Sipnetic - Wiki

Check out our YouTube channel to watch our simple tutorials that will help you set up most of our features.


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Sipnetic is a free VoIP softphone based on the SIP protocol. It allows you to connect to your VoIP provider, cloud PBX, or an enterprise telephony server.

Voice over IP (VoIP) technology offers many attractive advantages over the legacy telephony. It is often cheaper and provides some advanced features, such as video calls, instant messages, or data encryption.


Download the official Sipnetic apps

The app is available here for Android devices on the Google Play Store, 


First, start the Sipnetic app. Once it opens for the first time, tap at the bottom of the screen on, "Next".

You will be prompted to manually enter the configuration or choose a SIP provider. Tap "List of VoIP Providers", and select "" from the list.

Sipnetic SelectProvider.jpg

Now, you can select the server, which is the PoP Server you would like to use. Note that the pop server needs to match your DID pop server selected to receive incoming calls. You can change the server hostname at any time in the configuration, either in your DID settings or in the app's settings.

Sipnetic SelectPOP.jpg

Enter your Main/Sub-account SIP credentials, username and password.

  • User name Your Main account or sub account username (six digit number) E.G ###### / ######_SubAccount (the underscore has to be used for sub-accounts)
  • Password: The password you set for the account / sub account
Sipnetic Credentials.jpg

You can click "Finish" but we suggest clicking "Advanced settings" in order to complete the configuration properly.

Advanced Settings

User details

  • Display Name: (This will be your Outgoing Caller ID Name. It will be used when calling Canadian numbers. Please read the note below)


  • Entering outbound Caller ID Name, it must be in CAPITAL LETTERS. This will appears more clearly/visible on some devices.
  • You must NOT use any special characters. They will not be displayed and it prevents potential outbound call issues.
  • Do NOT exceed 15 characters. Traditional canadian providers will not show more than 15 characters. We suggest shrinking or adapt the name.
  • Spaces are allowed in a caller ID name but count as a characters. (do not exceed 15 chars. in total).

  • User name Your Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
  • Authenticate ID same as "User name"
  • Password: The password you set for the account / sub account
  • Domain One of multiple servers, you can choose the one closest to your location
  • Register with domain [x] needs to be checked.
  • Voicemail number: *97

Advanced SIP settings

Now scroll at the bottom of the page and click on "Advanced SIP settings"

  • Expiration time (minutes): change the value for "2"
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