Porting a Toll Free Number
From VoIP.ms Wiki
You can port one or multiple numbers within one order. Please note that in order to port multiple numbers in one order, all the numbers have to be on the same Invoice and account. They must all be associated to the same billing telephone number.
The fee for Canadian Carrier is $10 Per Number and for American Carrier is Free Per Number(For limited time). You can not mix toll-free numbers and local numbers on the same order. Same goes with Canadian and US Numbers. You'll need to start another request to port different numbers that are on different invoices or different providers.
Please note: The process takes 2-4 weeks.
Please note that all toll free numbers from USA and Canada can be ported to VoIP.ms as long as the losing provider does not reject the port out request. Please contact your current provider before starting a port request to make sure they will agree to the port out request and to be sure you are not under any kind of contract with them or any other reason why they may reject the port request.
In the following lines you will find all the necessary steps to port an existing Toll Free number from another provider to VoIP.MS
First you have to confirm the order type of your port process. In this case will be a Toll Free number.
Now you should enter the number(s) you would like to port. If you have more than 1 number with the losing provider but you only want to port one or some of them, you should check on Yes at the "Partial Port" section. If you want to port all of them, you have to check on No at "Partial Port" and you should enter all the numbers at "DID Number(s) to port" .
Now you should enter all the required information. It must be exactly as it appears on the CSR (Customer Service Record) of the losing carrier. Please note that your Customer Service Record can differ from your billing address. If you are not sure, please contact your current service provider to get that information since this is the most important piece of information in order to avoid a port rejection from the losing provider and ensure a smooth port
If you are planning to port a number under a different name than yours to a voip.ms account, you just have to fill the information as it appears on the CSR. It does not matter if the name on the losing carrier's account does not match with the information at VoIP.ms.
You must enter the Service Provider/Carrier Information. What is needed is your Customer Account number and Service Provider Name.
What is needed here is to upload a scan of your latest signed invoice from your losing provider. Please place your signature on a Blank part where there are no elements interfering with it. If the provider of the number does not provide an invoice, you could take a screen shot from the losing provider´s customer portal where it shows your number and account information.
If you would like to include any comment or additional information to this port. You can do it at the Notes/Comments field.
Please note CNAM/LIDB database option does not apply when porting a Toll Free number.
The system will show you the number(s) that are going to be ported, the porting fee per number and the Total amount that will be debited from your balance. Please confirm that all information is correct.
After this, the port process will be completed and your request will be sent to the LNP Department at VoIP.ms
LNP Department will process your request and they will email you either requesting more information if needed or just to confirm everything is correct and will give you a FOC Date for your port as soon as the losing carrier confirms this information.
Please note that some carriers can take some hours to completely update their routes when a number has been ported and this could cause random situations with your number at your FOC Date.
Please contact the support department if a ported-in number is still unreachable from some providers after 24 hours since you were advised that the port had completed.
Thank you for your understanding.