Grandstream WP810, WP820, WP822 and WP825

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[[File:Grandstream WP810.png|thumb|right|upright=0.5|Grandstream WP810]] The '''Grandstream WP810, WP820, WP822 and WP825''' are two-line cordless [[IP Phone]]s which, instead of communicating through a compatible DECT cordless base, operate in a self-contained manner by connecting to wi-fi directly. The handset is able to register directly with any of the VOiP.ms servers. == Configuration == The package includes a handset and a charger; no other components are needed. The handsets are similar in look-and-feel to the cordless [[Grandstream DP750/DP720|Grandstream DP720]] series, except for the absence of the cordless base station. # Insert the supplied lithium-ion battery and place the handset in the charger. # Once the handset is recharged, connect it to your local wi-fi by pressing [menu] (the centre button) → [settings] (the gear icon) → "Network" → "Wi-Fi Networks". # The handset will show a list of available wi-fi networks. Select one, then select "Password" and enter your local wi-fi password. # Press [Connect]; the display should show "Wi-Fi Networks" with the list of network names and "Connected" for the selected network. # Return to the main menu. Select [status] (the ''i'' icon) then "Network Status". The handset will display IPv4 info, which includes the IPv4 address.[[File:Grandstream WP810 Account 1 General Settings.png|border|right|800px|Account 1 - General Settings]] # Open a web browser to the displayed address, which will look like <nowiki>https://192.168.1.123</nowiki> (or whatever address your network dynamically assigns). If using HTTPS the browser will display a warning that the device is using an "unsigned certificate"; select "proceed anyway" to go to the login screen. # On the current version of this product, the "admin" password is hidden in the lower-left corner of the model/serial number sticker inside the handset's battery compartment. It's under the battery. (Older versions had username "admin" and password "admin" as the default - which the user is prompted to immediately change.) Look for "P/W" followed by s0m3g1bb3r1sh as the random password. # Put the battery back in the handset and the handset back on the charger. Try a web login using username "admin" and the password from the sticker in the battery compartment. # A configuration menu should appear. Navigate to "Accounts" → "Account 1" → "General Settings". #* Account Active: '''Yes''' #* Account Name: Create a name to identify this line. This name (up to eight characters) will appear on the handset screen when selecting a line appearance to make a call. #* SIP Server: One of VoIP.ms multiple [[Choosing Server|servers]]. For inbound calls to work the server chosen must match the one used by your DID Number. For example: '''toronto1.voip.ms''' if your numbers are assigned to that server. #* SIP User ID: (your user number, plus the subaccount if applicable.) For example: 123456_1 is voip.ms user #123456 subaccount #1 #* Authenticate Password: (the password for your voip.ms account or subaccount) #* Name: Display name for outbound caller ID (15 characters or less) #* Voice Mail Access Number: '''*97''' #* Account Display: '''User Name''' #* "Authenticate ID", "Secondary SIP Server", "Outbound Proxy", "Backup Outbound Proxy" may be left blank # Click on the [Save and Apply] button (for the WP820, click [Save] then click [Apply]). The handset should now be registered directly to the selected VoIP.ms server. # Verify that the registration is successful by returning to "Status" → "Account Status" on the web interface, or by checking the main account or subaccount registration status on the "Customer Portal: Home Portal" of your VoIP.ms account. # Go to "Accounts" → "Account 1" → "SIP Settings" and set the "Basic Settings" and "Audio Settings" as described for the [[Grandstream DP750/DP720]] or other similar Grandstream [[IP Phones]]. Verify that "Accounts" → "Account 1" → "SIP Settings" → "Basic Settings" has "Register Expiration" set to a small value (such as "3" for three minutes) as the default (one hour) may not be often enough to keep you connected if you're behind a NAT. # If the time display on the handset is incorrrect, go to "Settings" → "Preferences" → "Date and time" on the WP810 (or "System settings" → "Time and language" → "Time zone" on the WP820) to manually select an appropriate time zone. # If you have a second account or [[Sub Accounts|subaccount]] with VoIP.ms or another provider, setup "Account 2" in the same manner as above. # Try a test call (for example '''4443''' and hit the [green] button connects to the VoIP.ms echo test). The handset should be ready for use. == Notes == # The [flash] button is not supported by Grandstream's cordless handsets. (It is supported by their analog telephone adapter line.) This may result in inability to access certain of the VoIP.ms [[features]], such as [[Call Parking|call parking]]. # Grandstream's firmware update server ("Maintenance" → "Upgrade" → "Firmware server path" on the WP820) appears as "fm.grandstream.com/gs" on some older versions of the code. This needs to be "firmware.grandstream.com" or the handset will not be able to upgrade from network. # The default configuration on these handsets is vulnerable to [[Sip Scanner Ghost Calls]], even if you are behind a uPnP router. To fix this issue (based on the WP820 settings), go to each account (1 and 2) and for each, change "Account #n" &rarr; "SIP settings" &rarr; "Local SIP Port" to