Service Cost - VoIP.ms Wiki

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Service Cost

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Voip.ms is basically a worldwide termination ('''outgoing calls''') and origination ('''incoming calls''') provider. In VoIP.ms' system, the inbound and outbound calls are charged separately. The service can be used for outgoing calls only, it is not necessary for you to get a DID if you do not need to receive incoming calls.
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{| cellspacing="0" style="width: 100%; border: 0; padding: 0; background: transparent;"
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|-
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| style="vertical-align: top;" |
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:''VoIP.ms allows you to use one of your own [[Devices]] (hardware like a Linksys ATA or software like [[X-Lite|X-lite]]).''
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{| cellspacing="0" style="width: 100%; background: white; border: 1px solid #e2e8f0; border-radius: 8px; padding: 35px; margin-bottom: 25px;"
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|-
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| style="text-align: center;" |
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VoIP.ms is a prepaid service provider and you need to deposit a minimum of $25 in your account to be able to use the service. All of the charges will be deducted from that balance. Your account will not be able to receive or make calls once your balance reaches zero.
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<div style="font-size: 3.2em; font-weight: 200; color: #1e293b; margin-bottom: 15px; letter-spacing: -2px;">Understanding VoIP.ms Pricing</div>
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Signing up is free of charge. You can navigate around, check features, configure your device and dial Echo Test and DTMF Test numbers even without adding funds.  
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<div style="font-size: 1rem; color: #64748b; margin-bottom: 25px;">
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'''[https://wiki.voip.ms/article/Co%C3%BBt_des_Services_Rendus 🇨🇦 Français]''' • '''[https://wiki.voip.ms/article/Costo_del_servicio 🇲🇽 Español]'''
 +
</div>
 +
__TOC__
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'''Route''' (Value/Premium) can be switched to premium by the customer in the [[Account Settings]] section of the customer portal. By default, new accounts are setup to use the value route. The Value/Premium route applies separately for Canada and International. The Premium route is the only available route for the U.S..
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<div style="background: #fef3c7; border: 1px solid #f59e0b; border-radius: 8px; padding: 20px; margin: 30px 0; text-align: left;">
 +
<div style="font-size: 1.1em; font-weight: 600; color: #92400e; margin-bottom: 10px;">💰 PRICING TRANSPARENCY</div>
 +
<div style="color: #92400e;">
 +
'''All rates and prices''' displayed on our website and in the customer portal, as well as any deposits made through our payment processor via credit card or your financial institution for bank wire transfers, are processed in '''US dollars (USD)'''. When using digital wallets like PayPal or mobile wallets such as Apple Pay and Google Pay, transactions are also processed in '''US dollars (USD)''' but they may already do a currency conversion and display the amount converted to your local at the time of payment. Please note that your financial institution may also impose additional currency exchange fees and rates for credit card transactions or bank wire transfers.<br/><br/>
 +
1) '''VoIP.ms Complete Pricing:''' https://voip.ms/pricing<br/>
 +
2) '''VoIP.ms Savings Calculator:''' https://voip.ms/pricing#roi_tool_container
 +
</div>
 +
</div>
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=== Outgoing Calls ===
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<div style="text-align: left; margin-top: 50px;">
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'''USA Rates'''
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== VoIP.ms vs. Traditional Phone Company: Key Differences ==
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*Premium Route: $0.0100 (1¢) per minute
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VoIP.ms is a Voice over Internet Protocol (VoIP) service that provides voice termination ('''outgoing calls''') and origination ('''incoming calls''') globally. It operates on a fundamentally different model than traditional bundled phone plans.
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*Toll-Free Numbers Value Route: Free
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*Toll-Free Numbers Premium Route: $0.0106 (1.06¢) per minute
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*e411: $0.99 per call. Must be activated by customer in settings
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'''Canada Rates'''
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<div style="margin: 30px 0;">
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*Value Route: Most Canada at $0.0052 (1/2¢)
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=== Service Model Comparison ===
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*Premium route: <s>$0.0100 (1¢)</s> $0.009 (0.9¢) per minute
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-
*Rates for all Canada destinations are listed in the rate section
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'''International Rates'''
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</div>
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*List available in the [http://www.voip.ms/rates.php rates] section.
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<div style="margin-bottom: 25px;">
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*Rate update frequency: Rare. Sometimes we'll lower or raise the rate on some destinations if needed.
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'''Billing Increments'''
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'''VoIP.ms Approach:'''
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*USA and Canada: 6 seconds increment
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</div>
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*International: 6 seconds increment
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*Mexico: 60 seconds initial / 60 seconds increment
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-
Refer to [[Calls Cost]] for further explanation.
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* Pay-per-use billing - charges based on actual usage rather than fixed monthly fees
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=== Incoming Calls ===
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* No contractual commitments - service can be discontinued without early termination fees
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'''USA / Canada DID numbers availability'''
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* Itemized billing showing per-minute rates for different call types and destinations
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*48 US Continental States
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* On-demand feature activation and phone number (DID) management
