Voicemail - VoIP.ms Wiki


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VoIP.ms has an Advanced Voicemail feature that is free to use, and you also have the option to forward your messages to your email address as an attachment.

In order to use the Voicemail feature with Voip.ms you will have to create a Voicemail entry and then assign your entry to one of your DIDs or Accounts.

Please note that Voicemail system is not centralized. It is independent and per server. For Example, If your DID is currently on the Los Angeles POP (Server) and you dial *97 while registered on New York, you will not access the same Mailbox. The same issue can occur if you change the POP (server) of your DID to another server.

If you would like to migrate your Voicemail messages and unavailable messages to another server, please send a request to the VoIP.ms technical support team to support@voip.ms including Voicemail number, Current server and the server you would like to transfer your setting to.


Creating a Voicemail mailbox

From the Customer Portal refer to DID Numbers -> Voicemail You will see the following screen.

New voicemail.jpg

You will be prompted with the following information:

Name: This can be used as a note or description to easily identify your mail boxes.

Mailbox ID: This will be used as a unique identifier for your mail box. The minimum is adding one digit to up to five digits, for example you can set 1xxxx-1 or 1xxxx-54321.

Password: The password is used to enter your mail box options such as listen to your messages or record your greeting.

Skip Password Prompt: If set to Yes, when dialing *97 from an account associated to this mailbox, it will skip the password prompt and login directly.

Email: If an email address is entered here, the Mailbox system will send an Email notification every time you receive a new message. For the moment you can only set 1 email address, however you can optionally configure an Email forward between your email accounts as a work around.

Attached message to email: If set to YES, the Mailbox will attached a .WAV file containing the new message every time it sends an Email notification.

Email attachment format: You can select between WAV49, recommended because of its smaller size and easiness to handle; and WAV which is uncompressed, causing a bigger file size.

Delete Messages after Emailed: If set to YES, the Mailbox will delete the new message automatically after sending the Email notification with attachment.

Say Time Envelope: If set to YES, when checking your messages you will hear the date and time when the message was received.

Time Zone: The time envelope will use this time zone to provide the correct date and time of the message's reception.

Say Caller ID: If set to YES, when checking your messages you will hear the Caller ID of the message sender.

Play Instructions Before Beep: If set to YES, the caller will hear instructions on how to leave a message to your Mailbox before the beep sound.

Voicemail Menu Language: This sets the language you and the caller will hear when instructions or menus are played by the voicemail.

Assigning your Voicemail to your DID

After you have created your Voice Mail entry, you can assign it to any of your DIDs from your main portal. Please refer to DID Numbers -> Manage DID -> Edit DID -> Voicemail. Also under the same screen you can set the Ring Time (The maximum amount of time a call to your DID can stay in "Ringing State" before we cancel the call to no answer). Please note that 30s equals to 6 rings.

Assigning your Voicemail to your Account

If you would like to assign a Voicemail entry to your Main Account, please from your main portal refer to Main Menu -> Account Settings -> General -> Voicemail Associated to the Main Account.


If you need to assign a Voicemail to a specific subaccount, you need to go to the Sub Accounts Edit page, following the route, Subaccounts >> Manage Subaccounts >> Edit, from the menu tabs. You will see at the bottom of the page the "Internal Extension Voicemail" option. Here you can set it.


Manage Voicemail


Your mailbox will appear under Manage Voicemail after it is created through your Customer Portal>>DID Numbers>>Voicemail page. In there, you can click the Delete button to delete the Mailbox completely or Delete Msgs to delete all of the messages in the given mailbox.

If you click Edit, a new window will be displayed where you will be able to change the settings in your voicemail. However, please note that you cannot change the Mailbox ID or the default access code.


Voicemail Greeting Customization

If you want to change the default voicemail greeting on your mailbox you will have 2 options.

*Please note that for the Second option your file must be a Windows WAV sound file (extension .wav). The format is PCM 8kHz 16 bits Mono.

