User:Roy/Sandbox

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Revision as of 17:34, 10 December 2020 (view source) Roy (Talk | contribs) (→Using the call parking feature) ← Older edit		Latest revision as of 18:26, 4 August 2025 (view source) Roy (Talk | contribs)
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-	__TOC__	+	==HOW DOES THIS WORK?==
		+	You can use our service to place and receive calls just using your internet connection, no matter where you are as long as you have internet. You can use an IP phone, ATA adapter (to use a traditional phone) or a softphone (an App installed on your cellphone or PC)
		+	==RATES==
		+	VoIP.ms is a prepaid service where you add funds to your account ($15 USD min) and the following rates are deducted from it:
-	=Call Parking=	+	You only pay a monthly fee for each of your numbers + in/out minutes usage.
-	This feature allows you to send an "active" call into a series of "parking lots" where the call can be maintained during a certain interval of time. This way the call can be picked up and recovered by the same or any other extension during this interval of time.	+
-	==Setting up "call parking" from your customer portal==	+	'''Monthly fee for the phone number'''
-	'''Step 1.''' You need to create the "parking lot" from your customer portal. Go to '''DID Numbers>> Call Parking''', click at '''"Add a call parking lot"''' and fill the following:	+	*Per minute plan:<br>
		+	$0.85 USD Monthly + $0.009 USD per minute inbound<br>
		+	$0.01 USD outbound per minute for US/CAN<br>
-	'''*Name:''' The name of your call parking lot.<br>	+	*Flat rate plan:<br>
-	'''*Language:''' The language of your call parking lot.<br>	+	$4.25 USD Monthly, 3500 free inbound minutes<br>
-	'''*Music on hold:''' The music your callers will hear whilst they are on hold.<br>	+	$0.01 USD outbound per minute for US/CAN<br>
-	'''*Timeout:''' The maximum time a caller can be on hold.<br>	+
-	'''*Announce destination:''' The extension that will be called by our system, with the "parking lot number" so they can recover the call.<br>	+
-	'''*Failover Destination:''' The destination where a "timed out" call will be sent.<br>	+
-	[[File:Call parking.png|thumb|none|600px]]	+	SMS/MMS rates:<br>
		+	$0.0075 USD per SMS<br>
		+	$0.02 USD per MMS<br>
		+	==FIRST STEPS - ADD FUNDS==
		+	1. Go to Finances -> Add funds, and make your 1st payment. DO NOT use the autobilling for your 1st payment.<br>
		+	2. WAIT 5 minutes for balance to be updated and before you try to buy or port a number.<br>
		+	==PORTING FROM VOIPO==
		+	1. Log in to your VoIPo account at account.voipo.com.<br>
		+	2. Go to Menu -> Account -> Invoices<br>
		+	3. Print your invoice and save it as PDF/JPG<br>
		+	4. Now log into your voipms portal and go to DID Numbers -> DID portability<br>
		+	5. Look for "If you want to start a porting process from VOIPo, Click here" and click it<br>
		+	6. Fill in the following:<br>
		+	*VOIPo Account number: One of your voipo phone numbers
		+	*Proof of Ownership: upload your voipo invoice
		+	*List of Numbers: list your voipo number(s) you want to bring
		+	*Click "Submit"
-	'''Step 2.''' Go to '''Subaccounts>> Manage subaccounts''', click on the orange icon with a pen and look for '''Parking Lot''' and choose the parking lot you have created in step 1.	+	'''Done! The port process takes 1-2 business days an email notification will be send once the port is completed.'''
		+	==SETTING UP YOUR HT==
		+	0. Factory reset your HT, press the RESET button located at the rear panel for 7-10 seconds
-	Do the same for all the extensions that will have the "call parking" feature active.	+	1. Pick up your phone and dial *** to access into the system configuration menu, once in there press 0 2 and your device will play back its IP address, a number like 192.168.xxx.xxx, write it down
-	[[File:Call parking subaccount.png|thumb|none|600px]]	+	2. Open a new tab on your web browser and type this number, you will be attempting to log into your device's settings. The password to access is admin
-	==Using the call parking feature==	+	3. Once logged in, head to FXS1 tab and fill the following:
-	Once you have enabled this feature from your customer portal and for your subaccounts, you can easily send a call to the parking lot and recover it by following these steps:	+
		+	*'''Primary SIP Server:'''
		+	*'''SIP User ID:'''
		+	*'''Authenticate ID:'''
		+	*'''Authenticate Password:'''
		+	*Name:
-	'''Sending an active call to the parking lot'''	+	4. Extra settings for better performance (might not be available for some models):
-	1. Whilst you are on an active call, just dial from your device '''*6''' and hit the flash key on your phone. The call will be placed in the first position (or any subsequent position) of the parking lot. This extension will become free and the call will stay in the parking lot number.<br>	+	*SIP Transport: TCP
-	2. The extension defined for '''"Announce destination"''' (when you created the parking lot from your portal), will be called with the slot number on where the call was placed. This slot or extension number can be shared with the extension that will recover the call.<br>	+	*Register Expiration: 5 minutes or 300 seconds
-		+	*Enable SIP OPTIONS keep alive: Yes
-		+	*Allow incoming SIP messages from SIP Proxy only: Yes
-	'''Recovering a call from the parking lot'''	+	*Use P-Access-Network-Info Header: No
-		+	*Use P-Emergency-info Header: No
-	1. Any extension is able to recover a call from the parking lot if they have the parking slot number. They only need to dial from their phone the parking slot number, i.e '''701'''	+
-		+
-	'''Note''': Any extension can also hear how many calls are in the parking lot by dialing '''*277'''.	+

