User:Roy/Sandbox

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-	__TOC__	+	==HOW DOES THIS WORK?==
		+	You can use our service to place and receive calls just using your internet connection, no matter where you are as long as you have internet. You can use an IP phone, ATA adapter (to use a traditional phone) or a softphone (an App installed on your cellphone or PC)
		+	==RATES==
		+	VoIP.ms is a prepaid service where you add funds to your account ($15 USD min) and the following rates are deducted from it:
-	=Call Parking=	+	You only pay a monthly fee for each of your numbers + in/out minutes usage.
-	This feature allows you to send an "active" call into a series of "parking lots" where the calls can be maintained during a certain interval of time. This way, the call that was sent to the parking lot can be picked up by the same or any other extension.	+
		+	'''Monthly fee for the phone number'''
-	==Setting up "call parking" from your customer portal==	+	*Per minute plan:<br>
		+	$0.85 USD Monthly + $0.009 USD per minute inbound<br>
		+	$0.01 USD outbound per minute for US/CAN<br>
-	Firstly, you need to create the "parking lot" from your customer portal. Go to '''DID Numbers>> Call Parking''', click at '''"Add a call parking lot"''' in there fill the following:	+	*Flat rate plan:<br>
		+	$4.25 USD Monthly, 3500 free inbound minutes<br>
		+	$0.01 USD outbound per minute for US/CAN<br>
-	'''*Name:''' The name of your call parking lot.<br>	+	SMS/MMS rates:<br>
-	'''*Language:''' The language of your call parking lot.<br>	+	$0.0075 USD per SMS<br>
-	'''*Music on hold:''' The music your callers will hear whilst they are in hold.<br>	+	$0.02 USD per MMS<br>
-	'''*Timeout:''' The maximum time a caller can be on hold.<br>	+	==FIRST STEPS - ADD FUNDS==
-	'''*Announce destination:''' The extension that will be called by our system, with the "parking lot number" to recover the call.<br>	+	1. Go to Finances -> Add funds, and make your 1st payment. DO NOT use the autobilling for your 1st payment.<br>
-	'''*Failover Destination:''' The destination where a "timed out" call will be sent.<br>	+	2. WAIT 5 minutes for balance to be updated and before you try to buy or port a number.<br>
		+	==PORTING FROM VOIPO==
		+	1. Log in to your VoIPo account at account.voipo.com.<br>
		+	2. Go to Menu -> Account -> Invoices<br>
		+	3. Print your invoice and save it as PDF/JPG<br>
		+	4. Now log into your voipms portal and go to DID Numbers -> DID portability<br>
		+	5. Look for "If you want to start a porting process from VOIPo, Click here" and click it<br>
		+	6. Fill in the following:<br>
		+	*VOIPo Account number: One of your voipo phone numbers
		+	*Proof of Ownership: upload your voipo invoice
		+	*List of Numbers: list your voipo number(s) you want to bring
		+	*Click "Submit"
-	[[File:RecordingFields.png|thumb|none|600px]]	+	'''Done! The port process takes 1-2 business days an email notification will be send once the port is completed.'''
		+	==SETTING UP YOUR HT==
		+	0. Factory reset your HT, press the RESET button located at the rear panel for 7-10 seconds
-	==Converting Recordings into MOH-Files==	+	1. Pick up your phone and dial *** to access into the system configuration menu, once in there press 0 2 and your device will play back its IP address, a number like 192.168.xxx.xxx, write it down
-	You will now need to convert the '''Recording''' file that you have just uploaded into a '''MOH-File'''. This can be donefrom 2 different sections.	+
-	1. From '''DID Numbers>> Recordings''' section	+	2. Open a new tab on your web browser and type this number, you will be attempting to log into your device's settings. The password to access is admin
-	Once you upload your recording you can click on the headphones icon to easily convert this recording into a MOH-File you only need to assign a name for the MOH-File and click '''"Save"'''	+	3. Once logged in, head to FXS1 tab and fill the following:
-	[[File:headphones_icon.png|thumb|none|600px]]	+	*'''Primary SIP Server:'''
		+	*'''SIP User ID:'''
		+	*'''Authenticate ID:'''
		+	*'''Authenticate Password:'''
		+	*Name:
-	[[File:saveMOH.png|thumb|none|600px]]	+	4. Extra settings for better performance (might not be available for some models):
-	2. From '''DID Numbers>> Custom Music on Hold''' section	+	*SIP Transport: TCP
-		+	*Register Expiration: 5 minutes or 300 seconds
-	From there, you can convert any recording file into a MOH-file by clicking on '''"Add a custom Music on Hold"''' button.	+	*Enable SIP OPTIONS keep alive: Yes
-		+	*Allow incoming SIP messages from SIP Proxy only: Yes
-	[[File:MOH_section.png|thumb|none|600px]]	+	*Use P-Access-Network-Info Header: No
-		+	*Use P-Emergency-info Header: No
-	From the pop-up window, fill the '''Description''' which is the name of the MOH-file and drag and drop the recordings from the left column (Available Recordings) to the right column (Selected Recordings).	+
-		+
-	The MOH-file is by default set to "High volume" if you want to decrease the volume you can activate the switch button "Quite volume". Click at '''Save''' button.	+
-		+
-	[[File:MOH_Addnew.png|thumb|none|600px]]	+
-		+
-	==Using Your MOH-file With a Feature==	+
-	Now your MOH-file is ready to be used along with one of the following features:	+
-		+
-	*'''"Music on hold"''' for a subaccount or the main account	+
-	Available under '''Subaccounts>> Manage Sub accounts''', clicking on the icon with a pen to modify your sub account and look for '''"Music on Hold"''' setting.	+
-		+
-	[[File:MOH_selected.png|thumb|none|600px]]	+
-		+
-	*'''"Music on hold"''' for a calling queue	+
-	This is available under '''DID Numbers>> Calling queues''', click on the icon with a pen to modify your current calling queue or while creating a new one and look for '''"Music on Hold"''' setting.	+
-		+
-	[[File:MOH_selected.png|thumb|none|600px]]	+
-		+
-	*'''"Music the caller will hear while the call is answered"''', your MOH-file will be available for a '''Ring group''' or '''Call hunting'''	+
-		+
-	For a Ring group, it is available at '''DID Numbers>> Ring groups''', click on the icon with a pen to modify your current ring group or while creating a new one and look for the setting "Music the caller will hear while the call is answered"	+
-		+
-	[[File:MOH_ringgroup.png|thumb|none|600px]]	+
-		+
-	For a Call hunting, it is available at '''DID Numbers>> Call hunting''', click on the icon with a pen to modify your current call hunting or while creating a new one and look for the setting "Music the caller will hear, while is answered:"	+
-		+
-	[[File:MOH_hunting.png|thumb|none|600px]]	+
-		+
-	For audio conferencing, Go to DID Numbers >> Audio conferencing, click on the icon with a pen to modify your current conference or create a new one. Go to the "participants and Conference settings" tab, then create or edit the profile of your choice. In the '''advanced options''', choose your file in the "MoH when empty" section. When the profile is activated, and there are no participants in the conference, your music on hold will play.	+

