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Revision as of 19:22, 6 August 2020

Custom music on hold

This feature allows you to upload and use your own music audio files to play them while the customer is put "on hold" or during the "ring time" when you receive an incoming call.

Your audio files need to be converted to standard definition WAV (8Khz, Mono, 16-Bit PCM) format so you can upload them. Since most of the audio music files use the common MP3 format you need to use an external tool to convert them into this format, you click here to try one free tool.

Once you have the your audio files in WAV (8Khz, Mono, 16-Bit PCM) format stored in your PC, you can follow these steps to upload your files and convert them into MOH (Music On Hold) files

Upload your custom music files

Go to DID Numbers>> Recordings section and click at "Upload new recording" button. From the pop-up window, you only need to fill

• Name: Assign a name for your recording
• File: Click on "Choose file" button to look for the audio files stored on your PC.
• Upload: Click on "Upload file" button to upload your audio file.

Converting recordings into MOH-Files

On this step, we convert the Recording file we just uploaded into a MOH-File. We can do this from 2 different sections.

1. From DID Numbers>> Recordings section

Once you upload your recording you can click on the headphones icon to easily convert this recording into a MOH-File you only need to assign a name for the MOH-File and click "Save"

2. From DID Numbers>> Custom Music on Hold section

In this section, you can convert any recording file into a MOH-file by clicking on "Add a custom Music on Hold" button.

From the pop-up window, fill the Description which is the name of the MOH-file and drag and drop the recordings from the left column (Available Recordings) to the right column (Selected Recordings). The MOH-file is by default set to "High volume" if you want to decrease the volume you can activate the switch button "Quite volume". Click at Save button.

Using your MOH-file with a feature

Now your MOH-file is ready to be used along with one of the following features:

• "Music on hold" for a subaccount or the main account

Available at Subaccounts>> Manage Subaccounts, click on the orange icon with a pen and look for "Music on Hold" setting.

• "Music on hold" for a calling queue

Available at DID Numbers>> Calling queues, click on the orange icon with a pen and loof for "Music on Hold" setting.

• "Music the caller will hear while the call is answered", your MOH-file will be available for a Ring group or Call hunting

For a Ring group is available at DID Numbers>> Ring groups, click on the orange icon with a pen and look for the setting "Music the caller will hear while the call is answered"

For a Call hunting is available at DID Numbers>> Call hunting, click on the orange icon with a pen and look for the setting "Music the caller will hear, while is answered:"