International Calls
From VoIP.ms Wiki
(Difference between revisions)
| [quality revision] | [quality revision] |
90210chris (Talk | contribs) (→Troubleshooting) |
|||
| (One intermediate revision not shown) | |||
| Line 1: | Line 1: | ||
| - | |||
| - | |||
In this entry we will discuss International Calls. International calls are numbers that are outside US48 and Canada. | In this entry we will discuss International Calls. International calls are numbers that are outside US48 and Canada. | ||
| Line 7: | Line 5: | ||
When you try to reach an International Number, you must follow these instructions: | When you try to reach an International Number, you must follow these instructions: | ||
| - | + | In your voip.ms account you will be able to choose from 2 different dialing modes ('''Customer Portal >> Main Menu >> Account Settings >> General'''.) | |
- '''North America (NANPA)''': You'll need to use the 00 or 011 prefix to call international numbers. | - '''North America (NANPA)''': You'll need to use the 00 or 011 prefix to call international numbers. | ||
| Line 13: | Line 11: | ||
| - | + | <div><ul> | |
| - | + | <li style="display: inline-block;"> [[File:AccountSettingsMenu.png|thumb|none|800px|Account settings]] </li> | |
| + | <li style="display: inline-block;"> [[File:Dialing Mode.jpg|thumb|none|650px|International's dialing mode]] </li> | ||
| + | </ul></div> | ||
* Please be sure International calls are enabled on your account, to enable them (''' Go to your Customer Portal >> Main Menu >> Account Settings >> Account Restrictions'''). | * Please be sure International calls are enabled on your account, to enable them (''' Go to your Customer Portal >> Main Menu >> Account Settings >> Account Restrictions'''). | ||
| Line 20: | Line 20: | ||
- Please select the option "Yes - International Calls Enabled" | - Please select the option "Yes - International Calls Enabled" | ||
| - | + | [[File:Allow Inter.jpg|thumb|none|600px|International call enabled/disabled]] | |
| - | [[File:Allow Inter.jpg| | + | |
| Line 41: | Line 40: | ||
| - | [[File:Allow Inter Count 1.jpg| | + | <div><ul> |
| - | + | <li style="display: inline-block;"> [[File:Allow Inter Count 1.jpg|thumb|none|500px|Account restrictions]] </li> | |
| - | [[File:Allow Inter Count.jpg| | + | <li style="display: inline-block;"> [[File:Allow Inter Count.jpg|thumb|none|410px|Allow Calls to Countries]] </li> |
| + | </ul></div> | ||
| Line 49: | Line 49: | ||
| - | [[File:Value Premium.jpg| | + | [[File:Value Premium.jpg|thumb|none|500px|International value / premium]] |
Revision as of 19:16, 2 June 2017
In this entry we will discuss International Calls. International calls are numbers that are outside US48 and Canada.
Placing Calls
When you try to reach an International Number, you must follow these instructions:
In your voip.ms account you will be able to choose from 2 different dialing modes (Customer Portal >> Main Menu >> Account Settings >> General.)
- North America (NANPA): You'll need to use the 00 or 011 prefix to call international numbers.
- E164 : You dial numbers by using country code first, you don't need to send the 00 or 011 prefix to call international numbers.
-
Account settings
-
International's dialing mode
- Please be sure International calls are enabled on your account, to enable them ( Go to your Customer Portal >> Main Menu >> Account Settings >> Account Restrictions).
- Please select the option "Yes - International Calls Enabled"
- If you want to place an International Call, make sure that you are properly dialing the number.
* International Call : 00 or 011 + Country Code + Area Code + Number
-011 - US exit code; must be dialed first for all international calls made from the USA or Canada
- country code
- area code - 2 - 3 digit area codes (if it's required)
- phone number - 7 - 8 digits; area code + number total 10 digits
Troubleshooting
If your International Call does not connect, please trying doing this:
- Verify that you have Allowed the call to this country (Customer Portal >> Main Menu >> Account Settings >> Account Restrictions).
-
Account restrictions -
Allow Calls to Countries
- Try reaching this number with our Value or Premium route ( Customer Portal >> Main Menu >> Account Settings >> Account Routing).
- Trying with 033 and 044 (Value and Premium Prefix) E.G 044+ Your Number.
- Make sure you are sending a valid 10 digit CallerID number, for main account: ( Customer Portal >> Main Menu >> Account Settings >> General Tab, CallerID Number) for a sub account: ( Customer Portal >> Sub Accounts >> Manage Sub Accounts >> Edit, CallerID Number)
- Check in our "Rates" section for the number. Please note there are some numbers that can't be reached by our network. Go to your Customer Portal >> Rates >> Check Rates Online and search by Country or Prefix.
- Please note that International Toll Free numbers cannot be reached from our service.
- If you are using a PBX you will probably need to review your outbound routes and dial plan in the PBX or Asterisk system.
- If the issue persists, please don't hesitate to contact us.
