Softphone.Pro - VoIP.ms Wiki

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Softphone.Pro

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| [https://wiki.voip.ms/article/Softphone.Pro_FR  Français] || [https://wiki.voip.ms/article/Softphone.Pro_ES  Español]
| [https://wiki.voip.ms/article/Softphone.Pro_FR  Français] || [https://wiki.voip.ms/article/Softphone.Pro_ES  Español]
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Sign up to Softphone.Pro: [https://softphone.pro/en/team-signup/ Sign up link]
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Softphone.Prop is a great solution for call center agents, sales pros and support teams.  
Softphone.Prop is a great solution for call center agents, sales pros and support teams.  
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Offers instant click-to-call, screen pop-up integration with any 3-rd party CRM and Helpdesk software, online reporting, call and screen recording.
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Offers instant click-to-call, screen pop-up integration with any 3rd party CRM and Helpdesk software, online reporting, call and screen recording, as well as agent's personal stats in a special window.
 +
 
 +
You can use it either [https://softphone.pro/en/help/download alone application] or together with a dashboard [https://softphone.pro/en/select-product-trial/ addon].  
==Basic setup==
==Basic setup==
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===Setting up Sofptohne.Pro with your SIP/IAX credentials===
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===Setting up Softphone.Pro with your SIP credentials===
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''' Step 1 -''' Download and install '''Softphone.Pro''' from this [https://softphone.pro/en/select-product-trial/ link]. If you don't have a license yet you can try it for 14 days
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''' Step 1 -''' Download and install '''Softphone.Pro''' from this [https://softphone.pro/en/select-product-trial/ link]. If you don't have a license yet you can try it for 14 days.
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* '''Account name:''' Any name of your choice. For example, it can be just "VoIP.ms", or "My VoIP.ms Account".
* '''Account name:''' Any name of your choice. For example, it can be just "VoIP.ms", or "My VoIP.ms Account".
* '''SIP server:''' Any of the multiple servers available with VoIP.ms (E.g. houston1.voip.ms). You can check the list [https://wiki.voip.ms/article/Choosing_Server here]. We recommend using one close to your location.
* '''SIP server:''' Any of the multiple servers available with VoIP.ms (E.g. houston1.voip.ms). You can check the list [https://wiki.voip.ms/article/Choosing_Server here]. We recommend using one close to your location.
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* '''Login:''' Your Main account or sub account username (six digit number) E.G 123456 / 123456_XXXX (the underscore has to be used for sub-accounts)
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* '''Login:''' Your Main account or sub account username (six digit number) E.g. 123456 / 123456_XXXX (the underscore has to be used for sub-accounts)
* '''Password:''' The password you set for the account / sub account.
* '''Password:''' The password you set for the account / sub account.
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* '''Display name:''' You can set here your name or your company to be passed along with the Caller ID number.
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* '''Display name:''' You can set here your name or your company name to be passed along with the Caller ID number (Please check below important information about the Display Name).
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* '''Authorization name:''' This can be same as your Login or you can leave it blank too.
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* '''Authorization name:''' This can be the same set as your Login or you can leave it blank.
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* '''Domain:''' Set the same server set as SIP Server.
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* '''Domain:''' The same server set as SIP Server.
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* '''SIP Proxy:''' Set the same server set as SIP Server.
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* '''SIP Proxy:''' The same server set as SIP Server.
[[File:SofpthonePro_SIP_Account_Settings.png|thumb|none|600px|Click to enlarge]]
[[File:SofpthonePro_SIP_Account_Settings.png|thumb|none|600px|Click to enlarge]]
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  '''<font style="color:#FF0000">IMPORTANT for Name/Display Name field (Outbound callerID Name)</font>''':
  '''<font style="color:#FF0000">IMPORTANT for Name/Display Name field (Outbound callerID Name)</font>''':
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   - We suggest entering your outbound Caller ID Name must be in '''capital letters'''. This will appears more clearly/visible on some devices.
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   - We suggest entering your outbound Caller ID Name in '''capital letters'''. This will appear more clearly/visible on some devices.
   - You must '''NOT''' use any special characters, they will not be displayed.  
   - You must '''NOT''' use any special characters, they will not be displayed.  
   - '''Enter a max of 15 characters.''' Some of regular Canadian providers will not show more than '''15 characters max'''. We suggest shrinking or adapt your caller ID.  
   - '''Enter a max of 15 characters.''' Some of regular Canadian providers will not show more than '''15 characters max'''. We suggest shrinking or adapt your caller ID.  
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=== Audio codecs ===
=== Audio codecs ===
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In order to use only supported codecs by VoIP.ms please go to '''Settings''' (gear icon next to account's name)'''>> Accounts>> Your account>> Advanced''' and scroll down the page to '''Audio Codecs''' section. You can hover over any codec and move it to the other column or change the order by using the gray arrow buttons. We suggest keeping audio codecs '''G729''', '''G711 mu-law''' and '''GSM''' in '''Selected Codecs''' column and in this order.  
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In order to use only supported codecs by VoIP.ms please go to '''Settings''' (headset icon on the top left corner) >> '''SIP Settings''' and scroll down to the section '''Audio Codecs'''. You can hover over any codec and move it to the other column or change the order by using the gray arrow buttons. We suggest keeping audio codecs '''G722''', '''G711 u-law''', and '''G729''' in '''Selected Codecs''' column and in this order.
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[[File:Zoiper5 Codecs.png|thumb|none|600px|Click to enlarge]]
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'''Note 4:''' VoIP.ms uses G711 by default so, to use G722 or G729 as the primary codec, please disable G711u from the customer portal at
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Main Menu >> Account Settings >> Advanced tab.
 +
If you are using a Sub-Account, you have to do it from Sub Accounts >> Manage Sub Accounts >> Edit (the pencil icon) and then click on
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"Advanced options - Click here to display".
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[[File:SoftphonePro Codecs.png|thumb|none|600px|Click to enlarge]]
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=== Network settings ===
 