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*4  Canadian Provinces
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====USA / Canada DID Per Minute Pricing====
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* International calling at published per-minute rates
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*Monthly Fee:
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* Various features included in the base service
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:USA: <s>($0.99 to $1.49)</s> $0.85 to $1.25
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:Canada: <s>($0.99 to $1.99)</s> $0.85 to $1.70<br/>
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*Per minute inbound:
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:<s>($0.01 to $0.0149)</s> $0.009 to $0.0125
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*One time setup Fee: $0.40 <s>($0.50)</s>
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*Billing Increment: 6 seconds
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*Channels: 25
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*Intended Use: Any
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====USA / Canada DID Flat Monthly Pricing====
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<div style="margin: 25px 0;">
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*Monthly Fee:
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'''Traditional Bundle Plans:'''
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:USA: <s>($4.95 to $6.95</s> $4.25 to 6.00
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:Canada: <s>$4.95 to $5.95)</s> $4.25 to $5.15
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*Per minute inbound: free, up to 3500 minutes monthly
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*One time setup Fee: $0.85 <s>($1.00)</s>
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*Billing Increment: Not applicable
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*Channels: 2
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*Intended Use: Residential, up to 3500 INCOMING minutes per month
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====Extras Features====
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</div>
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*[[E911]]/911 $1.50 per month
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* Fixed monthly fees typically including set minute allowances (published or not)
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*CNAM [[Caller ID]] name Lookup - 0.8 cent per query
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*Unlimited [[Voicemail]] accounts
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CNAM Lookup will be charged if the call matches a North American CallerID (NPANXXXXXX) whether the call is answered or not. You are not charged for a
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* Often require 1-2 year service agreements
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CNAM Lookup if the number is in your Customer Portal [[Phone book]].
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==== Toll-Free DID numbers pricing ====
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* Package pricing that may include unused services
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=====From USA provider=====
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* Standardized feature sets with potential upgrade fees
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It accepts USA calls by default and it can be unlocked on request to accept incoming calls from Canada as well.
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* May have restrictions on international calling or require separate international plans
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*Monthly Fee: $0.99
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*Per minute inbound:
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*USA / $0.019 (1.9¢)
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*CANADA (On demand only, unlocked on request) / $0.08 (8¢)
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*ALASKA (On demand only, unlocked on request) / $0.17
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*PUERTO RICO (On demand only, unlocked on request) / $0.095
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-
*Billing Increment: 6 seconds
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*One time setup Fee: Not applicable
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*Channels: 25
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*A custom [[toll-free number]] carries a $15 setup charge and has an approximate delivery time from 1-5 business days.
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=====From Canadian provider=====
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<div style="margin: 30px 0;">
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It accepts incoming calls from both USA and Canadian callers, all at the same incoming rate.
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'''Technical Requirements:''' VoIP.ms requires compatible hardware (such as analog telephone adapters) since it doesn't provide physical phone equipment. It does, however, provide a softphone. More information: [[VoIP.ms_Softphone|VoIP.ms Softphone]]
-
*Monthly Fee: <s>($1.49)</s> $1.25
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-
*Per minute inbound:
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:Canada: <s>$0.032 (3.2¢)</s> $0.027 (2.7¢)
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:USA: <s>$0.032 (3.2¢)</s> $0.027 (2.7¢)
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*Billing Increment: 6 seconds
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*Channels: 25
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*A custom toll-free number carries a $30 setup charge.
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====International DID pricing====
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</div>
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*Pricing varies per country, from your main portal please refer to DID Numbers >> Order DID >> International.
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<div style="margin: 30px 0;">
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====International DID billing====
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'''Account Structure:''' The service operates on a prepaid model requiring a minimum $15 account deposit. All usage charges deduct from this balance, and service becomes unavailable when the balance reaches zero. Account registration is free, allowing users to explore features and test functionality before funding the account.
-
*Monthly Flat Rate
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</div>
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*Unlimited inbound calls
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*Channels: 2
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</div>
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*Setup fee paid when DID is ordered
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*Monthly fee billed on the 1st of each month
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<div style="text-align: left; margin-top: 50px;">
 +
 
