FAQ
From VoIP.ms Wiki
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== Do you offer Calling Card solution ? == | == Do you offer Calling Card solution ? == | ||
| - | + | Voip.ms do not offer the calling card solution. However, you can use your DIDs and forward them to a calling card provider if you desire. | |
| - | + | Voip.ms also offer the DISA feature (looks a little bit like the calling card feature). Where you call the DID, the system then will ask for a pin number, after entering the caller will be granted with dial tone to make the final call. | |
== Where are you located ? == | == Where are you located ? == | ||
| - | + | Voip.ms is a Canadian Company. The main office is located in Montreal, Canada and they also have an office in Merida, Mexico for their South America market. Credit Card charges are made in US Dollars (USD) Currency by Swiftvox Inc via Internet secure. | |
== What is the IP address of your server ? == | == What is the IP address of your server ? == | ||
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== Do you offer Conference calls ? == | == Do you offer Conference calls ? == | ||
| - | + | Voip.ms don't offer Conference calls as a feature, however if your system or device is capable of establishing a conference call, Voip.ms provide the amount of channels required to make this work. | |
== Do you offer a STUN server ? == | == Do you offer a STUN server ? == | ||
| - | + | Voip.ms don't provide any kind of STUN server nor is required to use their service. You can still find a public STUN server on the web for free is you need one. | |
== Do you encrypt the communication ? == | == Do you encrypt the communication ? == | ||
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== Do you provide a Hardware device to use the service ? == | == Do you provide a Hardware device to use the service ? == | ||
| - | + | Voip.ms do not provide any kind of hardware device, software or system to use the service. The service is a BYOD (Bring your own device). | |
You should be able to get one from any Communications specialized store. | You should be able to get one from any Communications specialized store. | ||
== Will my device work with your service ? == | == Will my device work with your service ? == | ||
| - | Basically, any device or system which supports SIP or IAX2 protocol will work with | + | Basically, any device or system which supports SIP or IAX2 protocol will work with Voip.ms system. If you bring your device(ATA, IP phone) from a previous provider, make sure its not locked and you are able to make changes to its configuration. |
Feel free to ask Technical support for further details. | Feel free to ask Technical support for further details. | ||
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== Do you offer alternative ports besides 5060 ? == | == Do you offer alternative ports besides 5060 ? == | ||
| - | + | Voip.ms offer alternative SIP ports, UDP 5080 and 42872 on all of their servers, You can try those ports in case your ISP does block the SIP PORT 5060 UDP or if you need to use another one. | |
== Do you offer a referral program ? == | == Do you offer a referral program ? == | ||
| - | + | Voip.ms is not offering any kind of referral program at the moment. | |
== Can I register 2 different devices with the same account ? == | == Can I register 2 different devices with the same account ? == | ||
| - | This is strongly not suggested, it can cause conflicts while routing the calls and can steal each other registration. | + | This is strongly not suggested, it can cause conflicts while routing the calls and can steal each other device's registration. |
If you need to register more than one device, please create and use [[Sub Accounts]], you will get new credentials for any additional device. | If you need to register more than one device, please create and use [[Sub Accounts]], you will get new credentials for any additional device. | ||
== How do I port out my number ? == | == How do I port out my number ? == | ||
| - | If you have a DID number with | + | If you have a DID number with Voip.ms and wish to port it out to another provider, you need to always start this process on the winning provider's side. They should be able to provide all the information required to start this process. |
== How do I change the US48/Canada termination route for my subaccount ? == | == How do I change the US48/Canada termination route for my subaccount ? == | ||
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== Do you offer Distinctive Ring tones ? == | == Do you offer Distinctive Ring tones ? == | ||
| - | Distinctive ring tones are not available at the moment, if you are in a situation where you need to know which one of your DIDs is receiving a call, | + | Distinctive ring tones are not available at the moment, if you are in a situation where you need to know which one of your DIDs is receiving a call, a good option is to you to use the "Caller ID name Prefix" for the DID, to add a specific prefix to DID, different from the others. |
== Can I deposit less than $25 USD ? == | == Can I deposit less than $25 USD ? == | ||
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== Do you offer Call transfers ? == | == Do you offer Call transfers ? == | ||
| - | + | Voip.ms do offer Call transfers, this needs to be requested to the voip.ms staff, is not a setting you can enable from the customer portal. | |
== Do you offer wholesale rates ? == | == Do you offer wholesale rates ? == | ||
If you are interested on a discount based on Traffic usage or volume, please send an email to [email protected] providing all details, in order to receive proper information. | If you are interested on a discount based on Traffic usage or volume, please send an email to [email protected] providing all details, in order to receive proper information. | ||
Revision as of 15:51, 30 June 2011
Why am I receiving calls from an "Asterisk" caller ID?
If you are receiving calls with “Asterisk” as the caller ID name, the first suggestion is to check is if the calls appear on your VoIP.ms CDR as incoming calls. If they don't, then you can be sure that these calls are not coming through Voip.ms system, since every call that reaches their system, will appear on your VoIP.ms CDR.
