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Short Message Service (SMS). This feature will allow you to send and receive messages with your DID Number (US and Canada DID Numbers Only). Currently it is in beta and will remain free until further notice.

Please note that this feature is for regular customer usage. No automation, telemarketing, bulk sending or receiving will be allowed.


Important information to know about the SMS Service

If you have further questions don't hesitate to contact the Support Staff on the Live Chat or Ticket System.

Identifying a SMS DID Number

The first thing you need to know is that this feature is only available for local US and Canadian numbers at the moment. You will note that some numbers will have a little icon of a phone device, this indicates that the number supports SMS. Please note that not all locations support SMS at this time.

You can start ordering a DID Number from your portal >> DID Numbers >> Order DID >> Local Numbers >> (US or Canada) Numbers and you will be able to purchase your desired number, just make sure it supports the SMS feature.

SMS 1.png

Configuring the SMS service

Once purchased the SMS Service needs to be activated on the DID settings, from your portal >> DID Numbers >> Manage DID >> Edit Selection >> SMS.

On that section you can activate and configure some forward options for the SMS service.


The first action to take is to mark the Short Message Service (SMS) service, by enabling this field the SMS Service will be active and free until further notice.

 To reply the SMS Message via your email it is important to click on Reply and DON'T change or modify the destination mail "TO"  
 ( the subject E.G [#USXXX] Message sent to 5555555555.
 The CallerID sent to the Call Forwarded Cell Phone will be your DID Number that received the SMS Message.
 {ID} The ID of the SMS message.
 {TIMESTAMP} The date and time the message was received.
 {FROM} The phone number that sent you the message
 {TO} The DID Number that received the message
 {MESSAGE} The content of the message
 Example: http: //{TO}&from={FROM}&message={MESSAGE}&id={ID}&date={TIMESTAMP}

Once you configure the desired option, click on Apply Changes.

Send and Receive Messages

SMS Message Center

To start using the service you will need to use the SMS Message Center, from your portal >> DID Numbers >> SMS Message Center.

For Mobile Devices please use as a complete all in one solution.

From the SMS Message Center you can check your SMS History, send and receive SMS messages.


Create a New SMS Message


You can create a new SMS Message we will explain you all the parameters you can find on this section:

Then click on 'Send Message' to send the SMS.

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