 +
== VoIP.ms Pricing Overview ==
 +
 
 +
</div>
 +
 
 +
<center>
 +
{| class="wikitable" style="border-collapse: collapse; margin: 20px auto; width: 80%;"
 +
! style="background: #d0382d; color: white; padding: 12px; width: 30%;" |
 +
! style="background: #d0382d; color: white; padding: 12px; width: 35%;" | '''United States (Contiguous 48 states)'''
 +
! style="background: #d0382d; color: white; padding: 12px; width: 35%;" | '''Canada'''
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|-
 +
| style="padding: 12px; font-weight: 500;" | '''Local Phone Number'''
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| style="padding: 12px; text-align: center;" | $1.10/month
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| style="padding: 12px; text-align: center;" | $1.10/month
 +
|-
 +
| style="padding: 12px; font-weight: 500;" | '''Make calls'''
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| style="padding: 12px; text-align: center;" | $0.01/min
 +
| style="padding: 12px; text-align: center;" | $0.0052/min (one fifth of a cent)
 +
|-
 +
| style="padding: 12px; font-weight: 500;" | '''Receive calls'''
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| style="padding: 12px; text-align: center;" | $0.009/min (one ninth of a cent)
 +
| style="padding: 12px; text-align: center;" | $0.009/min (one ninth of a cent)
 +
|-
 +
| style="padding: 12px; font-weight: 500;" | '''Emergency Services'''
 +
| style="padding: 12px; text-align: center;" | $1.50/month
 +
| style="padding: 12px; text-align: center;" | $1.50/month
 +
|-
 +
| style="padding: 12px; text-align: center; background: #f8f9fa; font-size: 0.9em;" colspan="3" | '''For the most updated pricing and complete rate information, please visit:''' https://voip.ms/pricing
 +
|}
 +
</center>
 +
 
 +
<center>
 +
<div style="background: #fee; border: 2px solid #d0382d; border-radius: 8px; padding: 25px; margin: 30px auto; text-align: center; width: 80%;">
 +
<div style="font-size: 1.3em; font-weight: 600; color: #d0382d; margin-bottom: 15px;">🏠 Home users?</div>
 +
<div style="color: #d0382d; margin-top: 15px;">
 +
Get our '''Unlimited* inbound calling plan''' for just '''$4.95/month'''
 +
</div>
 +
</div>
 +
</center>
 +
 
 +
<div style="text-align: left;">
 +
 
 +
'''Additional Services:'''
 +
 
 +
* '''International Calling:''' Rates vary by destination - view complete pricing at https://voip.ms/pricing
 +
 
 +
* '''USA Toll-Free Numbers:''' $0.99/month + $0.019/min inbound (custom numbers +$15 setup)
 +
 
 +
* '''Canadian Toll-Free Numbers:''' $1.25/month + $0.027/min inbound (custom numbers +$30 setup)
 +
 
 +
* '''CNAM Caller ID Lookup:''' $0.008 per query
 +
 
 +
* '''International DID Numbers:''' Pricing varies by country - view complete pricing at https://voip.ms/pricing
 +
 
 +
* '''Messaging/Texting (US/CAN):''' $0.0075/SMS and $0.02/SMS
 +
 
 +
* '''Call Recording:''' $0.0025/min
 +
 
 +
* '''Transcripts (Voicemail, Call, etc.):''' $0.05/min
 +
 
 +
* '''Microsoft Teams:''' Starting at $4.50/voice license monthly and $2.00/messaging license monthly
 +
 
 +
* '''Advanced Features:''' Voicemail, Call Encryption, Call Forwarding, Digital Receptionist (IVR) - '''All Included'''
 +
 