Voicemail Access Codes:

You can access your voicemail with any device/system connected directly with your account or subaccount to VoIP.ms using the codes below:

If for any reason you do not have access to our VoIP network, you can check your Voicemail by just dialing your DID. Once the Voicemail system answers your call, press the asterisk key (*). You will be prompted for the Mailbox ID (or hear the mailbox automatically selected, depending on the server you are using) and Password, once logged in to your Voicemail, press 0 (zero) for options. You can also record your greeting from there by selecting option 4 (four). Please be aware this is considered a regular incoming call and will be charged according to your monthly DID plan.

Navigate the Voicemail Menu

Once you access your voicemail you're going to be prompted with the number of new and/or old messages you have in the mailbox. Here's the list of options you have with the voicemail system of VoIP.ms

0 - New Messages
1 - Old Messages
2 - Work
3 - Family
4 - Friends
# - Cancel
1 - Unavailable message
2 - Busy message
3 - Name. 
4 - Temporary message
5 - Change Password
* - Return to the Main Menu
* The Unavailable message (Option 1) and Busy message (Option 2) are not currently working with the voicemail system of VoIP.ms.  
  Use the temporary greeting, which overrides these standard greetings.
* To Delete a Recording you can just record again, a moment of silence, or create a new recording overwriting the old.
* Please note that if you change the password over the phone (Option 5), it will not change at your customer portal>>Voicemail options,
  and you will have to manually change the password there. If you don't don't change it at the customer portal and you modify any other value  
  later, when you apply the changes the old password will be set again to your mailbox, since the modify option apply all the values set at 
  the voicemail options.  

The following options are available when you're listening to your messages.

1 - Send a reply. Currently not available.
2 - Message Envelope. Speak the date and time at which the message was received.
* - Return to the Main menu.
1 - Prepend the message with a recording.
2 - Send the message without a prepending message.
* - Return to the Main Menu

Known Voicemail Issues or Frequent Questions

I Can No Longer Listen to My Voicemail on my Android Phone.

VoIP.ms uses a compressed WAV format for the voicemail messages (WAV49).

This helps server stability and lessen the bandwidth used by VoIP.ms customers to download the file.

Please download another FREE Audio Player like Remote Wave and this will resolve this issue instantly. 
You will be given a choice of what application to use to listen to the file or you can make it your Default Audio Application.
If this doesn't work for you, you can always go back to uncompressed WAV format, on your Manage Mailbox options.

My Voicemail Messages keep stopping at 3 minutes.

The Current Maximum Length, a voicemail message can be, is 3 minutes.

I Keep Receiving Cut Off Voicemails from People

While recording a message the system listens for 5 seconds of silence. If the systems detects no sounds for 5 seconds it will 
Stop the VM Recording and send a person to VM options.

How Can I Delete All Voicemail Messages in My Mailbox.

You can only delete all messages from your Customer Portal>> DID Numbers>> Voicemail page. Please refer to Manage Voicemail.

I have Voicemail Messages but when I login the system tells me I Have No Voicemails

Please check and see if you have recently changed to a different DID POP Server. So if you have changed servers your messages are still on the previous server.
Voicemails are currently stored on the POP Server your DID is assigned to, since VoIP.ms currently does not have a centralized Voicemail server. 
You can request to support@voip.ms for the Voicemails or Voicemail Greeting to be copied to the server you are on now. 
Please provide in your email, what the old server was, which mailbox and the new server you are now on.
Another reason could be that you have selected the option to Delete Voicemail Message once it has been sent to email.
Please see the Creating a Voicemail Mailbox Section to change this option.

My Voicemail Greeting is No Longer Playing

Please check and see if you have recently changed to a different DID POP Server. So if you have changed servers your Greeting is still on the previous server.
Voicemail Greetings are currently stored on the POP Server your DID is assigned to. You can request to support@voip.ms for the Voicemails or Voicemail Greeting
to be copied to the server you are on now. Please provide in your email, what the old server was, which mailbox and the new server you are now on.

I Dial *97 But the System Still Asks for Mailbox Number

In order for *97 to work you have to make sure the device or softphone you are using is connecting to the servers with a SIP account associated with that Mailbox. 
So if you are connecting with your main account or a sub account, please see Assigning Your Voicemail to Your Account. 
If you are connecting with a phone not connected to VoIP.ms service then for security reasons you will have to enter the mailbox number and password.
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