Virtual Fax - Wiki

Virtual Fax

From Wiki

Revision as of 19:54, 15 April 2015 by 90210chris (Talk | contribs)
Jump to: navigation, search

This Feature Is Currently Available For Beta Customers
You can sign up for Beta testing by clicking Here

The Virtual Fax feature is used for sending and receiving a Fax (facsimile) with the service using a DID number specifically dedicated to Faxing. You may obtain such a number from your Customer Portal in the Fax Numbers section under the Order DID(s) of the DID Numbers menu. Regular voice DID numbers are not compatible with the Virtual Fax feature.


Important information to know about the Virtual Fax Service

Virtual Fax DID Number

Virtual Fax works specifically with Fax Numbers only acquired from the Customer Portal for the moment. There are local US and Canadian numbers available for order. You can order a Fax DID Number from your portal >> DID Numbers >> Order DID >> Fax Numbers. You can select the desired region and a random number from the chosen area code will be assigned to you.


Send a Fax

To start using the service you will need to head to your Customer Portal >> DID Numbers >> Virtual Fax. From the Home Page you can select ‘Send Fax’. There you will see:


My Faxes

In this section of the Virtual Fax menu you will be able to view your Inbound and Outbound Faxes. You may select a date range and choose the folder you would like to view. Click 'Get My Faxes' to view your selection. You can view the Status of each Fax and select from several Actions. You can select to View the Fax directly, Download the Fax, Email the Fax to an address of your choosing or alter the location of the Fax by moving it to another folder.


My Folders

In the 'My Folders' section you can create folders by typing in the folder name of your choosing under 'New Folder' and clicking 'Create'. You will have an overview of your Folders, see the date they were Created, the amount of Faxes in each Folder and be able to Edit the Folder or Delete it. Any Faxes contained in a created folder will revert back to either the INBOX or SENT folder if the created folder is deleted.


My Fax Numbers

In the 'My Fax Numbers' section you will see your Fax DID numbers and Description, the Options that have been enabled for each number, the Email address if one has been configured along with the URL if configured in the URL Callback section. You can Edit the number from the 'Actions' section or choose to Delete it. When editing you will have the option to set an Email Address to receive a notification when a new Fax is received (you can also select to have the PDF file attached in the email) and set a URL Callback (you can also enable URL Callback Retry).


Email to Fax

This feature allows you to send a Fax message using your email account.

How to send a Fax message using your email account: Use the email account you provided when enabling the Email to Fax service. Send the email to In the subject field type the Destination Fax Number (Example: 5148000000). Attach the document you wish to send to the email message. supports the following formats: pdf, txt, jpg, gif, png, tif. Send the email.

Security Code and From Number: If Security Code is enabled, you need to add a dot (.) and the Security Code after the Destination Fax Number (Example: 5148000000.Az09). If you have more than one Fax number, you could change the From Number by adding a dot (.) and the From Number you'd like to use after the Destination Fax Number and the Security Code (Example: 5148000000.Az09.2268280000). If you have not enabled the Security Code and want to change the From Number, you can add a dot (.) and the From Number after the Destination Fax Number (Example: 5148000000.2268280000).


Personal tools
Actions Wiki
Guides (English)
Guides (Français)
Guías (Español)