Multi-Tenant Locations - VoIP.ms Wiki

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Multi-Tenant Locations

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(Created page with "{| class="wikitable" |+ |- ! Article en Français !! Artículo en Español |- | [https://wiki.voip.ms/article/Renvoi_d%27appel Français] || [https://wiki.voip.ms/article/Desv%C3...")
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! Article en Français !! Artículo en Español
! Article en Français !! Artículo en Español
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| [https://wiki.voip.ms/article/Renvoi_d%27appel Français] || [https://wiki.voip.ms/article/Desv%C3%ADo_de_Llamadas_(Call_Forwarding) Español]
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| [https://wiki.voip.ms/article/Emplacement_%C3%A0_site_multiple Français] || [https://wiki.voip.ms/article/Ubicaciones_para_m%C3%BAltiples_inquilinos Español]
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__TOC__
__TOC__
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=What is Multi-Tenancy=
=What is Multi-Tenancy=
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'''How it works:'''
'''How it works:'''
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* Locations: Each site or office functions as its own workspace.
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* '''Locations:''' Each site or office functions as its own workspace.
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* Sub-Accounts: Users within a location.
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* '''Sub-Accounts:''' Users within a location.
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* Extensions: Each sub-account can have extensions (e.g., 101, 102, 103). The same numbers can also exist in other locations independently.
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* '''Extensions:''' Each sub-account can have extensions (e.g., 101, 102, 103). The same numbers can also exist in other locations independently.
'''Benefits:'''
'''Benefits:'''
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In short, multi-tenancy with location-based extensions enables clean organization, easy management, and safe reuse of extension numbers across multiple locations.
In short, multi-tenancy with location-based extensions enables clean organization, easy management, and safe reuse of extension numbers across multiple locations.
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=Setup Multi-Tenant Locations=
=Setup Multi-Tenant Locations=
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'''1.''' To create your multi-tenant, head to Sub Account menu, Multi-Tenant Locations
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'''1.''' To create your multi-tenant, go to the Sub Account menu and select Multi-Tenant Locations to begin creating your multi-tenant.
[[File:Multitenant1.png|thumb|none|500px]]
[[File:Multitenant1.png|thumb|none|500px]]
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'''2.''' Next, click on '''Add Location'''.
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'''2.''' Click '''Add Location''' to create a new location.
[[File:Multitenant2.png|thumb|none|500px]]
[[File:Multitenant2.png|thumb|none|500px]]
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'''3.''' Fill the following information:
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'''3.''' Fill in the required details::
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*'''Location Description:''' The description of the location. E.g: Florida Office, 2nd building, Cottage.
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*'''Location Description:''' Enter a descriptive name for the location (e.g., Florida Office, 2nd Building, Cottage).
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*'''Search Sub Account / Extension Number:'''Here, select the sub account that you want it to be part of the group, and then set the specific extension to be reached within the group. E.g: 1, 100, 101. Keep repeating this step for all the necessary sub accounts for this multi-tenant location.
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*'''Search Sub Account / Extension Number:''' Select the sub-account to include in the group, then assign the extension number (e.g., 1, 100, 101). Repeat this process for each sub-account that should belong to the multi-tenant location.
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'''4.''' Once you've added all your sub accounts and their extension within the tenancy, press '''Create'''.
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'''4.''' After adding all required sub-accounts and their extensions, click '''Create''' to finalize the tenancy.
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Your sub accounts will now all be able to easily reach each other with those internal extensions!
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Your sub-accounts can now easily reach each other using the assigned internal extensions. You can also create additional groups to assign internal extensions to specific subsets of sub-accounts as needed.
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You can create new groups to have internal extensions assigned for a subset of sub accounts.
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==Extension Reachable by Anyone==
==Extension Reachable by Anyone==
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If you want some sub accounts to be reachable by anyone, or to see the sub accounts settings for multi-tenancy, simply head to Sub Accounts menu, Manage Sub Accounts, and edit the sub account you want to review.
 
