Recordings - Wiki


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How to use your own Recordings? allows you to upload an audio file and you can use it for different options that we have under DID Numbers Routing, Digital Receptionist, Calling Queues and others.

IMPORTANT: The sound file must be a non-compressed Windows .WAV sound file (extension .wav) with the Format: PCM, 8kHz, 16 bits and Mono.


Setup Recording

Creating a Recording

If you are familiar with creating or editing sound files, please do so using sound editing software such as Audacity (free download) for Windows, Linux, MacOS).

You can use an online converter such as that will allow you to upload your and convert your file. When you are on the page, simply leave all the settings as is and upload your file. Once uploaded, leave all settings as is and click on [submit]. When converted, Right-click on the link that it generates and click on Save As.

If you are unfamiliar with creating a sound file, please do not worry because there is an easy way to create your properly formatted recording. You can leave yourself a voicemail and use the file that is emailed to you as your recording to be uploaded under Recordings.

Note: For this to work, please make sure you modify your Voicemail Mailbox in the Voicemail Section to change the format from compressed WAV49 format to uncompressed WAV format; also be sure to enable transmission of inbound messages as e-mail and save your settings.

Using an existing recording

There are various sound files readily available for frequently-used prompts; one common set recorded by Allison Smith [1] is bundled with the free Asterisk PBX software and matches the existing prompts on the system. This includes all of the standard phrases ("0" to "9", "is not available", "is not in service", "please leave a message"...) with various novelty prompts (including a few jokes) available as optional extras. [2] Other well-known professional announcers include Pat Fleet (the voice of AT&T) [3] and Joan Kenley (the voice of Verizon) [4]. Some corporate users purchase professional recordings from these or other sources; these customised prompts from name-brand voice talent tend to be expensive but can provide seamless integration for large-company interactive voice response applications.

The stock Asterisk message libraries (asterisk-core-sounds-en-wav-current.tar.gz and asterisk-extra-sounds-en-wav-current.tar.gz on are available in multiple audio formats and languages.

Commercially-recorded announcements are usually created using high-end equipment in sound studios and recorded at higher quality than is needed (or usable) by the system, on the assumption that the audio can be downconverted using sound editing software to the required format (uncompressed .wav, PCM, 8kHz, 16 bits and Mono) before upload to the server.

The procedure is the same as that for importing your own recordings to the system.

How to upload a recording

To upload a recording, you need to login on the customer portal, then you have to go to DID numbers → Recordings. Once in there, click the "Upload New Recording" button and You will see a new window like this:

  • AddRecording.png
  • RecordingFields.png
IMPORTANT NOTE: When you upload a new recording, the system can take up to 60 seconds to propagate this recording to all VoIP servers. It will not be playable until this process is complete.

Once you upload a recording you will see:


Recording options

Once a recording is in your account you can execute the following actions:

IMPORTANT NOTE : The system will attempt to convert your uncompressed (non wav49) .wav file into the required format once the upload is complete, however, the result can not be guaranteed if the file is not in the proper format.

How to use a recording

From our system, recordings can be used in different features, such as:

See the individual pages for these features for details.

How to confirm a recording is proper for use

There's a dial code that you may use from a registered account on a device to confirm your recording was uploaded properly and in the correct format.

You can confirm an uploaded recording is good for use, by dialing the prefix dial code: "068" + the 5 unique digits of the recording, which you can check at the recordings section beside's the recording name set. This appears under the "Test dial code" column, i.e. 06856783.

Please note the dial plan within your device or system must allow 8 digit dialing for it to work.

If your recording is played back it's good for use. If the call is hanged up your recording was either corrupted, or it wasn't recorded according to our required format.

If the case, please confirm the format, delete and re-upload your recording.

Recording (WAV File) using the Reseller Interface

The feature is available for your client through the Reseller interface. You must enable this feature in your package in order to give them the ability to leverage this.

Go under the navigation bar on [Reseller] then click on [Manage Rates & Packages]

Recording Reseller 1.png

Click on the Edit button to edit your package, or click on [Create a new package] to create a new one.

Recording Reseller 2.png

Go under the [Reseller System Configuration] Tab, and on the section "Type of configuration" select: [Package Configuration],

Recording Reseller 3.png

Then scroll down and find the feature "Recording", and enable it.

Recording Reseller 4.png

1) To add a new recording (Audio file) for your client, or to help your client adding one. Go under the [Services] at the left navigation bar, then on [Recording].

Recording Add.png

2) Once on the page, click on [Add recording] tab. You will need to enter a description, and upload your audio file by clicking the [Select] button.

Recording Add 2.png

3) Click [Save Recording]

Your Recording has been created successfully. It will be available to be selected in an IVR, Voicemail, Ring Group, Queue, DID Routing etc...

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