| Category
| Question
| Answer
|
| Getting Started
| How much does it cost to get started with VoIP.ms?
| Account registration is completely free. However, you need to deposit a minimum of $15 to activate calling services. This prepaid balance doesn't expire and is used to pay for your actual usage.
|
| Are there any contracts or monthly commitments?
| No contracts required. VoIP.ms operates on a pay-as-you-go model, and you can cancel anytime without penalties or early termination fees.
|
| What payment methods do you accept?
| We accept PayPal, Visa, MasterCard, American Express, Google Pay, Apple Pay, and wire transfers. All transactions are processed in $USD.
|
| Call Rates
| How are calls billed?
| Calls are billed in 6-second increments for all destinations except some international destinations that are billed at 60-second increments. For example, a 27-second call to Montreal, Quebec is charged as 30 seconds.
|
| Are there separate charges for local vs. long-distance calls?
| No, there are no "local" or "long-distance" distinctions with VoIP. All calls to United States for instance are $0.01/minute regardless of where you're calling from or to.
|
| What's the difference between Value and Premium routes?
| For USA calls, only Premium routes are available at $0.01/minute. For Canada and international destinations, Value routes offer lower rates while Premium routes provide consistently higher quality using Tier-1 carriers.
|
| Additional Services
| What about fax services?
| Virtual Fax requires a dedicated fax DID at $1.99/month + $0.029/minute for usage. Regular voice DIDs cannot be used for fax.
|
| How much do advanced features cost?
| Most advanced features are included free: voicemail, call forwarding, digital receptionist, call queues, and over 70 telephony features.
|
| Billing & Account Management
| When am I charged for services?
| All charges are deducted from your prepaid account balance in real-time. Monthly fees for DIDs are charged on your anniversary date.
|
| What happens if my balance reaches zero?
| Your account cannot make or receive calls once the balance reaches zero. You'll need to add funds to restore service.
|
| Can I get a refund if I don't like the service?
| Yes, you can request a refund for your remaining balance within 90 days of your deposit if you decide to cancel your account.
|
| How do I track my usage and costs?
| Your customer portal provides detailed call logs, transaction history, and usage reports. You can also generate invoices for any date range.
|
| Business & Integration
| Are there volume discounts for businesses?
| For high-volume usage or reseller inquiries, contact [email protected] for custom pricing discussions.
|
| How much does it cost to port my existing number?
| Number porting is free for USA and Canada numbers. The process typically takes 5 business days for local and toll-free numbers.
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| International Services
| How much do international calls cost?
| International rates vary widely by destination, typically ranging from $0.005-$0.50+ per minute. Check the complete rate table at https://voip.ms/pricing
|
| Can I get international phone numbers?
| Yes, international DIDs are available in 100+ countries with varying pricing. See https://voip.ms/pricing for country pricing and availability.
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