 +
</div>
 +
 
 +
<div style="text-align: left; margin: 50px 0;">
 +
 
 +
== Frequently Asked Questions ==
 +
 
 +
</div>
 +
 
 +
<center>
 +
{| class="wikitable" style="border-collapse: collapse; margin: 20px auto; width: 95%;"
 +
! style="background: #4a5568; color: white; padding: 12px; width: 20%;" | '''Category'''
 +
! style="background: #4a5568; color: white; padding: 12px; width: 35%;" | '''Question'''
 +
! style="background: #4a5568; color: white; padding: 12px; width: 45%;" | '''Answer'''
 +
|-
 +
| rowspan="3" style="padding: 12px; font-weight: 500; vertical-align: top; text-align: left;" | Getting Started
 +
| style="padding: 12px; font-weight: 500; vertical-align: top; text-align: left;" | How much does it cost to get started with VoIP.ms?
 +
| style="padding: 12px; vertical-align: top; text-align: left;" | Account registration is completely free. However, you need to deposit a minimum of $15 to activate calling services. This prepaid balance doesn't expire and is used to pay for your actual usage.
 +
|-
 +
| style="padding: 12px; background: #fafbfc; font-weight: 500; vertical-align: top; text-align: left;" | Are there any contracts or monthly commitments?
 +
| style="padding: 12px; background: #fafbfc; vertical-align: top; text-align: left;" | No contracts required. VoIP.ms operates on a pay-as-you-go model, and you can cancel anytime without penalties or early termination fees.
 +
|-
 +
| style="padding: 12px; font-weight: 500; vertical-align: top; text-align: left;" | What payment methods do you accept?
 +
| style="padding: 12px; vertical-align: top; text-align: left;" | We accept PayPal, Visa, MasterCard, American Express, Google Pay, Apple Pay, and wire transfers. All transactions are processed in $USD.
 +
|-
 +
| rowspan="3" style="padding: 12px; background: #fafbfc; font-weight: 500; vertical-align: top; text-align: left;" | Call Rates
 +
| style="padding: 12px; background: #fafbfc; font-weight: 500; vertical-align: top; text-align: left;" | How are calls billed?
 +
| style="padding: 12px; background: #fafbfc; vertical-align: top; text-align: left;" | Calls are billed in 6-second increments for all destinations except some international destinations that are billed at 60-second increments. For example, a 27-second call to Montreal, Quebec is charged as 30 seconds.
 +
|-
 +
| style="padding: 12px; font-weight: 500; vertical-align: top; text-align: left;" | Are there separate charges for local vs. long-distance calls?
 +
| style="padding: 12px; vertical-align: top; text-align: left;" | No, there are no "local" or "long-distance" distinctions with VoIP. All calls to United States for instance are $0.01/minute regardless of where you're calling from or to.
 +
|-
 +
| style="padding: 12px; background: #fafbfc; font-weight: 500; vertical-align: top; text-align: left;" | What's the difference between Value and Premium routes?
 +
| style="padding: 12px; background: #fafbfc; vertical-align: top; text-align: left;" | For USA calls, only Premium routes are available at $0.01/minute. For Canada and international destinations, Value routes offer lower rates while Premium routes provide consistently higher quality using Tier-1 carriers.
 +
|-
 +
| rowspan="2" style="padding: 12px; font-weight: 500; vertical-align: top; text-align: left;" | Additional Services
 +
| style="padding: 12px; font-weight: 500; vertical-align: top; text-align: left;" | What about fax services?
 +
| style="padding: 12px; vertical-align: top; text-align: left;" | Virtual Fax requires a dedicated fax DID at $1.99/month + $0.029/minute for usage. Regular voice DIDs cannot be used for fax.
 +
|-
 +
| style="padding: 12px; background: #fafbfc; font-weight: 500; vertical-align: top; text-align: left;" | How much do advanced features cost?
 +
| style="padding: 12px; background: #fafbfc; vertical-align: top; text-align: left;" | Most advanced features are included free: voicemail, call forwarding, digital receptionist, call queues, and over 70 telephony features.
 +
|-
 +
| rowspan="4" style="padding: 12px; font-weight: 500; vertical-align: top; text-align: left;" | Billing & Account Management
 +
| style="padding: 12px; font-weight: 500; vertical-align: top; text-align: left;" | When am I charged for services?
 +
| style="padding: 12px; vertical-align: top; text-align: left;" | All charges are deducted from your prepaid account balance in real-time. Monthly fees for DIDs are charged on your anniversary date.
 +
|-
 +
| style="padding: 12px; background: #fafbfc; font-weight: 500; vertical-align: top; text-align: left;" | What happens if my balance reaches zero?
 +
| style="padding: 12px; background: #fafbfc; vertical-align: top; text-align: left;" | Your account cannot make or receive calls once the balance reaches zero. You'll need to add funds to restore service.
 +
|-
 +
| style="padding: 12px; font-weight: 500; vertical-align: top; text-align: left;" | Can I get a refund if I don't like the service?
 +
| style="padding: 12px; vertical-align: top; text-align: left;" | Yes, you can request a refund for your remaining balance within 90 days of your deposit if you decide to cancel your account.
 +
|-
 +
| style="padding: 12px; background: #fafbfc; font-weight: 500; vertical-align: top; text-align: left;" | How do I track my usage and costs?
 +
| style="padding: 12px; background: #fafbfc; vertical-align: top; text-align: left;" | Your customer portal provides detailed call logs, transaction history, and usage reports. You can also generate invoices for any date range.
 +
|-
 +
| rowspan="2" style="padding: 12px; font-weight: 500; vertical-align: top; text-align: left;" | Business & Integration
 +
| style="padding: 12px; font-weight: 500; vertical-align: top; text-align: left;" | Are there volume discounts for businesses?
 +
| style="padding: 12px; vertical-align: top; text-align: left;" | For high-volume usage or reseller inquiries, contact [mailto:[email protected] [email protected]] for custom pricing discussions.
 +
|-
 +
| style="padding: 12px; background: #fafbfc; font-weight: 500; vertical-align: top; text-align: left;" | How much does it cost to port my existing number?
 +
| style="padding: 12px; background: #fafbfc; vertical-align: top; text-align: left;" | Number porting is free for USA and Canada numbers. The process typically takes 5 business days for local and toll-free numbers.
 +
|-
 +
| rowspan="2" style="padding: 12px; font-weight: 500; vertical-align: top; text-align: left;" | International Services
 +
| style="padding: 12px; font-weight: 500; vertical-align: top; text-align: left;" | How much do international calls cost?
 +
| style="padding: 12px; vertical-align: top; text-align: left;" | International rates vary widely by destination, typically ranging from $0.005-$0.50+ per minute. Check the complete rate table at https://voip.ms/pricing
 +
|-
 +
| style="padding: 12px; background: #fafbfc; font-weight: 500; vertical-align: top; text-align: left;" | Can I get international phone numbers?
 +
| style="padding: 12px; background: #fafbfc; vertical-align: top; text-align: left;" | Yes, international DIDs are available in 100+ countries with varying pricing. See https://voip.ms/pricing for country pricing and availability.
 +
|}
 +
</center>
 +
 
