Fortinet FortiFone FON-H25

From VoIP.ms Wiki

Latest revision as of 22:01, 23 April 2021

Fortinet FortiFone FON-H25

FortiFone is equipped with high-definition audio and reliable performance, enabling efficient and clear conversations. It offers a range of selection from entry-level phones to executive-level phones that offer a variety of features, with programmable line and extension appearances.

Configuration Details

Getting the IP address number

Since the FortiFone H25 does not have a display, you will need to find the IP address of the device via your gateway (Router/Firewall/DHCP Server) in the DHCP log or via an option to view the devices connected on the network. Tip: Use the MAC address of the device to find the IP address that your gateway associates with this device, the mac address is usually under the device label.

Login into your device via Web Interface

Open your preferred web browser, Google Chrome for example, and type in the url bar http://ThePhoneIPAddress

The default username is: admin and the default password is: 23646 (admin)

Setting up your device with your SIP credentials

To register your VoIP.ms main account or sub account credentials, go toward the left navigation bar and click on the tab "Line".

This phone allows you to have up to 2 SIP accounts. You must register 1 SIP main or sub-account per account. For instance, you can define 2 accounts separately and they will use different credentials and may display different caller IDs depending on your needs.

Username: This is your SIP main or sub account username.

Display Name: This is your Outbound caller ID Name. We suggest entering it in CAPITAL LETTERS with MAX 15 characters.

Note: Most of landline providers won't display more than 15 characters.

Authentification Name: This is your SIP main or sub account username.

Authentification Password: This is your SIP main or sub account password.

Server Proxy Server Address: Your preferred VoIP.ms Servers.

Note: To receive incoming calls, your phone must be registered on the same PoP Server as your DID.

Server Proxy Server Port: 5060 or the alternative port 5080 or 42872.

Activate: Needs to be [checked] to be enabled if you want to use this SIP account.

In the Advanced Settings, scroll Down and find these and confirm the appropriate settings:

Registration Expiration: 300

Transportation Protocole: UDP

Enabling the SIP-TLS Call Encryption

To activate the call encryption on your account, first, you need to activate this feature in your main or sub account. See the wiki Call encryption TLS/SRTP.

Once your main or sub account is configured to use the SIP traffic Encryption you will need to change two settings of your phone configuration.

Go into your phone admin web portal, then click on the left navigation bar on the button "Line". In the Basic Settings >>, you need to change the port number.

SIP Proxy Server Address: to 5061 or one of our alternative ports such as 5081 or 42873.

Once the previous step is done, go on the tab below "Advanced Settings".

Scroll down and find these parameters:

Transportation Protocole: Choose TLS from the drop-down menu.

RTP Encryption: [Check] the box.

How to setup the voicemail light (MWI)

Go on the left navigation bar, click on "Line". Then, "Advanced settings >>".

Subscribe for Voice Message: [x] Check the box

Voice Message number: *97

Click on [Apply] button.

How use setup the HotLine (AutoDial)

The Hotline feature allows you to set up a direct number or extension that the phone will automatically dial when the line is open. (When the handset is lifted by example). This could be a dedicated phone that dials "Taxi" number for example, or an agent in an office (for a reception/entry phone).

Go on the left navigation bar, click on "Line". Then, "Advanced settings >>".

Enable Hotline: [x] Check the box

Hotline Number: Enter the internal extension number or any other phone number that should be reached automatically.

Click on [Apply] button.