Unlocking All International Destinations - VoIP.ms Wiki

Unlocking All International Destinations

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Due to security reasons, outgoing calls to some destinations are locked by default for new accounts. In order to provide you a full access to all international destinations (outgoing calls), our security department requires verification of your ID.

This can be provided as a scan of an ID card (in color and in good resolution) matching the address you have provided on file. Feel free to black out any confidential information that does not belong to the verification process.

Destinations that are locked by default for placing outgoing calls:

Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Armenia, Australia, Australia Territories, Azerbaijan, Bangladesh, Belarus, Benin, Bhutan, Bosnia & Herzegovina, Botswana, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Comoros, Congo, Cook Islands, Croatia, Cuba, Dem. Rep. of Congo, Egypt, Equatorial Guinea, Eritrea, Estonia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Gibraltar, Guinea, Guinea Bissau, Guyana, Honduras, Hungary, Iran, Iraq, Jordan, Kenya, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Lithuania, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Mauritania, Mauritius Island, Micronesia, Moldova, Monaco, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nauru, New Caledonia, Niger, Nigeria, Niue Island, North Korea, Oman, Papua New Guinea, Reunion Island, Romania, Russia, Rwanda, Sao Tome & Principe, Senegal, Serbia, Sierra Leone, Slovakia, Slovenia, Solomon Islands, South Africa, Sri Lanka, St. Helena, Sudan, Suriname, Swaziland, Syria, Tajikistan, Tanzania, Togo, Tokelau, Tonga, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, Uzbekistan, Vanuatu, Wallis & Futuna, Yemen (Arab Republic), Zambia and Zimbabwe.

Please follow the next steps to proceed with the unlocking of all destinations from your account.

Submitting your ID

1) From your main account refer to Main Menu >> Portal Home >> Allowed International Destination >> Some Areas Locked (Click for details). In the Portal Home screen you will have to click on the link shown on the screen below.

Unlock Risky.jpg

2) After you have clicked the link, you will be prompted with the following screen. Here you will have to upload your ID. The ID may take up to 24 hours to be reviewed and you will receive an email as soon as it is accepted, or rejected also stating the reason.

Unlock Risky2.jpg

Please note that even though you have unlocked all the destinations on your account, for additional security you can still lock certain destination using our Account Restriction features on your Account Settings. For example, the default per minute rate limit may block (subsets of) certain countries. It is highly recommended to only allow outgoing calls to countries that you need to call in a regular basis. To proceed with this please refer to the following link for further information. Account_Settings#Account_Restrictions

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