 +
|}
[[category:guides]]
[[category:guides]]

Latest revision as of 19:19, 2 December 2025

Understanding VoIP.ms Pricing

Contents


💰 PRICING TRANSPARENCY

All rates and prices displayed on our website and in the customer portal, as well as any deposits made through our payment processor via credit card or your financial institution for bank wire transfers, are processed in US dollars (USD). When using digital wallets like PayPal or mobile wallets such as Apple Pay and Google Pay, transactions are also processed in US dollars (USD) but they may already do a currency conversion and display the amount converted to your local at the time of payment. Please note that your financial institution may also impose additional currency exchange fees and rates for credit card transactions or bank wire transfers.

1) VoIP.ms Complete Pricing: https://voip.ms/pricing
2) VoIP.ms Savings Calculator: https://voip.ms/pricing#roi_tool_container

VoIP.ms vs. Traditional Phone Company: Key Differences

VoIP.ms is a Voice over Internet Protocol (VoIP) service that provides voice termination (outgoing calls) and origination (incoming calls) globally. It operates on a fundamentally different model than traditional bundled phone plans.

Service Model Comparison

VoIP.ms Approach:

  • Pay-per-use billing - charges based on actual usage rather than fixed monthly fees
  • No contractual commitments - service can be discontinued without early termination fees
  • Itemized billing showing per-minute rates for different call types and destinations
  • On-demand feature activation and phone number (DID) management
  • International calling at published per-minute rates
  • Various features included in the base service

Traditional Bundle Plans:

  • Fixed monthly fees typically including set minute allowances (published or not)
  • Often require 1-2 year service agreements
  • Package pricing that may include unused services
  • Standardized feature sets with potential upgrade fees
  • May have restrictions on international calling or require separate international plans

Technical Requirements: VoIP.ms requires compatible hardware (such as analog telephone adapters) since it doesn't provide physical phone equipment. It does, however, provide a softphone. More information: VoIP.ms Softphone

Account Structure: The service operates on a prepaid model requiring a minimum $15 account deposit. All usage charges deduct from this balance, and service becomes unavailable when the balance reaches zero. Account registration is free, allowing users to explore features and test functionality before funding the account.

