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Revision as of 23:00, 9 December 2020

Call Parking

This feature allows you to send an "active" call into a series of "parking lots" where the calls can be maintained during a certain interval of time. This way, the call that was sent to the parking lot can be picked up by the same or any other extension.

Setting up "call parking" from your customer portal

Step 1. You need to create the "parking lot" from your customer portal. Go to DID Numbers>> Call Parking, click at "Add a call parking lot" in there fill the following:

*Name: The name of your call parking lot.
*Language: The language of your call parking lot.
*Music on hold: The music your callers will hear whilst they are on hold.
*Timeout: The maximum time a caller can be on hold.
*Announce destination: The extension that will be called by our system, with the "parking lot number" to recover the call.
*Failover Destination: The destination where a "timed out" call will be sent.

Step 2. Go to Subaccounts>> Manage subaccounts, click on the orange icon with a pen and look for Parking Lot and choose the parking lot you have created in step 1.

Do the same for all your extension that will have the "call parking feature" active.

Using the call parking feature

Once you have enabled this feature from your customer portal and for your subaccounts, you can easily send a call to the parking lot and recover it by following these steps:

Sending an active call to the parking lot

1. Whilst you are on an active call, just dial from your device *6 and hit the flash key on your phone. The call will be placed in the first position (or any subsequent position) of the parking lot.
2. The extension defined for "Announce destination" (when you created the parking lot from your portal), will be called with the slot number on where the call was placed.
3. The extension that sent the call to the parking lot will become free and can pass the parking slot number to the person or extension that will recover the call. The call can also be recovered by the same extension that put the call into the parking lot.

2. From DID Numbers>> Custom Music on Hold section

From there, you can convert any recording file into a MOH-file by clicking on "Add a custom Music on Hold" button.

From the pop-up window, fill the Description which is the name of the MOH-file and drag and drop the recordings from the left column (Available Recordings) to the right column (Selected Recordings).

The MOH-file is by default set to "High volume" if you want to decrease the volume you can activate the switch button "Quite volume". Click at Save button.

Using Your MOH-file With a Feature

Now your MOH-file is ready to be used along with one of the following features:

• "Music on hold" for a subaccount or the main account

Available under Subaccounts>> Manage Sub accounts, clicking on the icon with a pen to modify your sub account and look for "Music on Hold" setting.

• "Music on hold" for a calling queue

This is available under DID Numbers>> Calling queues, click on the icon with a pen to modify your current calling queue or while creating a new one and look for "Music on Hold" setting.

• "Music the caller will hear while the call is answered", your MOH-file will be available for a Ring group or Call hunting

For a Ring group, it is available at DID Numbers>> Ring groups, click on the icon with a pen to modify your current ring group or while creating a new one and look for the setting "Music the caller will hear while the call is answered"

For a Call hunting, it is available at DID Numbers>> Call hunting, click on the icon with a pen to modify your current call hunting or while creating a new one and look for the setting "Music the caller will hear, while is answered:"

For audio conferencing, Go to DID Numbers >> Audio conferencing, click on the icon with a pen to modify your current conference or create a new one. Go to the "participants and Conference settings" tab, then create or edit the profile of your choice. In the advanced options, choose your file in the "MoH when empty" section. When the profile is activated, and there are no participants in the conference, your music on hold will play.