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In order to have your softphone running all the time, proceed with the following steps:
 
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'''1.''' Go to '''Settings>> Accounts>> Your account>> Advanced''' and scroll down the page to '''Network Related''' and apply the following changes:
 
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*'''Registration expire mode:''' Custom<br>
 
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*'''Registration expiry:''' 300<br>
 
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*'''NAT keep alive time-out:''' Custom<br>
 
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*'''Keep alive custom interval:''' 30<br>
 
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[[File:Zoiper5 Register expire.png|thumb|none|600px|Click to enlarge]]
 
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'''Done''', at this point you have configured your softphone to work within our service using the best settings. These settings will help you to place and don't miss any incoming call.
 
===Call Encryption TLS/SRTP===
===Call Encryption TLS/SRTP===
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If you decided to use '''SIP TLS - call encryption''' along with '''Zoiper''' please follow these steps:
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If you decide to use '''SIP TLS - call encryption''' along with '''Softphone.Pro''' please follow these steps:
'''1.''' Make sure your Main account or sub-account has '''"Encrypted SIP Traffic"''' enabled.  
'''1.''' Make sure your Main account or sub-account has '''"Encrypted SIP Traffic"''' enabled.  
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'''2.''' Now that your account/sub-account has this setting enabled, your device only needs to send '''TLS''' and '''SRTP'''.
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'''2.''' Now that your account/sub-account has this setting enabled, your Softphone.Pro only needs to send '''TLS''' and '''SRTP'''.
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To enable '''TLS''', go to '''Settings>> Accounts>> Your Account>> Advanced''' and at '''SIP Credentials''' section type:
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To enable '''TLS''', go to '''Settings>> SIP Accounts>> Your Account''' and change the following options there:
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*'''Domain''': toronto1.voip.ms:5061 (Use the same [http://wiki.voip.ms/article/Choosing_Server server] your phone number is at, you can check it out from your customer portal at '''Manage DIDs''' section, under '''POP''' column)
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*'''Media encryption''': Mandatory.
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*'''Username''': Your account's number or sub-account name
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*'''Transport''': TLS.
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*'''Password''': Your SIP/IAX password
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'''Note:''' When using TLS is very important to specify the number of the server, in case the server's name doesn't have the number "1" included, you need to add it. Adding any of the SIP ports '''5061/5081/42873''' at the end of the '''Hostname''' is also required.
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'''Note 5:''' When using TLS is very important to specify the number of the server, in case the server's name doesn't have the number "1" included, you need to add it.  
 +
Adding any of the SIP ports '''5061/5081/42873''' at the end of the '''SIP Server''' might be required too (E.g. houston1.voip.ms:5061).
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[[File:Zoiper5 TLS1.png|thumb|none|600px|Click to enlarge]]
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[[File:SoftphonePro_Encryption_configuration.png|thumb|none|600px|Click to enlarge]]
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You can check if '''Softphone.Pro''' is fully registered and using '''SIP-TLS''' protocol from your customer portal at Home page, '''Main menu>> Portal Home''' for each account/sub account registered or at '''Sub Accounts>> Manage Sub accounts''' tab to see all of your Sub Accounts registration status.  
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Now scroll down the page to '''Network Related''' section and set '''Transport''' to '''TLS'''.
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[[File:Zoiper5 TLS2.png|thumb|none|600px|Click to enlarge]]
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To enable '''SRTP''', scroll down the page and at '''Encryption''' section set '''SRTP Key Negotiation''' to '''SDES'''.
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[[File:Zoiper5 SRTP.png|thumb|none|600px|Click to enlarge]]
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Your account should be shown as registered and when you place a call you will see a green closed padlock, which means the call is now secure.
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[[File:Zoiper5 CallTLS.png|thumb|none|600px|Click to enlarge]]
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You can also check if '''Zoiper''' is fully registered and using '''SIP-TLS''' protocol from your customer portal at Home page, '''Main menu>> Portal Home''' for each account/sub account registered or at '''Sub Accounts>> Manage Sub accounts''' tab to see all of your Sub Accounts registration status.  
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A <font color="green">green padlock</font> [[File:green_padlock.png]] will appears on the right of <font color="green">"Registered"</font> in green. If you don’t see the padlock, you need to revalidate some configuration.
A <font color="green">green padlock</font> [[File:green_padlock.png]] will appears on the right of <font color="green">"Registered"</font> in green. If you don’t see the padlock, you need to revalidate some configuration.
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[[File:TLS-SRTP-Steps0007.png|thumb|none|600px|Click to enlarge]]
