From VoIP.ms Wiki

Latest revision as of 17:40, 24 September 2025

What is Multi-Tenancy

This feature lets you organize extensions by location instead of by account, making it possible to reuse the same extension numbers across different sites without conflict.

How it works:

• Locations: Each site or office functions as its own workspace.
• Sub-Accounts: Users within a location.
• Extensions: Each sub-account can have extensions (e.g., 101, 102, 103). The same numbers can also exist in other locations independently.

Benefits:

• Keeps multi-office setups structured and easy to manage.
• Eliminates extension number conflicts between sites.
• Simplifies assigning, tracking, and identifying extensions per location.

In short, multi-tenancy with location-based extensions enables clean organization, easy management, and safe reuse of extension numbers across multiple locations.

Setup Multi-Tenant Locations

1. To create your multi-tenant, go to the Sub Account menu and select Multi-Tenant Locations to begin creating your multi-tenant.

2. Click Add Location to create a new location.

3. Fill in the required details::

• Location Description: Enter a descriptive name for the location (e.g., Florida Office, 2nd Building, Cottage).
• Search Sub Account / Extension Number: Select the sub-account to include in the group, then assign the extension number (e.g., 1, 100, 101). Repeat this process for each sub-account that should belong to the multi-tenant location.

4. After adding all required sub-accounts and their extensions, click Create to finalize the tenancy.

Your sub-accounts can now easily reach each other using the assigned internal extensions. You can also create additional groups to assign internal extensions to specific subsets of sub-accounts as needed.

Additional Settings

Extension Reachable by Anyone

If you’d like certain sub-accounts to be reachable by anyone (instead of belonging to a specific group), or if you want to adjust their multi-tenancy settings:

1. Go to the Sub Accounts menu and select Manage Sub Accounts.

2. Edit the sub-account you want to review.

3. Scroll to the bottom of the page to find the Internal Extension option.

Here, you can change the group assigned to the sub-account, or make it reachable by anyone within your account.

SIP URIs

To call a sub-account that is not in a specific group and is reachable by anyone, use: {accountID}{extension}@{VoIP.ms server} e.g: [email protected]

• 123456 being your main accountID.
• 101 being the extension of the sub account.
• @montreal1.voip.ms being the server where the sub account is currently registered to.

For sub-accounts within a multi-tenant location, the format includes the location ID: {accountID}#{locationID}#{extension}@{VoIP.ms server} e.g: 123456#33#[email protected]

• 123456 being your main accountID.
• #33 being the location unique identifier.
• #101 being the extension of the sub account.
• @montreal1.voip.ms being the server where the sub account is currently registered to.

To find the location unique identifier, simply head to Sub Account, Multi-Tenant Locations. You will then notice Location Number next to your current entries. That's the location that you will need to use in your SIP URI string.

You can also find this information while going into Sub Accounts, Manage Sub Accounts and editing your sub account right at the bottom of the page.