Yealink Management Cloud Service (YMCS)

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Latest revision as of 01:13, 6 June 2023

Yealink provides the Yealink Management Cloud Service (YMCS) to simplify the process of managing Yealink video and voice communication endpoint devices.

YMCS delivers a host of capabilities and integrated functionality to enhance the user experience and to increase user adoption rates while consolidating customers under a cloud management platform.

Login into your YMCS

To log in, go to YMCS Login

There, enter the username and password provided by Yealink to access the platform.

Once you're logged you'll get access to the dashboard and to all the options available to configure your cloud based platform.

Creating a Site

One of the first things you need to do when configuring the YMCS is set up the site according to the organizational structure of your company.

For this, head to Site Management - Add Site.

There you only need to assign a name, a parent site (if there's one) and a description for your own use. Click on Ok when done.

  Optionally, you can add the IP address of the site.

Adding Accounts

The next step is adding the SIP accounts that will be used to link your devices with VoIP.ms. Make sure to have created the sub-accounts from your VoIP.ms customer portal at Sub Accounts>>Manage Sub Accounts.

To set up the account in the YMCS, go to Account Management, click on + Add Account and select Add SIP Account. Then, set this up as follows:

1. Site: Select the site where the account belongs
2. Register Name: This will be the sub-account username (E.g. 100000_SubAccount)
3. Username: Same as the Register Name
4. Password: The password of the sub-account you are adding
5. Label: Any label you would like to assign to this account
6. Display Name: Enter the name that you want to display on the outbound calls made from this account

 * IMPORTANT:
  - We suggest entering your outbound Caller ID Name must be in CAPITAL LETTERS. This will appears more clearly/visible on some devices.
  - You must NOT use any special characters, they will not be displayed. 
  - Use Max 15 characters, spaces included. Regular Canadian providers will not display more than 15 characters. We suggest shrinking or adapting your caller ID. 
  - Spaces are allowed in a caller id name.

Adding SIP Devices

After the SIP devices are connected to YMCS for enterprise, you need to add the devices to the platform, and then you can do the configuration or other operations.

To add a device, in the platform go to Device Management, click on Phone Device and then on Add Device. You will need the following information to add it:

1. Device name: Assign a name to the device
2. Site: Select the site the device belongs to
3. Model: Search the model of the device you're adding and select it from the list
4. MAC: Enter the MAC address. You can see it in the label on the back of the device
5. Machine ID: Enter the Machine ID. You can see it in the label on the back of the device
6. Bind Account: Add to the device the SIP Accounts that will be used on it

Device Configuration

To ensure your phones have the proper configuration to work with VoIP.ms you must create templates for the models of the devices that will be part of your sites from the section Device Configuration>>Site Configuration. From there, add a template to define the settings your devices will use.

Codecs

For better Audio Quality we recommend using the codec G.722. This should be enabled from your customer portal too, in the Sub Account settings.

Register

To keep the registration on your devices alive, is recommended to set a Server Expiration time to 120 seconds and enable NAT.

Guide Links

How to use YMCS (Detailed guide): Yealink Knowledgebase

YMCS Quick Start guide : Quick start

YMCS Administrator guide : Admin guide

Help center: Yealink Help Center