[[File:TLS-SRTP-Steps0007.png|thumb|none|600px|Click to enlarge]]
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===SMS SIP Account===
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==SMS Configuration==
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Zoiper is able to send and receive '''SMS''' using the '''SIP MESSAGE''' header. In order to use this feature along with Zoiper, there are some settings you need to adjust from your customer portal and your VoIP.ms number must support '''SMS''' service.
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Bear in mind this feature is in '''BETA''' phase and we can't guarantee will work all the time.
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Note: If your SIP device is offline, undelivered SMS will be trying to reach it during the next 24 hours after
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they were received. After this time, they won't be delivered in your SIP device BUT they won't be lost.
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You can check all your SMS from your customer portal at '''DID Numbers>> SMS Message Center''' at anytime.
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====Receiving SMS====
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You can use your '''Main Account''' or a '''Sub-account'''; from your customer portal enable the following:
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'''1.''' Go to '''DID Numbers>> Manage DIDs''' section  and click at '''Edit DID''' (orange icon with a pen), at the bottom of this section you will find '''Short Message Service (SMS)''' section. Make sure the following are enabled and ticked:
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*'''Short Message Service (SMS):''' Enabled.<br>
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*'''SMS SIP Account BETA:''' Choose the Main Account or Sub-account you are currently using in Zoiper. <br>
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[[File:Zoiper SMSSIPAcc.png|thumb|none|600px|Click to enlarge]]
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At this point, you should be able to receive incoming '''SMS''' in Zoiper, they will show up under the '''Messages''' section in Zoiper. You can also reply to this message using the same thread.
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[[File:Zoiper5 incoSMS.png|thumb|none|300px|Click to enlarge]]
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====Sending SMS====
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You can use your '''Main Account''' or a '''Sub-account'''; from your customer portal enable the following:
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'''1.''' Your Main Account or Sub-account is using the phone number with '''SMS''' service enabled as its own '''caller ID number'''. You can check this for your Main Account at '''Main Menu>> Account settings>> General tab''' and for a Sub-account at '''Sub accounts>> Manage Sub accounts''' by clicking at '''Edit Sub-Account''' (orange icon with a pen).
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'''2.''' Starting a new SMS from Zoiper 5 requires to add this number as "Contact" first. You can't start a new SMS by just typing the number.
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'''3.''' To add  a contact in Zoiper click at '''Contacts>> Add/Import Contact''' (+ icon)'''>> Add contacts''' and type your contact's personal information. To add the phone number click at '''Add aditional field>> Phone''' and fill the following:
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*'''Phone:''' Type the destination number using 10 digits.<br>
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*'''Dial Account:''' Choose the name of the SIP account you're currently using in Zoiper.<br>
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*'''Presence Account:''' Choose the name of the SIP account you're currently using in Zoiper.<br>
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[[File:Zoiper5 Contact.png|thumb|none|600px|Click to enlarge]]
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'''4.''' Now you can start sending SMS by using the chat window in Zoiper 5.
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[[File:Zoiper5 Messaging.png|thumb|none|600px|Click to enlarge]]
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===Busy Lamp Field (BLF)===
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You can use '''BLF''' feature to see the "Status" of any of your extensions. Currently, 3 states are possible: '''Available''', '''On the phone''' and '''Offline'''.
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In order to use this feature, you need to enable '''"Presence"''' for the VoIP.ms server your
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sub-accounts/extensions are using. Contact technical support in order to enable it for your account.
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Once this feature has been enabled for your account, make sure to enable the following in Zoiper:
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'''1.''' Go to '''Settings>> Accounts>> Your account>> Advanced''' and at '''Features''' section make sure the following are enabled:
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*'''Subscribe Presence'''<br>
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*'''Use BLF'''<br>
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You can keep '''Publish Presence''' as disable.
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[[File:Zoiper5 BLF.png|thumb|none|600px|Click to enlarge]]
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'''2.''' Now, you only need to create a '''"Contact"''' entry from Zoiper and add the '''"Sub-account name"''' in the '''"Phone"''' field. If you already have a contact entry created you can add another "Phone" field and type the sub-account name in this new field, as follows:
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*'''Phone:''' Type the subaccount name.<br>
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*'''Presence Account:''' Choose the name of the SIP account you're currently using in Zoiper.<br>
