Recordings - VoIP.ms Wiki

Recordings

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VoIP.ms allows you to upload an audio file and use in the different options we have under DID numbers menu. It can be used with several of the other features of our system such as [[Digital Receptionist (IVR)|Digital recepcionist]], [[Calling Queues|Calling queues]], and others.
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VoIP.ms allows you to upload an audio file and use in the different options we have under DID numbers menu. It can be used with several of the other features of our system such as [[Digital Receptionist (IVR)|Digital receptionist]], [[Calling Queues|Calling queues]], and others.
   The sound file should be a Windows .WAV sound file (extension .wav) with a format: PCM 8kHz 16 bits Mono.
   The sound file should be a Windows .WAV sound file (extension .wav) with a format: PCM 8kHz 16 bits Mono.
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- '''Upload:''' click on this to start uploading procedure.
- '''Upload:''' click on this to start uploading procedure.
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  IMPORTANT NOTE: When you upload a new recording, Our system can take up to 60 seconds to propagate this recording to all VoIp servers and it             
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  IMPORTANT NOTE: When you upload a new recording the system can take up to 60 seconds to propagate this recording to all VoIp servers. It will not be playable until this process is complete.
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will not be playable until this process is done.
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Once you upload a recording, This is what you will see :
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Once you upload a recording you will see:
[[File:Recording3.JPG]]
[[File:Recording3.JPG]]
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Having a recording in your account you can execute the following actions:
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Once a recording is in your account you can execute the following actions:
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- '''Test Dial Code''':  dialing this code you can hear the recording you uploaded, to confirm everything is correct.
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- '''Test Dial Code''':  Dial this code to hear the uploaded recording and confirm everything is correct.
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  IMPORTANT NOTE : Our system will attempt to convert your .wav file to the required format once the upload is done but the result can not be
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  IMPORTANT NOTE : The system will attempt to convert your .wav file into the required format once the upload is complete, however, the result can not be guaranteed if the file is not in the proper format.
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guaranteed if you didn't saved your file in the proper format.
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- '''Download''': use this option if you want to download this recording from your account.
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- '''Download''': Use this option if you want to download this recording from your account.
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- '''Re-upload''': use this option if you want to upload again this recording in your account.
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- '''Re-upload''': Use this option if you want to upload again this recording in your account.
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- '''Delete''': use this option if you want to delete this recording from your account when you do not longer need it..
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- '''Delete''': Use this option if you want to delete this recording from your account when you do not longer need it..
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From our system you have the possibility to use your recordings in different features like:
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From our system your recordings can be used in different features, such as:
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- '''[[Digital Receptionist (IVR)|Digital recepcionist]]''' on customer portal -> DID numbers.
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- '''[[Digital Receptionist (IVR)|Digital receptionist]]''' on customer portal -> DID numbers.
- '''[[Calling Queues|Calling queues]]''' on customer portal -> DID numbers.
- '''[[Calling Queues|Calling queues]]''' on customer portal -> DID numbers.

Revision as of 17:23, 10 January 2013

How to use your own Recordings?


VoIP.ms allows you to upload an audio file and use in the different options we have under DID numbers menu. It can be used with several of the other features of our system such as Digital receptionist, Calling queues, and others.

 The sound file should be a Windows .WAV sound file (extension .wav) with a format: PCM 8kHz 16 bits Mono.

Contents


Setup Recording

How you can upload a Recording


To upload a recording, you need to login on the customer portal, then you have to go to DID numbers -> Recordings. There you will see this:

Recording2.JPG

- Name: you can set the name you want to identify this recording

- File: here you need to select the recording you want to upload on your account.

- Upload: click on this to start uploading procedure.

IMPORTANT NOTE: When you upload a new recording the system can take up to 60 seconds to propagate this recording to all VoIp servers. It will not be playable until this process is complete.

Once you upload a recording you will see:

Recording3.JPG


Recording Options


Once a recording is in your account you can execute the following actions:

- Test Dial Code: Dial this code to hear the uploaded recording and confirm everything is correct.

IMPORTANT NOTE : The system will attempt to convert your .wav file into the required format once the upload is complete, however, the result can not be guaranteed if the file is not in the proper format.

- Download: Use this option if you want to download this recording from your account.

- Re-upload: Use this option if you want to upload again this recording in your account.

- Delete: Use this option if you want to delete this recording from your account when you do not longer need it..


How you can use a Recording


From our system your recordings can be used in different features, such as:

- Digital receptionist on customer portal -> DID numbers.

- Calling queues on customer portal -> DID numbers.

- To route a DID number on customer portal -> DID numbers -> Manage DID -> Select DID -> edit DID -> Routing

- To route failover options on customer portal -> DID numbers -> Manage DID -> Select DID -> edit DID -> Failover

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