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Problems logging in

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If you ever encounter any difficulties logging into your main portal, please try the following suggestions depending on your case.  
If you ever encounter any difficulties logging into your main portal, please try the following suggestions depending on your case.  
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== Forgotten Password: ==
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== Forgotten Password ==
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*If you have forgotten your main portal password, you are going to need to reset it. You can do this from the log in screen. Just click where it says ''Password lost? Click here to reset your password''. Please note, that you will need to provide us the Email associated to your Voip.ms Account.  
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If you have forgotten your main portal password, you are going to need to reset it. You can do this from the log in screen. Just click where it says ''[https://www.voip.ms/login Password lost? Click here to reset your password]''. Please note, that you will need to provide us the Email associated to your Voip.ms Account.  
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[[File:Resetlink.jpg|700 px]]
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[[File:ResetPassword1.png|thumb|none|600px]]
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*After you have click on the link you will get the following screen, then you will receive an email with a link and a code to reset your password. You have 60 minutes to reset your password. If you have not updated your password within the next 60 minutes, you'll have to wait 24 hours to request another password reset.
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*After you have clicked on the link you will get the following screen, then you will receive an email with a link and a code to reset your password. You have 60 minutes to reset your password. If you have not updated your password within the next 60 minutes, you'll have to wait 24 hours to request another password reset.
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[[File:Password_Reset.jpg|700 px]]
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[[File:ResetPassword2.png|thumb|none|600px]]
*After you have received the email you will have the option of clicking a link, or entering the code provided just like the screen below.  
*After you have received the email you will have the option of clicking a link, or entering the code provided just like the screen below.  
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[[File:Password_Reset2.jpg|700 px]]
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[[File:ResetPassword3.png|thumb|none|600px]]
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*You will have to enter the code or if you click the link your will have to enter your new password, please note that you can check the box that reads (Reset all SIP/IAX passwords as well) if you would like your SIP or IAX password to be reset.  
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*You will have to enter the code or if you click the link your will have to enter your new password, please note that you can check the box that reads ('''Reset all SIP/IAX passwords as well''') if you would like your SIP or IAX password to be reset.  
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[[File:Password_Reset1.jpg|700 px]]
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Notice that if you also reset your main SIP/IAX password as well you will need to reconfigure any device/system were you use your main account to update its password. Do '''NOT''' select that checkbox unless you also want to do that change
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[[File:ResetPassword4.png|thumb|none|600px]]
*If you follow the instructions correctly you will receive the screen below, letting you know that your password has been changed successfully.  
*If you follow the instructions correctly you will receive the screen below, letting you know that your password has been changed successfully.  
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[[File:Password_Reset3.jpg|700 px]]
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[[File:ResetPassword5.png|thumb|none|600px]]
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*If for any reason you have blocked your account for reaching the limit of fail attempts, contact us so we can reset the  account for you.
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'''If for any reason you have blocked your account for reaching the limit of fail attempts, contact us by mail or chat so we can reset the account's login attempts for you.'''
== Blocked IP ==
== Blocked IP ==
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If you receive the message that your IP is blocked, please follow this link (https://www.voip.ms/ip/) Copy the IP address that will be displayed, and then sent it back on your reply to us, in order to white flag that IP.   
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If you receive the message that your IP is blocked, please follow this [https://www.voip.ms/ip/ link] Copy the IP address that will be displayed, and then send it back on your reply to us in order to white flag that IP.   
'''Please note that for security purposes, we can not provide users passwords via Ticket, Live Chat or Telephone.'''
'''Please note that for security purposes, we can not provide users passwords via Ticket, Live Chat or Telephone.'''
[[category:guides]]
[[category:guides]]

Latest revision as of 16:15, 11 August 2018

Contents


If you ever encounter any difficulties logging into your main portal, please try the following suggestions depending on your case.


Forgotten Password

If you have forgotten your main portal password, you are going to need to reset it. You can do this from the log in screen. Just click where it says Password lost? Click here to reset your password. Please note, that you will need to provide us the Email associated to your Voip.ms Account.

ResetPassword1.png
ResetPassword2.png
ResetPassword3.png
Notice that if you also reset your main SIP/IAX password as well you will need to reconfigure any device/system were you use your main account to update its password. Do NOT select that checkbox unless you also want to do that change
ResetPassword4.png


ResetPassword5.png
If for any reason you have blocked your account for reaching the limit of fail attempts, contact us by mail or chat so we can reset the account's login attempts for you.

Blocked IP

If you receive the message that your IP is blocked, please follow this link Copy the IP address that will be displayed, and then send it back on your reply to us in order to white flag that IP.

Please note that for security purposes, we can not provide users passwords via Ticket, Live Chat or Telephone.

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