SMS - Wiki


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SMS Service

Short Message Service (SMS). This feature will allow you to send and receive messages with your DID Number (US and Canada DID Numbers Only).

Please note that this feature is for regular customer usage. No automation, telemarketing, bulk sending or receiving will be allowed.

 Our SMS service is no longer in BETA. Starting August 1st 2020, SMS messages will be charged at a rate of $0.0075 per messages.


Blog Articles

Benefits of SMS/MMS Campaigns vs. Email Marketing

Important information to know about the SMS Service

If you have further questions don't hesitate to contact the Support Staff on the Live Chat or Ticket System.

Identifying a SMS DID Number

The first thing you need to know is that this feature is only available for local US and Canadian numbers at the moment. You will note that some numbers have a little icon of a cellphone device, this indicates that the number supports SMS. Please note that not all locations support SMS at this time.

You can start ordering a DID Number from your portal >> DID Numbers >> Order DID >> Local Numbers >> (US or Canada) Numbers and you will be able to purchase your desired number, just make sure it supports the SMS feature.

SMS 1.png

Canada Toll Free Numbers

Canada Toll-Free numbers are a special case where even though the SMS service is available, this needs to be requested and enabled manually. Identify if the Toll-Free supports SMS by its grey cell phone icon.


When purchasing a Canada Toll-Free number, a request needs to be sent out directly to the carrier. Please reach out to support via Live Chat or by email at and request to enable the Toll-free for SMS. The activation process may take up to 3 business days and support will confirm once the number has been enabled for SMS.

Configuring the SMS service

Once purchased the SMS Service needs to be activated on the DID settings, from your portal >> DID Numbers >> Manage DID >> Edit Selection >> SMS.

On that section you can activate and configure some forward options for the SMS service.


The first action to take is to mark the Short Message Service (SMS) service, by enabling this field the SMS Service will be active and have a charge of $0.0075 per SMS.

 To reply the SMS Message via your email it is important to click on Reply and DON'T change or modify 
 the destination mail "TO"  
 ( the subject E.G [#USXXX] Message sent to 5555555555.
 The CallerID sent to the Call Forwarded Cell Phone will be the DID Number that received the SMS Message. Is not possible to forward the original Caller ID at this time.
 The destination ("To" header field) of the SIP MESSAGE will be your account name, instead of the destination number of the original SMS.
 {ID} The ID of the SMS message.
 {TIMESTAMP} The date and time the message was received.
 {FROM} The phone number that sent you the message
 {TO} The DID Number that received the message
 {MESSAGE} The content of the message
 Example: http: //{TO}&from={FROM}&message={MESSAGE}&id={ID}&date={TIMESTAMP}

Once you configure the desired option, click on Apply Changes.

Send and Receive Messages (Web Interface)

SMS Message Center

To start using the service you will need to use the SMS Message Center, from your portal >> DID Numbers >> SMS Message Center.

For Mobile Devices please use as a complete all in one solution.

From the SMS Message Center you can check your SMS History, send and receive SMS messages.


Create a New SMS Message


You can create a new SMS Message we will explain you all the parameters you can find on this section:

Then click on 'Send Message' to send the SMS.

Send and Receive Messages (SIP Protocol)

SMS via SIP service is only available through SIP Protocol and user/password authentication. IP Auth and IAX2 are not available at this time.
Please refer to our guide SIP/SMS with FreePBX for instructions on how to configure the service with a FreePBX



Send SIP/SMS with FreePBX

It is possible to configure a FreePBX system to send SMS, please refer here for detailed instructions.

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