differ for each served municipality.
+
-
 
+
-
{|
+
-
!Area / City
+
-
!3-1-1 number
+
-
|-
+
-
||+1-604 Vancouver
+
-
||+1-604-829-4206 landline, +1-604-829-4207 wireless, +1-604-873-7000 for calls from outside Vancouver
+
-
|-
+
-
||+1-905 Brampton
+
-
||+1-905-494-7818
+
-
|-
+
-
||+1-905 Mississauga
+
-
||+1-905-615-4625
+
-
|}
+
-
=== Canada 310 service ===
+
Exchange 310 is a special code, these numbers are only reachable from the area where they belong, from the service, you will need to dial only the 7 digits to properly reach these numbers, pass a valid Canadian CallerID and be registered in Chicago, Seattle or any of the Canadian servers.
-
In Bell Canada territory (any of area codes +1-807, 705, 519, 905, 416, 613, 819, 450, 514, 418 and their overlays), exchange 310 is a special code. These numbers are only reachable from the area where they belong, but appear to be local seven-digit calls from all exchanges in an entire area code. From the service, you will need to dial only the 7 digits to properly reach these numbers, pass a valid Canadian [http://wiki.voip.ms/article/Caller_ID CallerID] and be registered in Chicago, Seattle or any of the Canadian servers.
+
Example: Dial 310-xxxx (do not use the dashes when dialing), if you pass a caller id in area code 514, dialing seven digits 310-xxxx is like dialing 514-310-xxxx.
-
Example: Dial 310-xxxx (do not use the dashes when dialling), if you pass a caller id in area code 514, dialling seven digits 310-xxxx is like dialling 514-310-xxxx.
+
== Special cases ==
-
Note that, in area codes outside Canada, +1-areacode-310-xxxx is most likely just a normal number; the exchange has no special significance.
+
Termination is not supported to 1900 numbers, premium numbers and  International Toll Free numbers (out of USA and Canada). If you have questions about please fell free to contact our support staff via [mailto:[email protected] | ticket  support ] or live chat.
-
[[category:guides]]
+

Latest revision as of 20:08, 16 June 2025

Article en Français Artículo en Español
Français

Español


VoIP.ms has different dialing codes depending on the destination you want to reach, and you can use these codes from your main or sub account depending on your needs. It is important to mention that there are two main distinctions between the routes when dialing local and international calls. Calls to United States 48 (except Hawaii & Alaska) and Canada are considered local calls. All the other destinations will be considered International and will use the corresponding route.

Contents

Local calls (USA48/Canada)

For calls to USA48 & Canada, you only need to dial the complete 10 digits number, optionally you can dial using 11 digits, adding the prefix 1 before the number. 

Example: 1514-316-xxxx or 514-316-xxxx (do not use the dashes when dialing)

On the case of Canada, from the Account Settings >> Account Routing, it can be set a route for these calls, there is an option to use value or premium route, and also, it's possible to switch the routing the call will use by dialing the prefix 033 (Value) and 044 (Premium) followed by the 11 digits number. The US is only available on the Premium route.

  • 033 + 1 + Area Code + number: Canada Value (override account setting)
  • 044 + 1 + Area Code + number: Canada Premium (override account setting)

(+ signs used as reference only. Do not include + signs when dialing) 

Cost with the Canada Value route: Starting at $0.0052 
Cost with the Canada Premium route: $0.0090
Cost with the USA48 route (Premium): $0.0100

Note: Yukon, Northwest Territories & Nunavut are considered in this section but have a different rate ($0.1900 per minute).

USA48: The contiguous United States are the 48 U.S. states on the continent of North America that are south of Canada, plus the District of Columbia. The term excludes the states of Alaska and Hawaii, and all off-shore U.S. territories and possessions, such as Puerto Rico.

International calls

There are different codes that can be used to dial International numbers (Outside US48 & Canada). Hawaii and Alaska are considered in this section, since any change made on the Account Settings >> Account Routing for International calls, will affect also these destinations, this means if we set to use premium route, calls to these destinations will use also premium route, but they can be dialed as local US numbers (10 or 11 digits). 

Note: Some International destinations can be dialed using only the prefix 1, this applies for countries part of the NANPA. 011 & 00 are for the rest of countries. 
E.g. when dialing Hawaii, Alaska, Caribbean countries an U.S. Territories.

For dialing to countries outside US & Canada, we can follow these codes:

  • 011 + Country Code + number: International
  • 00 + Country Code + number: International
  • 033 + Country Code + number: International Value (override account setting)
  • 044 + Country Code + number: International Premium (override account setting)

(+ signs used as reference only. Do not include + signs when dialing) 

Example Dialing to Mexico: 011+country code+number 011-52-9999xxxxxx (do not use the dashes when dialing)

Special codes

Some special codes that you can use with the service:

Voicemail Access Codes 

*97 to access directly the Mailbox associated to the account you are dialing from. (Will prompt for Password only)

*98 to access your Voicemail and choose one of your Mailbox accounts. (Will prompt for Mailbox ID and Password)

If you don't have access to our VoIP network and would like to check your Voicemail, you can simply dial your number. Once the Voicemail system answers your call, press the asterisk key (*).

