SMS - Wiki


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(Important information to know about the SMS Service)
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Then click on 'Send Message' to send the SMS.
Then click on 'Send Message' to send the SMS.
== Send and Receive Messages via SIP ==
=== Sending ===
*DID must have the "Short Message Service (SMS)" service option enabled. This option can be enabled from the Manage DIDs > Edit DID page.
*To send an SMS from your SIP account, it is required that you set your Caller ID number to one of your SMS enabled DIDs.  This will be the number you will be sending the message from. You can configure the Caller ID number from your customer portal for the specific subaccount if you are using a softphone or directly from your extension or trunk if you are using an Asterisk or PBX server.
*It's important to note that if you configure your caller ID name in your SIP client to be a 10 digits number, this will override your caller ID number. If the caller ID name is anything different than a 10 digits number this will be discarded and the Caller ID number will be used.
*If you are an asterisk or PBX user, please make sure to use the latest version of Asterisk (v12 or higher) and use chan_pjsip for the trunk. This is an asterisk limitation.
*The Desktop version of Zoiper requires the user to have the PRO version activated to be able to send SMS messages as well as to enable SIP Presence. Please contact Technical Support to request SIP presence to be enabled for your account for the POP you are using. While normally not required, there may be other cases not documented of softphones or apps requiring SIP Presence to be enabled. Please contact technical support if you encounter any issue with your specific software.
*The free Desktop version of Zoiper cannot send SMS messages and is only capable of receiving SMS.
*The mobile version of Zoiper is completely free of these limitations. Free version already works for sending and receiving without the need of SIP presence.
=== Receiving ===
*DID must have the"Short Message Service (SMS)" service option enabled. This option can be enabled from the Manage DIDs > Edit DID page.
*Enable the option "SMS SIP Account" and select the account destination for your SMS messages to this number.
*The account receiving SMS must be registered successfully in any of our POPs.

Revision as of 17:25, 12 July 2018

Short Message Service (SMS). This feature will allow you to send and receive messages with your DID Number (US and Canada DID Numbers Only). Currently it is in beta and will remain free until further notice.

Please note that this feature is for regular customer usage. No automation, telemarketing, bulk sending or receiving will be allowed.


Important information to know about the SMS Service

If you have further questions don't hesitate to contact the Support Staff on the Live Chat or Ticket System.

Identifying a SMS DID Number

The first thing you need to know is that this feature is only available for local US and Canadian numbers at the moment. You will note that some numbers have a little icon of a cellphone device, this indicates that the number supports SMS. Please note that not all locations support SMS at this time.

You can start ordering a DID Number from your portal >> DID Numbers >> Order DID >> Local Numbers >> (US or Canada) Numbers and you will be able to purchase your desired number, just make sure it supports the SMS feature.

SMS 1.png

Configuring the SMS service

Once purchased the SMS Service needs to be activated on the DID settings, from your portal >> DID Numbers >> Manage DID >> Edit Selection >> SMS.

On that section you can activate and configure some forward options for the SMS service.

File:SMS SIP.png

The first action to take is to mark the Short Message Service (SMS) service, by enabling this field the SMS Service will be active and free until further notice.

 To reply the SMS Message via your email it is important to click on Reply and DON'T change or modify 
 the destination mail "TO"  
 ( the subject E.G [#USXXX] Message sent to 5555555555.
 The CallerID sent to the Call Forwarded Cell Phone will be your DID Number that received the SMS Message.
 The destination ("To" header field) of the SIP MESSAGE will be your account name, instead of the destination number of the original SMS.
 For SIP devices that require this information, such as a trunk or PBX, we encode the original destination number in a custom SIP header field named "X-SMS-To".
 Please note that sending an SMS from your SIP account requires that you set your Caller ID number to one of your SMS enabled DIDs.  
 This can be done at your SIP device or in your account's configuration.
 {ID} The ID of the SMS message.
 {TIMESTAMP} The date and time the message was received.
 {FROM} The phone number that sent you the message
 {TO} The DID Number that received the message
 {MESSAGE} The content of the message
 Example: http: //{TO}&from={FROM}&message={MESSAGE}&id={ID}&date={TIMESTAMP}

Once you configure the desired option, click on Apply Changes.

Send and Receive Messages

SMS Message Center

To start using the service you will need to use the SMS Message Center, from your portal >> DID Numbers >> SMS Message Center.

For Mobile Devices please use as a complete all in one solution.

From the SMS Message Center you can check your SMS History, send and receive SMS messages.


Create a New SMS Message


You can create a new SMS Message we will explain you all the parameters you can find on this section:

Then click on 'Send Message' to send the SMS.

Send and Receive Messages via SIP



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