Voicemail - VoIP.ms Wiki


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VoIP.ms has an advanced Voicemail feature that is free to use, and you also have the option to forward your messages to your email address as an attachment.

In order to use the Voicemail feature with Voip.ms you will have to create a Voicemail entry and then assign your entry to one of your DIDs or Accounts.

Please note that Voicemail system is not centralized. It is independent and per server. For Example, If your DID is currently on the Los Angeles POP (Server) and you dial *97 while registered on New York, you will not access the same Mailbox. The same issue can occur if you change the POP (server) of your DID to another server.

If you would like to migrate your Voicemail messages and unavailable messages to another server, please send a request to the VoIP.ms technical support team to support@voip.ms including Voicemail number, Current server and the server you would like to transfer your setting to.

The current voicemail messages limit on a single Mailbox is 100


Creating a Voicemail entry:

From the Customer Portal refer to DID Numbers -> Voicemail You will see the following screen.

Voicemail entry.JPG

You will be prompt with the following information:

Name: This can be use as a note or description to easily identified your mail boxes.

Mailbox ID: This will be used as a unique identifier for your mail box. The minimum is adding one digit to up to five digits, for example you can set 1xxxx-1 or 1xxxx-54321.

Password: The password is used to enter your mail box options such as listen your messages or record your greeting.

Skip Password Prompt: If set to Yes, when dialing *97 from an account associated to this mailbox, it will skip the password prompt and login directly.

Email: If an email address is entered here, the Mailbox system will send an Email notification every time you receive a new message. For the moment you can only set 1 email address, however you can optionally configure an Email forward between your email accounts as a work around.

Attached message to email: If set to YES, the Mailbox will attached a .WAV file containing the new message every time it sends an Email notification.

Delete Messages after Emailed: If set to YES, the Mailbox will delete the new message automatically after sending the Email notification with attachment.

Say Time Envelope: If set to YES, when checking your messages you will hear the date and time when the message was received.

Time Zone: The time envelope will use this time zone to provide the correct date and time of the messages reception.

Say Caller ID: If set to YES, when checking your messages you will hear the Caller ID of the message sender.

Play Instructions Before Beep: If set to YES, the caller will hear instructions on how to leave a message to your Mailbox before the beep sound.

Voicemail Menu Language: This sets the language you and the caller will hear when instructions or menus are played by the voicemail.

Assigning your Voicemail to your DID

After you have created your Voice Mail entry, you can assign it to any of your DIDs from your main portal. Please refer to DID Numbers -> Manage DID -> Edit DID -> Voicemail. Also under the same screen you can set the Dial Time Out (The maximum amount of time a call to your DID can stay in "Ringing State" before we cancel the call to no answer). Please note that 30s equals to 6 rings.

Assigning your Voicemail to your Account

If you would like to assign a Voicemail entry to your Main Account, please from your main portal refer to Main Menu -> Account Settings -> General -> Voicemail Associated to the Main Account.


If you need to assign a Voicemail to a specific subaccount, you need to go to the Sub Accounts Edit page, following the route, Subaccounts >> Manage Subaccounts >> Edit, from the menu tabs. You will see at the bottom of the page the "Internal Extension Voicemail" option. Here you can set it.


Manage Voicemail

Man voicemail.jpg

You can access this screen once you create the voicemail through your Customer Portal>>DID Numbers>>Voicemail page. From here you can change the settings in your voicemail (Modify action), delete the mailbox or delete all the messages in the given mailbox.

Note: However you cannot change the Mailbox ID or the default access code.

Voicemail Access Codes:

You can access your voicemail with any device/system connected directly with your account or subaccount to VoIP.ms using the codes below:

If for any reason you do not have access to our VoIP network, you can check your Voicemail by just dialing your DID. Once the Voicemail system answer your call, press the asterisk key (*). You will be prompt for Mailbox ID and Password, once logged in to your Voicemail, press 0 (zero) for options. You can also record your greeting and temporary greeting from there.

Navigate the Voicemail Menu

Once you access your voicemail you're going to be prompted with the number of new and/or old messages you have in the mailbox. Here's the list of options you have with the voicemail system of VoIP.ms

0 - New Messages
1 - Old Messages
2 - Work
3 - Family
4 - Friends
# - Cancel
1 - Unavailable message
2 - Busy message
3 - Name. 
4 - Temporary message
5 - Change Password
* - Return to the Main Menu
Note: The Unavailable and Busy messages are not currently working with the voicemail system of VoIP.ms. 
      Use the temporary greeting, which overrides these standard greetings.

The follow options are available when you're listening to your messages. However you can use this options inside the main menu, and they are apply to the first new/old message.

1 - Send a reply. Currently not available.
2 - Message Envelope. Speak the date and time at which the message was received.
* - Return to the Main menu.
1 - Prepend the message with a recording.
2 - Send the message without any prepend message.
* - Return to the Main Menu
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