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Sequences is an IVR enhancement feature that allows you to create very specific scenarios where you can make use of any combination of the following options:
A single sequence can contain any amount of the previous options in any pre-defined order to be executed one step after another.
A call sequence is often and mainly used (but not limited) to operate an automatic door’s system where the user will call into a DID number routing to an IVR, where it will dial the option that will trigger the sequence. This sequence will contain specific DTMF tones that the system will send to the door for it to be opened.
Important: A sequence can only be used as an IVR option, it is not possible to route a DID directly to a sequence's entry.
Find the Sequence feature within the customer portal at the DID Numbers menu.
Creating a Sequence entry
To create a Sequence entry you simply need to go from your customer portal to: DID numbers >> Sequences
Once there, click " + Add Sequence ", a popup window will appear with the following options:
- Name: Set a name for your call Sequence's entry
- "Add Step": Click to add a Step, you can add as many as you need.
- Action: You can move up, down or delete a step
Adding a DTMF step
This option will play the specified DTMF digits to the caller.
When you add a step and select DTMF at "Parameter(s)" you can set a specific number that will be sent as DTMF (tones), for example, if you set "1234" the system will send signals as if you were dialling 1,2,3,4.
Adding a Recording step
This will play any specific recording you have previously uploaded to at your Recordings section in your account
Once you select "Recording" as the step's type, the "Parameter(s)" field will display a drop-down list with the recordings you currently have in your account.
Adding a SMS step
This will instruct the system to send an SMS to a specific number. You will need to have a DID with SMS enabled and to set a local 10 digit number as the receiver (local Canada or USA number) All the SMS limitations also apply for this.
In order to use this option as a step, you will need to select an SMS compatible DID from the list from, you need to set the receiving number in the TO and the message in the message text field
Setting it in an IVR
Once you have saved the entry, you just need to add it as an option for your IVR
If you need further information about how to create or edit an IVR, please check our wiki entry available Here
Sequence using the Reseller Interface
Note that Sequence feature for the reseller portal does not contain the possibility to send SMS messages at this time. This will become available once white labelled SMS becomes available.
The feature is available for your client through the Reseller interface. You must enable this feature in your package in order to give them the ability to leverage this.
Go under the navigation bar on [Reseller] then click on [Manage Rates & Packages]
Click on the Edit button to edit your package, or click on [Create a new package] to create a new one.
Go under the [Reseller System Configuration] Tab, and on the section "Type of configuration" select: [Package Configuration],
Then scroll down and find the feature "Sequence", and enable it.
1) To add a new Sequence for your client, or to help your client adding one. Go under the [Services] at the left navigation bar, then on [Sequence]. Once on the page, click on [Add sequence]
2) You will need to enter a description, and click on [Add Step] button. You can add many step as wished. You will have the ability to choose between "Recording" in order to play a recording to your caller, or sending a DTMF sounds (Per eg: like to open a door).
If you don't see any recording available or your recording is not present, you can upload it on the "Service > Recording" menu, and add a new recording file. Or simply use the option "No recording" or the Default by the system.
3) Click [Save]
Your Sequence feature has been created successfully. It will be available to be selected in the an IVR.