VoIP.ms Pricing Overview

United States (Contiguous 48 states) Canada
Local Phone Number $1.10/month $1.10/month
Make calls $0.01/min $0.0052/min (one fifth of a cent)
Receive calls $0.009/min (one ninth of a cent) $0.009/min (one ninth of a cent)
Emergency Services $1.50/month $1.50/month
For the most updated pricing and complete rate information, please visit: https://voip.ms/pricing
🏠 Home users?

Get our Unlimited* inbound calling plan for just $4.95/month

Additional Services:

  • USA Toll-Free Numbers: $0.99/month + $0.019/min inbound (custom numbers +$15 setup)
  • Canadian Toll-Free Numbers: $1.25/month + $0.027/min inbound (custom numbers +$30 setup)
  • CNAM Caller ID Lookup: $0.008 per query
  • Messaging/Texting (US/CAN): $0.0075/SMS and $0.02/SMS
  • Call Recording: $0.0025/min
  • Transcripts (Voicemail, Call, etc.): $0.05/min
  • Microsoft Teams: Starting at $4.50/voice license monthly and $2.00/messaging license monthly
  • Advanced Features: Voicemail, Call Encryption, Call Forwarding, Digital Receptionist (IVR) - All Included

Frequently Asked Questions

Category Question Answer
Getting Started How much does it cost to get started with VoIP.ms? Account registration is completely free. However, you need to deposit a minimum of $15 to activate calling services. This prepaid balance doesn't expire and is used to pay for your actual usage.
Are there any contracts or monthly commitments? No contracts required. VoIP.ms operates on a pay-as-you-go model, and you can cancel anytime without penalties or early termination fees.
What payment methods do you accept? We accept PayPal, Visa, MasterCard, American Express, Google Pay, Apple Pay, and wire transfers. All transactions are processed in $USD.
Call Rates How are calls billed? Calls are billed in 6-second increments for all destinations except some international destinations that are billed at 60-second increments. For example, a 27-second call to Montreal, Quebec is charged as 30 seconds.
Are there separate charges for local vs. long-distance calls? No, there are no "local" or "long-distance" distinctions with VoIP. All calls to United States for instance are $0.01/minute regardless of where you're calling from or to.
What's the difference between Value and Premium routes? For USA calls, only Premium routes are available at $0.01/minute. For Canada and international destinations, Value routes offer lower rates while Premium routes provide consistently higher quality using Tier-1 carriers.
Additional Services What about fax services? Virtual Fax requires a dedicated fax DID at $1.99/month + $0.029/minute for usage. Regular voice DIDs cannot be used for fax.
How much do advanced features cost? Most advanced features are included free: voicemail, call forwarding, digital receptionist, call queues, and over 70 telephony features.
Billing & Account Management When am I charged for services? All charges are deducted from your prepaid account balance in real-time. Monthly fees for DIDs are charged on your anniversary date.
What happens if my balance reaches zero? Your account cannot make or receive calls once the balance reaches zero. You'll need to add funds to restore service.
Can I get a refund if I don't like the service? Yes, you can request a refund for your remaining balance within 90 days of your deposit if you decide to cancel your account.
How do I track my usage and costs? Your customer portal provides detailed call logs, transaction history, and usage reports. You can also generate invoices for any date range.
Business & Integration Are there volume discounts for businesses? For high-volume usage or reseller inquiries, contact [email protected] for custom pricing discussions.
How much does it cost to port my existing number? Number porting is free for USA and Canada numbers. The process typically takes 5 business days for local and toll-free numbers.
International Services How much do international calls cost? International rates vary widely by destination, typically ranging from $0.005-$0.50+ per minute. Check the complete rate table at https://voip.ms/pricing
Can I get international phone numbers? Yes, international DIDs are available in 100+ countries with varying pricing. See https://voip.ms/pricing for country pricing and availability.
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