be "0" (use random port) instead of "5060" or other well-known values. [Save] this and [Apply]. Then go to each account (1 and 2) and check the checkbox for "Account #n" &rarr; "Advanced settings" &rarr; "Only Accept SIP Requests from Known Servers". Again, [Save] and [Apply]. == Dial plan == The dial plan structure is described on pages 49-51 of the [https://www.grandstream.com/hubfs/Product_Documentation/wp820_administration_guide.pdf WP820 admin guide]. The corresponding page on the WP820 web interface is "Accounts" → [Account 1] → "Call settings" → "Dial plan". (The WP810's documentation lists "dial plan" as an available feature but does not explain how to configure it.) While the normal operation of the WP810/WP820 series is to wait for the user to dial the entire number, then press the [green] button, it is possible to create dial plans which wait for specific fixed-length patterns (such as ''1[2-9]xx[2-9]xxxxxx'' for an eleven-digit North American +1-NXX-NXXXXXX format number) and send the call as soon as that number of digits is provided. This bypasses both the wait for the [green] button (or "call" soft key) to be pressed and (where applicable) any prompt for "audio call" vs. "video call". For instance, ''1[2-9]xx[2-9]xxxxxx'' would send a North American domestic call out as soon as 1 plus ten digits have been dialled. {| style="font-size:0.92rem;" ! scope="row" style="font-family: monospace; padding: 0.2em 1em; text-align: center;" | +,1,2,3,4,5,6,7,8,9,0,<br />*,#,A,a,B,b,C,c,D,d | Individual digit, to be passed through verbatim |- ! scope="row" style="font-family: monospace; padding: 0.2em 1em; text-align: center;" | x | Matches any digit from 0-9 |- ! scope="row" style="font-family: monospace; padding: 0.2em 1em; text-align: center;" | xx+ | At least 2-digit number |- ! scope="row" style="font-family: monospace; padding: 0.2em 1em; text-align: center;" | xx | Exactly 2-digit number |- ! scope="row" style="font-family: monospace; padding: 0.2em 1em; text-align: center;" | xx? | 1 or 2-digit numbers from 0-9 |- ! scope="row" style="font-family: monospace; padding: 0.2em 1em; text-align: center;" | ^ | Exclude |- ! scope="row" style="font-family: monospace; padding: 0.2em 1em; text-align: center;" | . | Wildcard, matches one or more characters |- ! scope="row" style="font-family: monospace; padding: 0.2em 1em; text-align: center;" | [3-5] | Any digit of 3, 4, or 5. |- ! scope="row" style="font-family: monospace; padding: 0.2em 1em; text-align: center;" | [147] | Any digit 1, 4, or 7 |- ! scope="row" style="font-family: monospace; padding: 0.2em 1em; text-align: center;" | <2=011> | Replace digit 2 with 011 when dialing |- ! scope="row" style="font-family: monospace; padding: 0.2em 1em; text-align: center;" | <=1> | Add a 1 to dialed number |- ! scope="row" style="font-family: monospace; padding: 0.2em 1em; text-align: center;" | <1=> | Remove 1 from the number dialed |- ! scope="row" style="font-family: monospace; padding: 0.2em 1em; text-align: center;" | &#124; | Logical "or" operator; most dial plans will consist of { followed by multiple rules separated by the | pipe character; the last character in the dial plan will be } |- ! scope="row" style="font-family: monospace; padding: 0.2em 1em; text-align: center;" | \+ | + sign |- ! scope="row" style="font-family: monospace; padding: 0.2em 1em; text-align: center;" | T | Flag - when adding a “T” at the end of a dial plan rule, the phone *should* wait for 3 seconds before calling out. In theory, this should allow for rules like '' <=1>[2-9]xx[2-9]xxxxxx | <=1555>[2-9]xxxxxxT '' which signal that a ten-digit North American number should go out immediately (just adding the leading +1) but a seven-digit local call should wait in case the user attempts to enter more digits. A user's call to 234-5678 will wait before being redirected to 1-555-234-5678 (you may want to replace 555 with the original area code for your region) while a user's call to 555-234-5678 will be sent to 1-555-234-5678 immediately. In practice, the WP820 appears not to send calls with the 'T' flag until the user presses the [green] button - a behaviour which contradicts the three-second delay then send which is described in the manual. |} The factory default Grandstream dial plan appears to be <code style="font-size: 0.92rem;">{ x+ | \+x+ | *x+ | *xx*x+ | x+*x+*x+*x+ | x+*x+*x+*x+#x+ }</code> This plan will wait until the user dials the entire number and presses the [green] button; no translations or modifications are made to the dialled numbers. == See also == * The [[Grandstream HandyTone 502 - HT502#Dial plans|Grandstream 502]] guide page has additional information on user-configured dial plans which is applicable to multiple Grandstream device models. * The [[Grandstream DP750/DP720]] is also similar in configuration to this series, except for the use of one DP750 cordless base for multiple handsets. == External links == The manufacturer's guides and manuals are available directly from Grandstream: * [https://www.grandstream.com/hubfs/Product_Documentation/wp810_user_guide.pdf WP810 User Manual] (PDF) * [https://www.grandstream.com/hubfs/Product_Documentation/wp810_administration_guide.pdf WP810 Admin Manual] (PDF) * [https://www.grandstream.com/hubfs/Product_Documentation/wp820_user_guide.pdf WP820 User Manual] (PDF) * [https://www.grandstream.com/hubfs/Product_Documentation/wp820_administration_guide.pdf WP820 Admin Manual] (PDF) [[Category:Grandstream]] [[Category: SIP phones]]

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