This is a standard compliance process. VoIP.ms may ask new accounts to provide supporting documentation to verify identity or intended use of the service. This helps VoIP.ms comply with telecommunications regulations and maintain the integrity of the network for all users.

If your account has been flagged for review, you will be contacted by our Account Department with specific instructions.

A review may be initiated when:

• The account is registered from certain regions or jurisdictions
• The account is expected to send large volumes of traffic
• The account is registered under a business entity
• Automated systems flag the account for additional compliance checks

Depending on the account type, our Account Department may ask for one or more of the following:

• Business registration documents
• Government-issued identification for the authorized account representative
• Tax identification number (TIN)
• Company website or verifiable public information
• A brief description of how the service will be used

Verification is handled by Persona, a trusted third-party identity verification platform. Documents submitted through Persona are used strictly for verification purposes and are automatically deleted after a short retention period, in line with Know Your Customer (KYC) requirements. For full details, see the VoIP.ms Privacy Policy.

The steps differ slightly depending on account type:

Yes. VoIP providers worldwide perform similar checks to comply with legal and regulatory frameworks. This is not specific to VoIP.ms and does not indicate that anything is wrong with your account.

Most accounts complete verification quickly once the requested documents are submitted.

Once the requested documents are submitted, our Account Department will review them and follow up as soon as possible. Response times may vary depending on the volume of requests.

To avoid delays, make sure documents are legible, complete, and match the information on your account.

All submitted documents are used strictly for compliance and verification purposes. They are handled in accordance with VoIP.ms privacy policies and are not shared with third parties outside of what is required by law.

For full details, see the VoIP.ms Privacy Policy.

If you have questions about the verification process or have not heard back after submitting your documents, contact our team [email protected]