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For example, this contact has the phone number "1234567890" assigned and it also has a second phone number field on where the sub-account name "100000_101" is typed. This way this contact will show the status of the sub-account 100000_101.  
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=== Softphone.pro SMS settings ===
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[[File:Zoiper5 BLFContact.png|thumb|none|600px|Click to enlarge]]
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Softphone.pro introduced SMS messaging in their 5.3 version* and this can be configured with your VoIP.ms DIDs for outbound texting.
 +
In Softphone.pro go to "Settings" and click on the "Messaging" section.
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'''3.''' Now, you should be able to see if this extension is '''Available''', '''On the phone''' or '''Offline'''.  
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There, check the option '''Enable messaging and texting (SMS)'''.
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[[File:Zoiper5 BLFStats.png|thumb|none|600px|Click to enlarge]]
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Also, set '''Messaging communication protocol''' to '''SIP MESSAGE'''.
 +
[[File:Softphonepro_nable_messaging.png|thumb|none|600px|Click to enlarge]]
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When you click on the phone icon for this contact you have the option to dial the phone number "1234567890", for the example above, or directly to the sub-account "100000_101" using internal extensions calling.  
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  *'''IMPORTANT:''' Make sure you have installed the 5.3 version or newer to be able to use SMS with Softphone.pro.
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[[File:Zoiper5 BLFCalling.png|thumb|none|600px|Click to enlarge]]
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  *'''IMPORTANT:''' Currently is only possible outbound messaging with Softphone.pro.
 +
  Inbound is yet to be released but you can use the alternatives offered by VoIP.ms to get your inbound messages.
 +
  Check the VoIP.ms [https://wiki.voip.ms/article/SMS-MMS SMS wiki article] for more information.
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==Common Errors==
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  *'''IMPORTANT:''' Please note MMS is not supported via SIP.
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=== No transport mode found ===
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=== VoIP.ms SMS configuration ===
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If there was a typo in the hostname or if there's a network DNS issue, Zoiper might show the account type options in red. You can select the protocol you want and hit '''Skip''' button even though, they're all red. Finally, click at '''Create an account'''.
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To make use of the SMS service of VoIP.ms in Softphone.pro you need to make sure the following options are properly set up:
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'''Note:''' Sometimes even when the username, password and server's name were typed fine, Zoiper will show all
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*'''SMS is enabled:''' From the settings of your DID make sure the SMS service is active. This can be done from DID numbers >> Manage DIDs >> Edit (the pencil icon). You will find the SMS settings at the end of this page.
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those options as "Not found" in red. However, you can choose your desired selection and hit '''Skip''' and '''Create an account'''.
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*'''SMS SIP Account is enabled:''' Still from the DID settings you need to enable the option "Link the SMS received to this DID to a SIP Account" and select the SIP Account you used to register Softphone.pro.
 +
*'''The Caller ID number is a DID with SMS enabled:''' In the settings of the SIP account (Main or Sub), make sure the Caller ID number set is the DID you enabled SMS for. The CallerID Number option is available for the Main Account at Main Menu >> Account Settings >> General. For a Sub-Account go to Sub Accounts >> Manage Sub Accounts >> Edit (the pencil icon).
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[[File:Zoiper5 errormanual.PNG|thumb|none|600px|Click to enlarge]]
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  '''IMPORTANT:''' To see more details about the SMS configuration for SIP Messaging please refer to this [https://wiki.voip.ms/article/SMS-MMS#Send_and_Receive_Messages_.28via_SIP_MESSAGE_Protocol.29 Wiki article].
 +
==Guide Links==
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=== SIP error codes ===
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Softphone.Pro Help: [https://softphone.pro/en/help/ Knowledge Base]
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In case of failure registering your device, an error code number will be shown at '''Settings>> Accounts>> Your account''' section. You can check the error response code and correct it by checking the list of common [https://wiki.voip.ms/article/SIP_Responses SIP Response codes].
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Softphone.Pro Contact: [https://softphone.pro/en/contact-us Contact Us]
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==== 403 error ====
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Softphone.Pro SMS guide: [https://softphone.pro/en/help/softphone-messaging Messaging in Softphone.Pro]
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This is the most common error you can get and it's related to wrong information in your '''username''' and/or '''password'''. Please make sure you have the right credentials and no blank spaces are in your username or password
+
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[[File:Zoiper5 SIPcode.png|thumb|none|600px|Click to enlarge]]
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[[Category:Softphones]]

