Porting a Number

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Port a number

Porting a number is the process of transfer a number from one provider to another. If you are a VoIP.ms customer and have an existing number with a different provider you can optionally bring it (port it in) to VoIP.ms network. Toll free numbers, local USA/Canada and even International numbers can be ported to VoIP.ms.

Our LNP (Local Number Portability) Department handles the porting process and guides the customer through it. They are also in charge of updating the customer via email with any relevant information about the port every time there is a change of the port request status. (Such as when the information has been submitted to the carrier, when a porting date -known as FOC- has been received, when the port has completed, etc)

Numbers portable

Up until today, we can port numbers to our network, from the following countries:

Important: Numbers from these countries can be ported to our network if they belong to a city from where we offer DID numbers,
you can verify this information from your portal, under DID Numbers section, you will find a link to order DID's.
If you wish to verify the portability of an International number please contact our Support staff and provide the Country code,
Area code and phone number, it is important to also mention if the number is a National, Geographical or Toll-Free number.

For more information about prices you can contact VoIP.ms staff, since the rate can vary depending on the country your number belongs to.

Check Availability

Not all numbers from a specific country can be ported in. The most important factor to find out if a number is portable or not is the number´s city (also called ratecenter). In your customer portal, refer to DID Numbers section, you will find a link for DID Portability. In this link you can verify if your number is portable to our network, just click on the link that says "Check availability".

LNP000.png

Important: For Canadian Numbers there is a one time fee of $10 USD per number in order to port to our network, the process can 
take from 1-4 weeks, for US Numbers is Free (For limited time) and it takes from 2-4 weeks for Toll Free Canadian Carrier
the fee is $10 per number, Free for American Carrier (For limited time) and it takes from 2-4 weeks.

Start Procedure

Once you have verified your number can be ported, on the same link (DID Portability) click on "Start procedure" you will be presented with a process of 6 steps to initiate the port of your number.

Steps.jpg

Important: Make sure you have a scan of your latest invoice/statement in PDF, MS Word or as an Image file, SIGNED on a blank part.
Do not sign it over any lines or graphics.

After following all the steps in the process and confirmed your order, you will receive an email notification from our LNP Department, that will guide you during the entire process and provide all the necessary updates. If any additional information is required they will contact you, so you can be informed all the time.

Here you can find a detailed explanation of each step you have to follow in order to start a port request:

Port Rejection

If there is a problem with your porting process, the LNP department will notify you via email on the following steps to take to address this problem. You can read more about port rejections and the most common reasons here, Port Rejection.


Important Notes to Remember

Some important requirements you need to know before starting a port request:

Canadian and USA numbers are activated on per minute plan once ported. If you would rather have it activated on flat rate, please mention it in the Notes/Comments field, on the step 5 of the port request.

What about Porting Out?

Canadian local and Toll Free port out numbers are authorized as long as the information matches with what is on your Contact Information section and you have positive balance. Please avoid deleting the number since in most cases the number is not ported yet and if you delete it, you may lose it; after the number is ported out from us, our LNP Staff will email you about it and will also delete the number from your account.

For US port outs, since we are not a CLEC, we are not advised when a number is either rejected or ported out. Please open up a ticket to our LNP Department if you get any rejections from the new carrier. Also, make sure you delete the number after it's ported and tested with the new carrier.

Please open up a ticket to our LNP Department if you get a rejection when porting out your number.

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