Service Cost - Wiki

Check out our YouTube channel to watch our simple tutorials that will help you set up most of our features.

Service Cost

From Wiki

Revision as of 19:18, 14 February 2017 by Rod (Talk | contribs)
Jump to: navigation, search is basically a worldwide termination (outgoing calls) and origination (incoming calls) provider. In' system, the inbound and outbound calls are charged separately. The service can be used for outgoing calls only, it is not necessary for you to get a DID if you do not need to receive incoming calls. allows you to use one of your own Devices (hardware like a Linksys ATA or software like X-lite). is a prepaid service provider and you need to deposit a minimum of $25 in your account to be able to use the service. All of the charges will be deducted from that balance. Your account will not be able to receive or make calls once your balance reaches zero.

Signing up is free of charge. You can navigate around, check features, configure your device and dial Echo Test and DTMF Test numbers even without adding funds.

Route (Value/Premium) can be switched to premium by the customer in the Account Settings section of the customer portal. By default, new accounts are setup to use the value route. The Value/Premium route applies separately for Canada and International. The Premium route is the only available route for the U.S..


Outgoing Calls

USA Rates

  • Premium Route: $0.0100 (1¢) per minute
  • Toll-Free Numbers Value Route: Free
  • Toll-Free Numbers Premium Route: $0.0106 (1.06¢) per minute
  • e411: $0.99 per call. Must be activated by customer in settings

Canada Rates

  • Value Route: Most Canada at $0.0052 (1/2¢)
  • Premium route: $0.0100 (1¢) $0.009 (0.9¢) per minute
  • Rates for all Canada destinations are listed in the rate section

International Rates

  • List available in the rates section.
  • Rate update frequency: Rare. Sometimes we'll lower or raise the rate on some destinations if needed.

Billing Increments

  • USA and Canada: 6 seconds increment
  • International: 6 seconds increment
  • Mexico: 60 seconds initial / 60 seconds increment

Refer to Calls Cost for further explanation.

Incoming Calls

USA / Canada DID numbers availability

  • 48 US Continental States
  • 4 Canadian Provinces

USA / Canada DID Per Minute Pricing

  • Monthly Fee:
USA: ($0.99 to $1.49) $0.85 to $1.25
Canada: ($0.99 to $1.99) $0.85 to $1.70
  • Per minute inbound:
($0.01 to $0.0149) $0.009 to $0.0125
  • One time setup Fee: $0.40 ($0.50)
  • Billing Increment: 6 seconds
  • Channels: 25
  • Intended Use: Any

USA / Canada DID Flat Monthly Pricing

  • Monthly Fee:
USA: ($4.95 to $6.95 $4.25 to 6.00
Canada: $4.95 to $5.95) $4.25 to $5.15
  • Per minute inbound: free, up to 3500 minutes monthly
  • One time setup Fee: $0.85 ($1.00)
  • Billing Increment: Not applicable
  • Channels: 2
  • Intended Use: Residential, up to 3500 INCOMING minutes per month

Extras Features

CNAM Lookup will be charged if the call matches a North American CallerID (NPANXXXXXX) whether the call is answered or not. You are not charged for a 
CNAM Lookup if the number is in your Customer Portal Phone book.

Toll-Free DID numbers pricing

From USA provider

It accepts USA calls by default and it can be unlocked on request to accept incoming calls from Canada as well.

  • Monthly Fee: $0.99
  • Per minute inbound:
  • USA / $0.019 (1.9¢)
  • CANADA (On demand only, unlocked on request) / $0.08 (8¢)
  • ALASKA (On demand only, unlocked on request) / $0.17
  • PUERTO RICO (On demand only, unlocked on request) / $0.095
  • Billing Increment: 6 seconds
  • One time setup Fee: Not applicable
  • Channels: 25
  • A custom toll-free number carries a $15 setup charge and has an approximate delivery time from 1-5 business days.
From Canadian provider

It accepts incoming calls from both USA and Canadian callers, all at the same incoming rate.

  • Monthly Fee: ($1.49) $1.25
  • Per minute inbound:
Canada: $0.032 (3.2¢) $0.027 (2.7¢)
USA: $0.032 (3.2¢) $0.027 (2.7¢)
Alaska: $0.17
Puerto Rico: $0.095
  • Billing Increment: 6 seconds
  • Channels: 25
  • A custom toll-free number carries a $30 setup charge.

International DID pricing

  • Pricing varies per country, from your main portal please refer to DID Numbers >> Order DID >> International.

International DID billing

  • Monthly Flat Rate
  • Unlimited inbound calls
  • Channels: 2
  • Setup fee paid when DID is ordered
  • Monthly fee billed on the 1st of each month
Personal tools
Actions Blog
Guides (Français)
Guías (Español)