Grandstream Device Management Cloud System (GDMS)

From VoIP.ms Wiki

Latest revision as of 22:35, 17 April 2026

Grandstream Device Management System (GDMS) is a free zero-touch cloud provisioning and management system that provides easy-to-use enterprise-level tools to manage Grandstream products before, during and after deployment. It provides a centralized interface to provision, manage, monitor and troubleshoot Grandstream products.

GDMS provides a FREE centralized interface to provision, manage, monitor and troubleshoot Grandstream products, including device management, account management, device configuration, firmware upgrades, device monitoring, intelligent alarm, and statistical analysis, individually or in batches of devices by site, group and model. This powerful cloud management platform adds robust security features to protect enterprise networks, including bank-grade TLS encryption from end-to-end, two-factor login authentication to protect your data security, two-way certificate verification and encryption of all device information. By offering a centralized, secure and zero-touch management for Grandstream endpoints, GDMS is ideal for enterprises, service providers and multi-site businesses as it allows them to easily deploy and manage large networks of Grandstream solutions.

Tutorial video

Resources

GDMS Portal – https://gdms.cloud/

📚 GDMS Documentation Center

📖 User Manual

• Administration Guide
• Product Overview
• GDMS Technical Specifications
• FAQ Blog

Add Organization

You can create multiple Organization under your GDMS platform, each Devices and SIP accounts for each organization will be managed separately.

Click on [Organization] on the left menu,

Then at the bottom of the page [+ Create Organization].

You will be prompted to add an "Organization Name" and assign a User if you need to have someone separate to manage and access the GDMS platform. You can leave it at yourself in order to simply separate the organization you manage, such différent clients/entities.

Add Sites

Organize your deployment and management. You can create multiple sites (Eg: departments) under your or into a specific organization. Its also possible to create template config per sites in order to have different parameters that will affect a group of devices at the same time. Example, images, Key config/Layout/Speed dial etc. but only affected to the specific device under this site.

Go to "Site" on the left menu.

Then on the upper tab, click on "Add Site".

You can either choose to create individual sites or have one that has Parent.

• Name: Enter the site name.
• Parent Site: If its related to the default one or choose the parent. (Generally click on default if you they are all under your/the main organization)
• Description: Enter a description for your own usage.

Add an SIP Server

Go to "VoIP Account" on the left menu, then click on "SIP Account".

Now click on the upper button, click on "Add Server".

• Server Name: Enter a name per instance Montreal3
• SIP Server: Enter your preferred pop server, eg: YourPreferredPoP.voip.ms Note that you can also add a one of our alternative ports such as 5080 or 42872 by typing :5080 after the sip server.
• Voice Mail Access Number: *97
• DNS Mode: Select "A RECORD"
• NAT Traversal: Select "Keep-Alive".
• SIP Transport: Select "UDP" (Note that you can also use "TCP". You can also use "TLS" if you want to use call encryption between the device and our server. Note that in your sub-account you need to have this option enabled, and on the SIP Server you will need to add :5061 after the pop server address.)
• Additional Settings: Click on "Add" then select "BLF Server", reenter the same information you have indicated on the field SIP Server.

Click [Save]

Add an user SIP Account

1. Go to "VoIP Account" on the left menu, then click on "SIP Account".
2. Click on the corner right [Add Account] button.
   • Account Name: The name you would like to name this account
   • SIP User ID: Enter your VoIP.ms sub-account username ######_SubAccount
   • Authenticate ID: Enter your VoIP.ms sub-account username ######_SubAccount
   • Authenticate Password: Enter your sub-account password
   • Name*: This is your outbound "CALLERID NAME", enter it in Capital letters, Not longer than 15 characters, spaces are allowed and count as a character.
   • Voice Mail Access Number: Enter *97 (Star 97)
   • Outbound Proxy: Leave it empty
   • SIP Server: Select the POP Server you have created previously.

If you already have a device into your organization/site, you can assign it.

Adding a device

Go to "Device Management" on the left menu, then "VoIP Device" and click on the corner right [Add Device] button.

• Device Name: Enter a device name (for your own reference and for searchability in the GDMS plateforme)
• MAC Address: Enter the MAC address under the phone
• S/N: Enter the Serial Number under the phone
• Site: Choose where you want to deploy this phone, if its on your main SITE (Default) or any other site you have created.

Click [Save]

Creating a common config

Since all the device you will link on VoIP.ms will need to have the same config. It's also possible to create individual config per IP Phone if you want to customise it.

Go to "Device Template" on the left menu, and "By Site", then click on the corner right [Add Site Template] button.

• Name: Name it the way you want eg: "Global Config"
• Auto Provision to Devices in: You can choose the "Site" where you want to create this template and have it affecting all sites or specific sites.
• Description: Enter a description for your own usage.

Note that if you create multiple sites, you will need to add them under this template by editing it with the edit button.

Then click "Save". Once done, where the template you have created, click on the "Gear" option.

At the corner right, where "General Series" select "GRP" or "GXP" Series depending the devices you have. This will provide you more config you can edit.

Click on the upper tab "Account", then on the left menu, click on "SIP Settings".

Replicate these for all accounts you may use.