Account Balance

Dial *225 (*bal): This code allow you to access your VoIP.ms Account Balance. It can be Enable or Disable on Sub Accounts.

Echo & DTMF test

4443 (Echo Test): This code is used to access the echo test, with a new account this code can be dialed even without funds, it is useful to verify the quality on your line.

4747 (DTMF Test): This code is used to access the dtmf test, with a new account this code can be dialed even without funds, it is useful to verify if the dtmf is configured properly.


Service codes for US 

Note: Please note that call recording and call transcription features will not work for 988, 911, 411 services.

1-555-555-0911: Test CallerID and e911 Test: to test if your caller Id is working properly you can dial this number, also this recording will let you know if your number is activated with the e911 service.

988: 'Mental Health Hotline 

Note: Please note that dialing 988 with a toll free callerID will redirect you to 411, since this is not a valid North American NPANXX

211: – Community Services & Information

311: – Non-Emergency Police & Municipal Services

411: Directory Assistance (Must be enabled in Account Settings), when enabled users can dial the directory assistance at a cost of $0.99 per call.

511: – Traffic & Transportation Updates

711: – Telecommunications Relay Service (TRS)

811: – Call-Before-You-Dig Services

911: Emergency service - Must be enabled on your DID at a cost of $1.50 per month. For more information, consult this article

Service codes for Canada 

Note: Please note that call recording and call transcription features will not work for 988, 911, 411 services.

1-555-555-0911: Test CallerID and e911 Test: to test if your caller Id is working properly you can dial this number, also this recording will let you know if your number is activated with the e911 service.

411: Directory Assistance (Must be enabled in Account Settings), when enabled users can dial the directory assistance at a cost of $0.99 per call.

911: Emergency service - Must be enabled on your DID at a cost of $1.50 per month. For more information, consult this article

311: Non-Emergency Police, Municipal and Other Governmental Services (Canadian Servers)

The service has been made available in the following communities (with starting date), please let us know if you experience an issue: 

   Calgary, Alberta (18 May 2005)
   Edmonton, Alberta (16 December 2008)
   Fort St. John, British Columbia (14 November 2006)
   Gatineau, Quebec (22 June 2005)
   Greater Sudbury, Ontario (12 February 2007)
   Halifax Regional Municipality, Nova Scotia (15 November 2012)[8]
   Halton Region, Ontario (18 March 2008). The calls to 311 from the Halton Region are not currently supported with VoIP.ms. Please use 1-866-4HALTON   
    (1-866-442-5866) or 905-825-6000
   Laval, Quebec (3 October 2007)
   Montreal, Quebec (mid-December 2007)
   Ottawa, Ontario (19 September 2005)
   Regional Municipality of Peel, Ontario (5 October 2009)
   St. John's, Newfoundland and Labrador (27 June 2006)
   Toronto, Ontario (24 September 2009)
   Vancouver, British Columbia
   Windsor, Ontario (22 August 2005)
   Winnipeg, Manitoba (16 January 2009)[9]

211: An information and referral telephone service, referring towards near 6000 socio-community resources; it is accessible 7 days/7, free, confidential and available in 200 languages thanks to an interpretation service.

511: Provision of Weather and Traveler Information Services (Canadian Servers)

811: Non-Urgent Health Teletriage / telehealth Services (Canadian Servers)

988: Mental Health Hotline 

Note: Please note that dialing 988 with a toll free callerID will redirect you to 411, since this is not a valid North American NPANXX

Important Notes:

  • The services can only be Called from Canadian servers. There are plans on adding service codes to US servers as soon as possible. This doesn't apply to the 411 service.
  • The services rely on your Caller ID to route your call to the proper service line, therefore, some services may not be supported in your province or for your specific area.
  • The are no charges applied to your account when you call 311, 511 or 811.

Canada 310 service

Exchange 310 is a special code, these numbers are only reachable from the area where they belong, from the service, you will need to dial only the 7 digits to properly reach these numbers, pass a valid Canadian CallerID and be registered in Chicago, Seattle or any of the Canadian servers.

Example: Dial 310-xxxx (do not use the dashes when dialing), if you pass a caller id in area code 514, dialing seven digits 310-xxxx is like dialing 514-310-xxxx.

Special cases

Termination is not supported to 1900 numbers, premium numbers and International Toll Free numbers (out of USA and Canada). If you have questions about please fell free to contact our support staff via | ticket support or live chat.

Retrieved from "https://wiki.voip.ms/article/Dialing_Codes"
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