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Next, head at the bottom of the page and you will see the internal extension option. That's where you can either change the group for the sub account, or have it reachable by anyone within your account.
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If you’d like certain sub-accounts to be reachable by anyone (instead of belonging to a specific group), or if you want to adjust their multi-tenancy settings:
 +
:'''1.''' Go to the Sub Accounts menu and select Manage Sub Accounts.
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:'''2.''' Edit the sub-account you want to review.
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:'''3.''' Scroll to the bottom of the page to find the Internal Extension option.
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[[File:Multitenant4.png|thumb|none|500px]]
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Here, you can change the group assigned to the sub-account, or make it reachable by anyone within your account.
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 +
[[File:Multitenant4.png|thumb|none|500px]]
==SIP URIs==
==SIP URIs==
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For a SIP URI to reach an account that is reachable by anyone, the format is the usual - {accountID}{extension}@{VoIP.ms server}
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To call a sub-account that is not in a specific group and is reachable by anyone, use: {accountID}{extension}@{VoIP.ms server}
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For sub accounts within a multi-tenant location, the format changes - {accountID}#{locationID}#{extension}@{VoIP.ms server}
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For sub-accounts within a multi-tenant location, the format includes the location ID: {accountID}#{locationID}#{extension}@{VoIP.ms server}
'''e.g: 123456#33#[email protected]'''
'''e.g: 123456#33#[email protected]'''
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*'''#101''' being the extension of the sub account.
*'''#101''' being the extension of the sub account.
*'''@montreal1.voip.ms''' being the server where the sub account is currently registered to.
*'''@montreal1.voip.ms''' being the server where the sub account is currently registered to.
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 +
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To find the location unique identifier, simply head to Sub Account, Multi-Tenant Locations. You will then notice '''Location Number''' next to your current entries. That's the location that you will need to use in your SIP URI string.
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 +
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[[File:MTSIPURI1.png|thumb|none|500px]]
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 +
 +
You can also find this information while going into Sub Accounts, Manage Sub Accounts and editing your sub account right at the bottom of the page.
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 +
 +
[[File:MTSIPURI2.png|thumb|none|500px]]

Latest revision as of 17:40, 24 September 2025

Article en Français Artículo en Español
Français Español

Contents


What is Multi-Tenancy

This feature lets you organize extensions by location instead of by account, making it possible to reuse the same extension numbers across different sites without conflict.

How it works:

  • Locations: Each site or office functions as its own workspace.
  • Sub-Accounts: Users within a location.
  • Extensions: Each sub-account can have extensions (e.g., 101, 102, 103). The same numbers can also exist in other locations independently.

Benefits:

  • Keeps multi-office setups structured and easy to manage.
  • Eliminates extension number conflicts between sites.
  • Simplifies assigning, tracking, and identifying extensions per location.

In short, multi-tenancy with location-based extensions enables clean organization, easy management, and safe reuse of extension numbers across multiple locations.

Setup Multi-Tenant Locations

1. To create your multi-tenant, go to the Sub Account menu and select Multi-Tenant Locations to begin creating your multi-tenant.

Multitenant1.png


2. Click Add Location to create a new location.

Multitenant2.png


3. Fill in the required details::

  • Location Description: Enter a descriptive name for the location (e.g., Florida Office, 2nd Building, Cottage).
  • Search Sub Account / Extension Number: Select the sub-account to include in the group, then assign the extension number (e.g., 1, 100, 101). Repeat this process for each sub-account that should belong to the multi-tenant location.


Multitenant3.png


4. After adding all required sub-accounts and their extensions, click Create to finalize the tenancy.


Your sub-accounts can now easily reach each other using the assigned internal extensions. You can also create additional groups to assign internal extensions to specific subsets of sub-accounts as needed.


Additional Settings

Extension Reachable by Anyone

If you’d like certain sub-accounts to be reachable by anyone (instead of belonging to a specific group), or if you want to adjust their multi-tenancy settings:

1. Go to the Sub Accounts menu and select Manage Sub Accounts.
2. Edit the sub-account you want to review.
3. Scroll to the bottom of the page to find the Internal Extension option.

Here, you can change the group assigned to the sub-account, or make it reachable by anyone within your account.


Multitenant4.png

SIP URIs

To call a sub-account that is not in a specific group and is reachable by anyone, use: {accountID}{extension}@{VoIP.ms server} e.g: [email protected]

  • 123456 being your main accountID.
  • 101 being the extension of the sub account.
  • @montreal1.voip.ms being the server where the sub account is currently registered to.


For sub-accounts within a multi-tenant location, the format includes the location ID: {accountID}#{locationID}#{extension}@{VoIP.ms server} e.g: 123456#33#[email protected]

  • 123456 being your main accountID.
  • #33 being the location unique identifier.
  • #101 being the extension of the sub account.
  • @montreal1.voip.ms being the server where the sub account is currently registered to.


To find the location unique identifier, simply head to Sub Account, Multi-Tenant Locations. You will then notice Location Number next to your current entries. That's the location that you will need to use in your SIP URI string.


MTSIPURI1.png


You can also find this information while going into Sub Accounts, Manage Sub Accounts and editing your sub account right at the bottom of the page.


MTSIPURI2.png
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