Problems logging in - VoIP.ms Wiki

Problems logging in

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(Forgotten Password:)
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[[File:Resetlink.jpg|700 px]]
[[File:Resetlink.jpg|700 px]]
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*After you have click on the link you will get the following screen, then you will receive an email with a link and a code to reset your password. You have 60 minutes to reset your password. If you have not updated your password within the next 60 minutes, you'll have to wait 24 hours to request another password reset.
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*After you have clicked on the link you will get the following screen, then you will receive an email with a link and a code to reset your password. You have 60 minutes to reset your password. If you have not updated your password within the next 60 minutes, you'll have to wait 24 hours to request another password reset.
[[File:Password_Reset.jpg|700 px]]
[[File:Password_Reset.jpg|700 px]]
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*If for any reason you have blocked your account for reaching the limit of fail attempts, contact us so we can reset the account for you.
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*If for any reason you have blocked your account for reaching the limit of fail attempts, contact us so we can reset the account for you.
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== Blocked IP ==
== Blocked IP ==

Revision as of 17:52, 18 April 2013

If you ever encounter any difficulties logging into your main portal, please try the following suggestions depending on your case.


Forgotten Password:

Resetlink.jpg

Password Reset.jpg

Password Reset2.jpg

Password Reset1.jpg


Password Reset3.jpg


Blocked IP

If you receive the message that your IP is blocked, please follow this link (https://www.voip.ms/ip/) Copy the IP address that will be displayed, and then sent it back on your reply to us, in order to white flag that IP.

Please note that for security purposes, we can not provide users passwords via Ticket, Live Chat or Telephone.

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