Latest revision as of 01:28, 8 September 2023

Softphone.Pro


Softphone.Prop is a great solution for call center agents, sales pros and support teams.

Offers instant click-to-call, screen pop-up integration with any 3rd party CRM and Helpdesk software, online reporting, call and screen recording, as well as agent's personal stats in a special window.

You can use it either alone application or together with a dashboard addon.

Contents

Basic setup

Setting up Softphone.Pro with your SIP credentials

Step 1 - Download and install Softphone.Pro from this link. If you don't have a license yet you can try it for 14 days.


Step 2 - Start Softphone.Pro, click on Outbound Account, then click on the + Add Account option.

Click to enlarge


Step 3 - Make sure you are on the SIP Account section and set up the new account using the following configuration:


  • Account name: Any name of your choice. For example, it can be just "VoIP.ms", or "My VoIP.ms Account".
  • SIP server: Any of the multiple servers available with VoIP.ms (E.g. houston1.voip.ms). You can check the list here. We recommend using one close to your location.
  • Login: Your Main account or sub account username (six digit number) E.g. 123456 / 123456_XXXX (the underscore has to be used for sub-accounts)
  • Password: The password you set for the account / sub account.
  • Display name: You can set here your name or your company name to be passed along with the Caller ID number (Please check below important information about the Display Name).
  • Authorization name: This can be the same set as your Login or you can leave it blank.
  • Domain: The same server set as SIP Server.
  • SIP Proxy: The same server set as SIP Server.
Click to enlarge
*Note 1: New accounts have received these main SIP/IAX credentials by e-mail when the account was created. By default, your 
main SIP/IAX password is the same you use to log into your customer portal, however, for old accounts they could be 
different if the portal password has been changed in the past. If you're not sure about your Main SIP/IAX password, 
update it from your customer portal at Main Menu>> Account Settings>> Security tab>> Main SIP/IAX password.

Note 2: Bear in mind to use the same VoIP server your VoIP number is using. You can check what VoIP server 
your VoIP number is using, from your VoIP.ms customer portal at DID Numbers>> Manage DIDs, under POP column.  
You can choose any server you want, as long as the one in your portal and the one in this field matches, otherwise, 
incoming calls won't ring.


Step 4 - At this point your VoIP.ms account should be marked with a Green dot next to its name. This means your Softphone.Pro is ready to start placing calls. In case of failure, your account will be marked on Red and will display an error.


Click to enlarge


Finally, you can check if your account is registered from your customer portal, at the main page. If your account is now registered and you have set your caller ID number for outgoing calls, you will be able to start placing outgoing calls.


Click to enlarge 

Note 3: Bear in mind to set the Caller ID Number for your outgoing calls from your customer portal. If you're using the 
main account at Main Menu>> Account Settings>> General tab>> Caller ID Number. If you're using a sub account at 
Sub accounts>> Manage Sub Accounts>> Edit Sub-account (orange icon with a pen)>> Caller ID Number.

IMPORTANT for Name/Display Name field (Outbound callerID Name):
  - We suggest entering your outbound Caller ID Name in capital letters. This will appear more clearly/visible on some devices.
  - You must NOT use any special characters, they will not be displayed. 
  - Enter a max of 15 characters. Some of regular Canadian providers will not show more than 15 characters max. We suggest shrinking or adapt your caller ID. 
  - Spaces are allowed in a caller id name.

