Recordings - VoIP.ms Wiki

Recordings

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! Article en Français !! Artículo en Español
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| [[https://wiki.voip.ms/article/Enregistrements Français]] ||
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[[https://wiki.voip.ms/article/Grabaciones_(Recordings) Español]]
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'''How to use your own Recordings?'''
'''How to use your own Recordings?'''
----
----
-
VoIP.ms allows you to upload an audio file and use in the different options we have under DID numbers menu. It can be used with several of the other features of our system such as Digital recepcionist, Calling queues, and others.
+
VoIP.ms allows you to upload an audio file and you can use it for different options that we have under DID Numbers Routing, [[Digital Receptionist (IVR)|Digital Receptionist]], [[Calling Queues|Calling Queues]] and others.
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  The sound file should be a Windows .WAV sound file (extension .wav) with a format: PCM 8kHz 16 bits Mono.
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: '''IMPORTANT''': The sound file '''must''' be a non-compressed Windows .WAV sound file (extension .wav) with the '''Format: PCM, 8kHz, 16 bits and Mono.'''
__TOC__
__TOC__
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== Setup Recording ==
== Setup Recording ==
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=== How you can upload a Recording ===
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=== Creating a Recording ===
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----
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-
To upload a recording, you need to login on the customer portal, then you have to go to DID numbers -> Recordings. There you will see this:
+
-
[[File:Recording2.JPG]]
+
-
- '''Name:''' you can set the name you want to identify this recording
+
If you are familiar with creating or editing sound files, please do so using sound editing software such as [[Audacity]] ([http://audacity.sourceforge.net/download/windows free download ] for Windows, Linux, MacOS).
-
- '''File:''' here you need to select the recording you want to upload on your account.
+
If you are unfamiliar with creating a sound file, please do not worry because there is an easy way to create your properly formatted recording. You can leave yourself a voicemail and use the file that is emailed to you as your recording to be uploaded under Recordings.
-
- '''Upload:''' click on this to start uploading procedure.
+
: Note: For this to work, please make sure you modify your [[Voicemail]] Mailbox in the [https://voip.ms/m/voicemail.php Voicemail Section] to change the format from compressed WAV49 format to uncompressed WAV format; also be sure to enable transmission of inbound messages as e-mail and save your settings.
-
IMPORTANT NOTE: When you upload a new recording, Our system can take up to 60 seconds to propagate this recording to all VoIp servers and it             
+
=== Using an existing recording ===
-
will not be playable until this process is done.
+
-
Once you upload a recording, This is what you will see :
+
There are various sound files readily available for frequently-used prompts; one common set recorded by Allison Smith [http://theivrvoice.com] is bundled with the free [[Asterisk (SIP)|Asterisk PBX]] software and matches the existing prompts on the system. This includes all of the standard phrases ("0" to "9", "is not available", "is not in service", "please leave a message"...) with various novelty prompts (including a few jokes) available as optional extras. [http://downloads.asterisk.org/pub/telephony/sounds/] Other well-known professional announcers include Pat Fleet (the voice of AT&T) [http://patfleet.com/demos.php] and Joan Kenley (the voice of Verizon) [http://www.joankenley.com/joansvoice_frameset.htm]. Some corporate users purchase professional recordings from these or other sources; these customised prompts from name-brand voice talent tend to be expensive but can provide seamless integration for large-company [[DigitalReceptionist IVR|interactive voice response]] applications.
-
[[File:Recording3.JPG]]
+
 +
The stock Asterisk message libraries (asterisk-core-sounds-en-wav-current.tar.gz and asterisk-extra-sounds-en-wav-current.tar.gz on downloads.asterisk.org/pub/telephony/sounds) are available in multiple audio formats and languages.
-
=== Recording Options ===
+
Commercially-recorded announcements are usually created using high-end equipment in sound studios and recorded at higher quality than is needed (or usable) by the system, on the assumption that the audio can be downconverted using sound editing software to the required format (uncompressed .wav, PCM, 8kHz, 16 bits and Mono) before upload to the server.
-
----
+
-
Having a recording in your account you can execute the following actions:
+
The procedure is the same as that for importing your own recordings to the system.
-
- '''Test Dial Code''':  dialing this code you can hear the recording you uploaded, to confirm everything is correct.
+
=== How to upload a recording ===
-
IMPORTANT NOTE : Our system will attempt to convert your .wav file to the required format once the upload is done but the result can not be 
+
To upload a recording, you need to login on the customer portal, then you have to go to DID numbers → Recordings. Once in there, click the "Upload New Recording" button and You will see a new window like this:
-
guaranteed if you didn't saved your file in the proper format.
+
<div><ul>
 +
<li style="display: inline-block;"> [[File:AddRecording.png|thumb|none|600px]] </li>
 +
<li style="display: inline-block;"> [[File:RecordingFields.png|thumb|none|600px]] </li>
 +
</ul></div>
-
- '''Download''': use this option if you want to download this recording from your account.
+
* '''Name:''' you can set the name you want to identify this recording
 +
* '''File:''' here you need to select the recording you want to upload to your account (Max Size: 25 MB).
 +
* '''Upload:''' click on this to start uploading procedure.
-
- '''Re-upload''': use this option if you want to upload again this recording in your account.
+
: IMPORTANT NOTE: When you upload a new recording, the system can take '''up to 60 seconds''' to propagate this recording to all VoIP servers. It will not be playable until this process is complete.
-
- '''Delete''': use this option if you want to delete this recording from your account when you do not longer need it..
+
Once you upload a recording you will see:
 +
[[File:ManageRecordings.png|thumb|none|600px]]
-
=== How you can use a Recording ===
+
=== Recording options ===
-
----
+
Once a recording is in your account you can execute the following actions:
 +
 
