VoIP.ms PBX

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{| cellspacing="0" style="width: 100%; background: linear-gradient(135deg, #f8fafc 0%, #f1f5f9 100%); border: 1px solid #e2e8f0; border-radius: 8px; padding: 35px; margin-bottom: 25px; box-shadow: 0 1px 3px rgba(0,0,0,0.05);" |- | style="text-align: center;" | <div style="font-size: 2.8em; font-weight: 200; color: #1e293b; margin-bottom: 15px; letter-spacing: -2px;">VoIP.ms PBX</div> <div style="font-size: 1rem; color: #64748b; margin-bottom: 10px;"> Hosted cloud PBX, built into the VoIP.ms portal. </div> |} {| cellspacing="0" style="width: 100%; background: linear-gradient(135deg, #fef2f2 0%, #fee2e2 100%); border: 1px solid #fca5a5; border-radius: 8px; padding: 25px; margin: 25px 0; box-shadow: 0 2px 10px rgba(248, 113, 113, 0.1);" |- | style="text-align: left;" | <div style="font-size: 1.1em; font-weight: 500; color: #b91c1c; margin-bottom: 15px;">What is VoIP.ms PBX?</div> VoIP.ms includes PBX features directly in the customer portal at no additional cost. Incoming calls arrive on a DID, pass through your configured routing — an IVR, ring group, queue, time condition, or voicemail — and reach the right device or destination. No server to manage, no software to install. Prefer to run your own PBX software? See [[PBXs]] for third-party options including Asterisk, FreePBX, and 3CX. '''Learn More:''' [https://wiki.voip.ms/article/Back_to_Basics_%E2%80%93_What_is_a_PBX%3F Back to Basics — What is a PBX?] |} __TOC__ = Call Routing = {| cellspacing="0" style="width: 100%; background: white; border: 1px solid #e2e8f0; border-radius: 12px; padding: 25px; margin: 20px 0; box-shadow: 0 2px 10px rgba(0,0,0,0.06);" |- | style="vertical-align: top;" | * [[Digital_Receptionist_(IVR)|'''IVR (Digital Receptionist)''']] — Play a menu and route callers to the right destination based on their input. * [[Ring_Groups|'''Ring Groups''']] — Ring multiple devices simultaneously or in sequence. * [[Calling_Queues|'''Call Queues''']] — Queue incoming calls and distribute them to available agents. * [[Time_Conditions|'''Time Conditions''']] — Route calls differently based on time of day, day of week, or defined holidays. * [[Call_Forwarding|'''Call Forwarding''']] — Forward a DID to an external number or SIP address. * [[Callback|'''Callback''']] — Let callers trigger an outbound call back to themselves through VoIP.ms. * [[DISA|'''DISA''']] — PIN-protected inbound dial tone for authorized outbound dialing through your account. |} = Extensions = {| cellspacing="0" style="width: 100%; background: white; border: 1px solid #e2e8f0; border-radius: 12px; padding: 25px; margin: 20px 0; box-shadow: 0 2px 10px rgba(0,0,0,0.06);" |- | style="vertical-align: top;" | * [[Sub_Accounts|'''Subaccounts''']] — Each subaccount is a set of device credentials. Assign an internal extension number to allow devices on the same server to call each other directly. * [[SIP_URI|'''SIP URI''']] — Route calls to or from any SIP address without using a traditional phone number. * [[Choosing_Server|'''Server Selection''']] — Devices on the same server can reach each other via internal extension. Use the server closest to your location. |} = Voicemail & Messaging = {| cellspacing="0" style="width: 100%; background: white; border: 1px solid #e2e8f0; border-radius: 12px; padding: 25px; margin: 20px 0; box-shadow: 0 2px 10px rgba(0,0,0,0.06);" |- | style="vertical-align: top;" | * [[Voicemail|'''Voicemail''']] — Hosted voicemail with voicemail-to-email delivery and optional transcription. * [[SMS|'''SMS / Text Messaging''']] — Send and receive SMS on eligible DIDs via the portal or API. * [[Recordings|'''Announcements''']] — Play a pre-recorded message to callers, then optionally disconnect. |} = Call Management = {| cellspacing="0" style="width: 100%; background: white; border: 1px solid #e2e8f0; border-radius: 12px; padding: 25px; margin: 20px 0; box-shadow: 0 2px 10px rgba(0,0,0,0.06);" |- | style="vertical-align: top;" | * [[Call_Recording|'''Call Recording''']] — Record inbound and/or outbound calls. Recordings are stored in the portal and can be downloaded or emailed. * [[Call_Detail_Records|'''Call Detail Records (CDR)''']] — Full call log with filters for date, disposition, type, account, and billing. * [[Music_on_Hold|'''Music on Hold''']] — Upload custom audio for callers on hold or waiting in a queue. * [[Call Parking|'''Call Parking''']] — Park a call and pick it up from another extension. * [[CallerID|'''Caller ID''']] — Configure the outbound number shown when extensions place calls. * [[CNAM|'''CNAM''']] — Display a name alongside your number on outbound calls. * [[E911|'''E911''']] — Register a physical address for enhanced 911 service on your DIDs. |} = Deployments = {| cellspacing="0" style="width: 100%; background: white; border: 1px solid #e2e8f0; border-radius: 12px; padding: 25px; margin: 20px 0; box-shadow: 0 2px 10px rgba(0,0,0,0.06);" |- | style="vertical-align: top;" | VoIP.ms supports deployments across multiple sites, offices, or tenants. Each location or client can have its own DIDs, subaccounts, IVRs, voicemail boxes, and call routing — all under a single VoIP.ms account. * [[Multi-Tenant|'''Multi-Tenant Configuration''']] — Set up isolated routing, extensions, and voicemail for separate locations or clients within one account. * [[Reseller_Detailed_Guide|'''Reseller Program''']] — Sub-reseller accounts, per-client billing, and white-label options for MSPs and service providers. * [[API|'''VoIP.ms API''']] — Automate provisioning, DID management, and call routing programmatically via the REST API. |} = Security = {| cellspacing="0" style="width: 100%; background: white; border: 1px solid #e2e8f0; border-radius: 12px; padding: 25px; margin: 20px 0; box-shadow: 0 2px 10px rgba(0,0,0,0.06);" |- | style="vertical-align: top;" | * [[Account_Settings|'''Account Restrictions''']] — Set call duration limits and spending caps, and control international calling access. * [[IP_Restriction|'''IP Restriction''']] — Lock subaccounts to specific IP addresses to prevent unauthorized registration. * [[Caller ID|'''Caller ID Validation''']] — VoIP.ms enforces NANPA/E.164 standards. Calls with invalid caller IDs are rejected. * [[PBX_Security|'''PBX Security Tips''']] — Recommended practices for securing your account and connected systems. * [[Two_Factor_Authentication|'''Two-Factor Authentication (2FA)''']] — Enable 2FA on your portal login. |} [[Category:PBXes]]

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