Advanced setup and features

Audio codecs

In order to use only supported codecs by VoIP.ms please go to Settings (headset icon on the top left corner) >> SIP Settings and scroll down to the section Audio Codecs. You can hover over any codec and move it to the other column or change the order by using the gray arrow buttons. We suggest keeping audio codecs G722, G711 u-law, and G729 in Selected Codecs column and in this order. 

Note 4: VoIP.ms uses G711 by default so, to use G722 or G729 as the primary codec, please disable G711u from the customer portal at 
Main Menu >> Account Settings >> Advanced tab. 
If you are using a Sub-Account, you have to do it from Sub Accounts >> Manage Sub Accounts >> Edit (the pencil icon) and then click on 
"Advanced options - Click here to display".
Click to enlarge


Call Encryption TLS/SRTP

If you decide to use SIP TLS - call encryption along with Softphone.Pro please follow these steps:

1. Make sure your Main account or sub-account has "Encrypted SIP Traffic" enabled. 

Bear in mind, if this setting is enabled and your device sends UDP/TCP or RTP you will be rejected 
with error code 488.

Enable this setting for the Main Account at Main Menu>> Account settings>> Advanced tab.

Click to enlarge


For a sub-account enable it at Sub accounts>> Manage sub-accounts by clicking on the orange icon with a pen and finally click at "Advanced Options (Click here to display)".

Click to enlarge


2. Now that your account/sub-account has this setting enabled, your Softphone.Pro only needs to send TLS and SRTP.

To enable TLS, go to Settings>> SIP Accounts>> Your Account and change the following options there:

  • Media encryption: Mandatory.
  • Transport: TLS. 
Note 5: When using TLS is very important to specify the number of the server, in case the server's name doesn't have the number "1" included, you need to add it. 
Adding any of the SIP ports 5061/5081/42873 at the end of the SIP Server might be required too (E.g. houston1.voip.ms:5061).
Click to enlarge

You can check if Softphone.Pro is fully registered and using SIP-TLS protocol from your customer portal at Home page, Main menu>> Portal Home for each account/sub account registered or at Sub Accounts>> Manage Sub accounts tab to see all of your Sub Accounts registration status.

A green padlock Green padlock.png will appears on the right of "Registered" in green. If you don’t see the padlock, you need to revalidate some configuration.

Click to enlarge
Click to enlarge

SMS Configuration

Softphone.pro SMS settings

Softphone.pro introduced SMS messaging in their 5.3 version* and this can be configured with your VoIP.ms DIDs for outbound texting.

In Softphone.pro go to "Settings" and click on the "Messaging" section.

There, check the option Enable messaging and texting (SMS).

Also, set Messaging communication protocol to SIP MESSAGE.

Click to enlarge
 *IMPORTANT: Make sure you have installed the 5.3 version or newer to be able to use SMS with Softphone.pro.

 *IMPORTANT: Currently is only possible outbound messaging with Softphone.pro. 
 Inbound is yet to be released but you can use the alternatives offered by VoIP.ms to get your inbound messages. 
 Check the VoIP.ms SMS wiki article for more information.

 *IMPORTANT: Please note MMS is not supported via SIP.

VoIP.ms SMS configuration

To make use of the SMS service of VoIP.ms in Softphone.pro you need to make sure the following options are properly set up:

  • SMS is enabled: From the settings of your DID make sure the SMS service is active. This can be done from DID numbers >> Manage DIDs >> Edit (the pencil icon). You will find the SMS settings at the end of this page.
  • SMS SIP Account is enabled: Still from the DID settings you need to enable the option "Link the SMS received to this DID to a SIP Account" and select the SIP Account you used to register Softphone.pro.
  • The Caller ID number is a DID with SMS enabled: In the settings of the SIP account (Main or Sub), make sure the Caller ID number set is the DID you enabled SMS for. The CallerID Number option is available for the Main Account at Main Menu >> Account Settings >> General. For a Sub-Account go to Sub Accounts >> Manage Sub Accounts >> Edit (the pencil icon). 
 IMPORTANT: To see more details about the SMS configuration for SIP Messaging please refer to this Wiki article.

Guide Links

Softphone.Pro Help: Knowledge Base

Softphone.Pro Contact: Contact Us

Softphone.Pro SMS guide: Messaging in Softphone.Pro

Retrieved from "https://wiki.voip.ms/article/Softphone.Pro"
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