 +
* '''Test Dial Code''':  Dial this code to hear the uploaded recording and confirm everything is correct.
 +
: IMPORTANT NOTE : The system will attempt to convert your uncompressed (non wav49) .wav file into the required format once the upload is complete, however, the result can not be guaranteed if the file is not in the proper format.
 +
 
 +
* '''Download''': Use this option if you want to download this recording from your account.
 +
* '''Re-upload''': Use this option if you want to upload again this recording in your account.
 +
* '''Delete''': Use this option if you want to delete this recording from your account when you no longer need it.
 +
 
 +
=== How to use a recording ===
 +
 
 +
From our system, recordings can be used in different features, such as:
 +
* '''[[Digital Receptionist (IVR)|Digital receptionist]]''' in your Customer Portal → DID Numbers.
 +
* '''[[Calling Queues]]''' in your Customer Portal → DID Numbers.
 +
* '''To [[Manage DID|Route a DID Number]]''' in your Customer Portal → DID Numbers → Manage DIDs → Select DID → Edit DID → Routing
 +
* '''To Route [[DID Troubleshooting#Failover options|Failover Options]]''' in your Customer Portal → DID Numbers → Manage DIDs → Select DID → Edit DID → Failover
 +
 
 +
See the individual pages for these features for details.
 +
 
 +
== How to confirm a recording is proper for use ==
 +
 
 +
There's a dial code that you may use from a registered account on a device to confirm your recording was uploaded properly and in the correct format.
-
From our system you have the possibility to use your recordings in different features like:
+
You can confirm an uploaded recording is good for use, by dialing the prefix dial code: "068" + the 5 unique digits of the recording, which you can check at the recordings section beside's the recording name set. This appears under the "Test dial code" column, i.e. 06856783.
-
- '''Digital Recepcionist( IVR )''' on customer portal -> DID numbers.
+
Please note the dial plan within your device or system must allow 8 digit dialing for it to work.  
-
- '''Calling Queues''' on customer portal -> DID numbers.
+
If your recording is played back it's good for use. If the call is hanged up your recording was either corrupted, or it wasn't recorded according to our required format.  
-
- '''To route a DID number''' on customer portal -> DID numbers -> Manage DID -> Select DID -> edit DID -> Routing
+
If the case, please confirm the format, delete and re-upload your recording.
-
- '''To route failover options''' on customer portal -> DID numbers -> Manage DID -> Select DID -> edit DID -> Failover
+
[[category:guides]]

Revision as of 21:48, 5 October 2020

Article en Français Artículo en Español
[Français]

[Español]


How to use your own Recordings?


