International Calls - VoIP.ms Wiki

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International Calls

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=='''Description'''==
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! Article en Français !! Artículo en Español
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| [https://wiki.voip.ms/article/Appels_internationaux Français] ||
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[https://wiki.voip.ms/article/Llamadas_internacionales Español]
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|}
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In this entry we are gonna talk about the International Calls. An International Call is the call that you place in your voip.ms account to numbers out from US and Canada.
 
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Calls to the other part of the globe are taken as a International Destination.  
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In this entry we will discuss International Calls.  Within VoIP.MS we consider '''"International"''' calls that ends to numbers outside US48 and Canada.
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== '''Placing Calls''' ==
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== Placing Calls ==
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When you try to reach a International Number, you must follow these instructions:  
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When you try to reach an International Number, you must follow these instructions:  
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* In your voip.ms account you be able to choose 2 different dialing modes('''Customer Portal >> Main Menu >> Account Settings >> General'''.)
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In your voip.ms account you will be able to choose from 2 different dialing modes ('''Customer Portal >> Main Menu >> Account Settings >> General'''.)
     - '''North America (NANPA)''': You'll need to use the 00 or 011 prefix to call international numbers.
     - '''North America (NANPA)''': You'll need to use the 00 or 011 prefix to call international numbers.
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[[File:Dialing Mode.jpg|400px]]
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<div><ul>
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<li style="display: inline-block;"> [[File:AccountSettingsMenu.png|thumb|none|800px|Account settings]] </li>
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<li style="display: inline-block;"> [[File:Dialing Mode.jpg|thumb|none|650px|International's dialing mode]] </li>
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</ul></div>
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* Please be sure International calls are enabled on your account, to enable them (''' Go to your Customer Portal >> Main Menu >> Account Settings >> Account Restrictions''').
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* When you sing up, by default our account have disable international calls, please make sure that are activated('''Customer Portal >> Main Menu >> Account Settings >> Account Restrictions''').
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     - Please select the option "Yes - International Calls Enabled"
     - Please select the option "Yes - International Calls Enabled"
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[[File:Allow Inter.jpg|thumb|none|600px|International call enabled/disabled]]  
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[[File:Allow Inter.jpg|400px]]
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* If you want to place a International Calls, make sure that you are dialing properly the number.  
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* If you want to place an International Call, make sure that you are properly dialing the number.  
   * '''International Call''' : 00 or 011 + Country Code + Area Code + Number  
   * '''International Call''' : 00 or 011 + Country Code + Area Code + Number  
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                       - phone number - 7 - 8 digits; area code + number total 10 digits
                       - phone number - 7 - 8 digits; area code + number total 10 digits
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== Troubleshooting ==
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== '''Troubleshooting''' ==
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If your International Call does not connect, please trying doing this:
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If you are not able to reach your International Call, please trying doing this:
 
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* Verify that you have Allowed the call to this country ('''Customer Portal >> Main Menu >> Account Settings >> Account Restrictions''').
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* Verify that you have Allow the call from this country ('''Customer Portal >> Main Menu >> Account Settings >> Account Restrictions''').
 
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<div><ul>
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[[File:Allow Inter Count 1.jpg|400px]]
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<li style="display: inline-block;"> [[File:Allow Inter Count 1.jpg|thumb|none|500px|Account restrictions]] </li>
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<li style="display: inline-block;"> [[File:Allow Inter Count.jpg|thumb|none|410px|Allow Calls to Countries]] </li>
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[[File:Allow Inter Count.jpg|400px]]
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</ul></div>
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[[File:Value Premium.jpg|400px]]
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[[File:Value Premium.jpg|thumb|none|500px|International value / premium]]  
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* Check in our "Rates" section this number and see what kind of number is. Please note there are some numbers that can't be reach in our network. Go to your Customer Portal >> Rates >> Check Rates Online and paste the number in the search field.
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* Make sure you are sending a valid 10 digit CallerID number, for main account: ( '''Customer Portal >> Main Menu >> Account Settings >> General Tab, CallerID Number''') for a sub account: ( '''Customer Portal >> Sub Accounts >> Manage Sub Accounts >> Edit, CallerID Number''')
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* Check in our "Rates" section for the number. Please note there are some numbers that can't be reached by our network. Go to your Customer Portal >> Rates >> Check Rates Online and search by Country or Prefix.
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*Please note that International Toll Free numbers cannot be reached from our service.
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* If the issue persist, please don't hesitate to contact us.
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* If the issue persists, please don't hesitate to contact us.
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[[category:guides]]

Latest revision as of 21:36, 6 November 2020

Article en Français Artículo en Español
Français

Español


In this entry we will discuss International Calls. Within VoIP.MS we consider "International" calls that ends to numbers outside US48 and Canada.

Placing Calls

When you try to reach an International Number, you must follow these instructions:

In your voip.ms account you will be able to choose from 2 different dialing modes (Customer Portal >> Main Menu >> Account Settings >> General.) 

    - North America (NANPA): You'll need to use the 00 or 011 prefix to call international numbers.
    - E164 : You dial numbers by using country code first, you don't need to send the 00 or 011 prefix to call international numbers.


  • Account settings
  • International's dialing mode
  • Please be sure International calls are enabled on your account, to enable them ( Go to your Customer Portal >> Main Menu >> Account Settings >> Account Restrictions). 
    - Please select the option "Yes - International Calls Enabled"
International call enabled/disabled


  • If you want to place an International Call, make sure that you are properly dialing the number. 
 * International Call : 00 or 011 + Country Code + Area Code + Number 

                -011 - US exit code; must be dialed first for all international calls made from the USA or Canada
                     - country code 
                     - area code - 2 - 3 digit area codes (if it's required)
                     - phone number - 7 - 8 digits; area code + number total 10 digits

Troubleshooting

If your International Call does not connect, please trying doing this:


  • Verify that you have Allowed the call to this country (Customer Portal >> Main Menu >> Account Settings >> Account Restrictions).


  • Account restrictions
  • Allow Calls to Countries


  • Try reaching this number with our Value or Premium route ( Customer Portal >> Main Menu >> Account Settings >> Account Routing).


International value / premium


  • Trying with 033 and 044 (Value and Premium Prefix) E.G 044+ Your Number.


  • Make sure you are sending a valid 10 digit CallerID number, for main account: ( Customer Portal >> Main Menu >> Account Settings >> General Tab, CallerID Number) for a sub account: ( Customer Portal >> Sub Accounts >> Manage Sub Accounts >> Edit, CallerID Number)


  • Check in our "Rates" section for the number. Please note there are some numbers that can't be reached by our network. Go to your Customer Portal >> Rates >> Check Rates Online and search by Country or Prefix.


  • Please note that International Toll Free numbers cannot be reached from our service.


  • If you are using a PBX you will probably need to review your outbound routes and dial plan in the PBX or Asterisk system.


  • If the issue persists, please don't hesitate to contact us.
Retrieved from "https://wiki.voip.ms/article/International_Calls"
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