If this is the case, one of the most probable reasons is a direct SIP call to your Asterisk System or Device, for Spam, SIP campaigns or scanners searching for public IP addresses with SIP port open in order to Brute force. Unfortunately this is out of Voip.ms control as these calls never reach their system.
However, there are some suggestions you could follow in order to eliminate this inconvenient. If you are using some kind of Asterisk based system, please make sure you disable availability to receive “Anonymous calls” and install proper security.
If you are using an ATA, softphone or IP phone, check for any option to disable these anonymous calls, if there is not, most likely your device don't support “Anonymous calls” by default. Additionally is recommended to verify your router is not set on DMZ mode to make sure your devices and Network are not reachable from public Internet and avoid any unnecessary port forwarding.
Do you offer Calling Card solution ?
Voip.ms do not offer the calling card solution. However, you can use your DIDs and forward them to a calling card provider if you desire. Voip.ms also offer the DISA feature (looks a little bit like the calling card feature). Where you call the DID, the system then will ask for a pin number, after entering the caller will be granted with dial tone to make the final call.
Where are you located ?
Voip.ms is a Canadian Company. The main office is located in Montreal, Canada and they also have an office in Merida, Mexico for their South America market. Credit Card charges are made in US Dollars (USD) Currency by Swiftvox Inc via Internet secure.
What is the IP address of your server ?
- Houston: 209.62.1.2
- Dallas: 74.54.54.178
- New York: 74.63.41.218
- London: 78.129.153.20
- Montreal: 67.205.74.164
- Toronto: 174.137.63.206
- Seattle: 69.147.236.82
- Tampa: 68.233.226.97
- Chicago: 64.120.22.242
- Atlanta: 174.34.146.162
- Montreal2: 174.142.75.171
- Toronto2: 174.137.63.206
What server should I use ?
Usually in order to get better results, you should choose the server closest to your location. You can still send a ping to any of the servers to check the best response time and package communication.
Do you offer Conference calls ?
Voip.ms don't offer Conference calls as a feature, however if your system or device is capable of establishing a conference call, Voip.ms provide the amount of channels required to make this work.
Do you offer a STUN server ?
Voip.ms don't provide any kind of STUN server nor is required to use their service. You can still find a public STUN server on the web for free is you need one.
Do you encrypt the communication ?
The SIP communication is secure although not encrypted. However, the passwords are MD5 hashed.
Do you provide a Hardware device to use the service ?
Voip.ms do not provide any kind of hardware device, software or system to use the service. The service is a BYOD (Bring your own device). You should be able to get one from any Communications specialized store.
Will my device work with your service ?
Basically, any device or system which supports SIP or IAX2 protocol will work with Voip.ms system. If you bring your device(ATA, IP phone) from a previous provider, make sure its not locked and you are able to make changes to its configuration. Feel free to ask Technical support for further details.
Can I call an International Toll Free number ?
At this moment calls to International Toll Free numbers are not supported. Only to US and Canada.
Do you offer alternative ports besides 5060 ?
Voip.ms offer alternative SIP ports, UDP 5080 and 42872 on all of their servers, You can try those ports in case your ISP does block the SIP PORT 5060 UDP or if you need to use another one.
Do you offer a referral program ?
Voip.ms is not offering any kind of referral program at the moment.
Can I register 2 different devices with the same account ?
This is strongly not suggested, it can cause conflicts while routing the calls and can steal each other device's registration. If you need to register more than one device, please create and use Sub Accounts, you will get new credentials for any additional device.
How do I port out my number ?
If you have a DID number with Voip.ms and wish to port it out to another provider, you need to always start this process on the winning provider's side. They should be able to provide all the information required to start this process.
How do I change the US48/Canada termination route for my subaccount ?
The US48/Canada termination route for the subaccounts needs to be changed from the Main Menu >> Account Settings >> Account Routing tab. The route you use for the Main account is what it'll be applied to the whole account, unlike the International route, which is independent per account/subaccount.
Do you offer Distinctive Ring tones ?
Distinctive ring tones are not available at the moment, if you are in a situation where you need to know which one of your DIDs is receiving a call, a good option is to you to use the "Caller ID name Prefix" for the DID, to add a specific prefix to DID, different from the others.
Can I deposit less than $25 USD ?
The minimum amount to deposit currently is $25 USD. However, if at anytime you don't feel satisfied with the service provided, you can ask for a refund of the remaining balance on your account.
What is my Main Account SIP password ?
The main account SIP password by default is the same as your customer portal password. If you have not changed the SIP password, it is the same password you use to log into your portal. To change this password please refer to our Account Settings page.[[1]]
Do you offer Call transfers ?
Voip.ms do offer Call transfers, this needs to be requested to the voip.ms staff, is not a setting you can enable from the customer portal.
Do you offer wholesale rates ?
If you are interested on a discount based on Traffic usage or volume, please send an email to [email protected] providing all details, in order to receive proper information.