VoIP.ms allows you to upload an audio file and you can use it for different options that we have under DID Numbers Routing, Digital Receptionist, Calling Queues and others.

IMPORTANT: The sound file must be a non-compressed Windows .WAV sound file (extension .wav) with the Format: PCM, 8kHz, 16 bits and Mono.

Contents


Setup Recording

Creating a Recording

If you are familiar with creating or editing sound files, please do so using sound editing software such as Audacity (free download for Windows, Linux, MacOS).

If you are unfamiliar with creating a sound file, please do not worry because there is an easy way to create your properly formatted recording. You can leave yourself a voicemail and use the file that is emailed to you as your recording to be uploaded under Recordings.

Note: For this to work, please make sure you modify your Voicemail Mailbox in the Voicemail Section to change the format from compressed WAV49 format to uncompressed WAV format; also be sure to enable transmission of inbound messages as e-mail and save your settings.

Using an existing recording

There are various sound files readily available for frequently-used prompts; one common set recorded by Allison Smith [1] is bundled with the free Asterisk PBX software and matches the existing prompts on the system. This includes all of the standard phrases ("0" to "9", "is not available", "is not in service", "please leave a message"...) with various novelty prompts (including a few jokes) available as optional extras. [2] Other well-known professional announcers include Pat Fleet (the voice of AT&T) [3] and Joan Kenley (the voice of Verizon) [4]. Some corporate users purchase professional recordings from these or other sources; these customised prompts from name-brand voice talent tend to be expensive but can provide seamless integration for large-company interactive voice response applications.

The stock Asterisk message libraries (asterisk-core-sounds-en-wav-current.tar.gz and asterisk-extra-sounds-en-wav-current.tar.gz on downloads.asterisk.org/pub/telephony/sounds) are available in multiple audio formats and languages.

Commercially-recorded announcements are usually created using high-end equipment in sound studios and recorded at higher quality than is needed (or usable) by the system, on the assumption that the audio can be downconverted using sound editing software to the required format (uncompressed .wav, PCM, 8kHz, 16 bits and Mono) before upload to the server.

The procedure is the same as that for importing your own recordings to the system.

How to upload a recording

To upload a recording, you need to login on the customer portal, then you have to go to DID numbers → Recordings. Once in there, click the "Upload New Recording" button and You will see a new window like this:

  • AddRecording.png
  • RecordingFields.png
IMPORTANT NOTE: When you upload a new recording, the system can take up to 60 seconds to propagate this recording to all VoIP servers. It will not be playable until this process is complete.

Once you upload a recording you will see:

ManageRecordings.png

Recording options

Once a recording is in your account you can execute the following actions:

IMPORTANT NOTE : The system will attempt to convert your uncompressed (non wav49) .wav file into the required format once the upload is complete, however, the result can not be guaranteed if the file is not in the proper format.

How to use a recording

From our system, recordings can be used in different features, such as:

See the individual pages for these features for details.

How to confirm a recording is proper for use

There's a dial code that you may use from a registered account on a device to confirm your recording was uploaded properly and in the correct format.

You can confirm an uploaded recording is good for use, by dialing the prefix dial code: "068" + the 5 unique digits of the recording, which you can check at the recordings section beside's the recording name set. This appears under the "Test dial code" column, i.e. 06856783.

Please note the dial plan within your device or system must allow 8 digit dialing for it to work.

If your recording is played back it's good for use. If the call is hanged up your recording was either corrupted, or it wasn't recorded according to our required format.

If the case, please confirm the format, delete and re-upload your recording.

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