---

Latest revision as of 18:26, 4 August 2025

Contents 1 HOW DOES THIS WORK? 2 RATES 3 FIRST STEPS - ADD FUNDS 4 PORTING FROM VOIPO 5 SETTING UP YOUR HT

HOW DOES THIS WORK?

You can use our service to place and receive calls just using your internet connection, no matter where you are as long as you have internet. You can use an IP phone, ATA adapter (to use a traditional phone) or a softphone (an App installed on your cellphone or PC)

RATES

VoIP.ms is a prepaid service where you add funds to your account ($15 USD min) and the following rates are deducted from it:

You only pay a monthly fee for each of your numbers + in/out minutes usage.

Monthly fee for the phone number

• Per minute plan:
  

$0.85 USD Monthly + $0.009 USD per minute inbound
$0.01 USD outbound per minute for US/CAN

• Flat rate plan:
  

$4.25 USD Monthly, 3500 free inbound minutes
$0.01 USD outbound per minute for US/CAN

SMS/MMS rates:
$0.0075 USD per SMS
$0.02 USD per MMS

FIRST STEPS - ADD FUNDS

1. Go to Finances -> Add funds, and make your 1st payment. DO NOT use the autobilling for your 1st payment.
2. WAIT 5 minutes for balance to be updated and before you try to buy or port a number.

PORTING FROM VOIPO

1. Log in to your VoIPo account at account.voipo.com.
2. Go to Menu -> Account -> Invoices
3. Print your invoice and save it as PDF/JPG
4. Now log into your voipms portal and go to DID Numbers -> DID portability
5. Look for "If you want to start a porting process from VOIPo, Click here" and click it
6. Fill in the following:

• VOIPo Account number: One of your voipo phone numbers
• Proof of Ownership: upload your voipo invoice
• List of Numbers: list your voipo number(s) you want to bring
• Click "Submit"

Done! The port process takes 1-2 business days an email notification will be send once the port is completed.

SETTING UP YOUR HT

0. Factory reset your HT, press the RESET button located at the rear panel for 7-10 seconds

1. Pick up your phone and dial *** to access into the system configuration menu, once in there press 0 2 and your device will play back its IP address, a number like 192.168.xxx.xxx, write it down

2. Open a new tab on your web browser and type this number, you will be attempting to log into your device's settings. The password to access is admin

3. Once logged in, head to FXS1 tab and fill the following:

• Primary SIP Server:
• SIP User ID:
• Authenticate ID:
• Authenticate Password:
• Name:

4. Extra settings for better performance (might not be available for some models):

• SIP Transport: TCP
• Register Expiration: 5 minutes or 300 seconds
• Enable SIP OPTIONS keep alive: Yes
• Allow incoming SIP messages from SIP Proxy only: Yes
• Use P-Access-Network-Info Header: No
• Use P-Emergency-info Header: No