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Latest revision as of 18:26, 4 August 2025

Contents 1 HOW DOES THIS WORK? 2 RATES 3 FIRST STEPS - ADD FUNDS 4 PORTING FROM VOIPO 5 SETTING UP YOUR HT

HOW DOES THIS WORK?

You can use our service to place and receive calls just using your internet connection, no matter where you are as long as you have internet. You can use an IP phone, ATA adapter (to use a traditional phone) or a softphone (an App installed on your cellphone or PC)

RATES

VoIP.ms is a prepaid service where you add funds to your account ($15 USD min) and the following rates are deducted from it:

You only pay a monthly fee for each of your numbers + in/out minutes usage.

Monthly fee for the phone number

• Per minute plan:
  

$0.85 USD Monthly + $0.009 USD per minute inbound
$0.01 USD outbound per minute for US/CAN

• Flat rate plan:
  

$4.25 USD Monthly, 3500 free inbound minutes
$0.01 USD outbound per minute for US/CAN

SMS/MMS rates:
$0.0075 USD per SMS
$0.02 USD per MMS

FIRST STEPS - ADD FUNDS

1. Go to Finances -> Add funds, and make your 1st payment. DO NOT use the autobilling for your 1st payment.
2. WAIT 5 minutes for balance to be updated and before you try to buy or port a number.

PORTING FROM VOIPO

1. Log in to your VoIPo account at account.voipo.com.
2. Go to Menu -> Account -> Invoices
3. Print your invoice and save it as PDF/JPG
4. Now log into your voipms portal and go to DID Numbers -> DID portability
5. Look for "If you want to start a porting process from VOIPo, Click here" and click it
6. Fill in the following:

• VOIPo Account number: One of your voipo phone numbers
• Proof of Ownership: upload your voipo invoice
• List of Numbers: list your voipo number(s) you want to bring
• Click "Submit"

Done! The port process takes 1-2 business days an email notification will be send once the port is completed.

SETTING UP YOUR HT

0. Factory reset your HT, press the RESET button located at the rear panel for 7-10 seconds

1. Pick up your phone and dial *** to access into the system configuration menu, once in there press 0 2 and your device will play back its IP address, a number like 192.168.xxx.xxx, write it down

2. Open a new tab on your web browser and type this number, you will be attempting to log into your device's settings. The password to access is admin

3. Once logged in, head to FXS1 tab and fill the following:

• Primary SIP Server:
• SIP User ID:
• Authenticate ID:
• Authenticate Password:
• Name:

4. Extra settings for better performance (might not be available for some models):

• SIP Transport: TCP
• Register Expiration: 5 minutes or 300 seconds
• Enable SIP OPTIONS keep alive: Yes
• Allow incoming SIP messages from SIP Proxy only: Yes
• Use P-Access-Network-Info Header: No
• Use P-Emergency-info Header: No