Porting a Number - VoIP.ms Wiki

Porting a Number

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! Article en Français !! Artículo en Español
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| [https://wiki.voip.ms/article/Transf%C3%A9rabilit%C3%A9_des_DID Français] ||
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[https://wiki.voip.ms/article/Porteo_de_numeros Español]
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== Tutorial Video ==
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[[Image:PortThumbnail.png|200px|link=https://www.youtube.com/watch?v=vnVXPP1S9l0]]
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== Port a number ==
== Port a number ==
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Porting a number is the process of transfer a number from one provider to another. If you are a VoIP.ms customer and have an existing number with a different provider you can optionally bring it (port it in) to VoIp.ms´ network. Toll free numbers, local USA/Canada and even International numbers can be ported to VoIp.ms.
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Porting a number is the process of transfer a number from one provider to another. If you are a [http://voip.ms/ VoIP.ms] customer and have an existing number with a different provider you can optionally bring it (port it in) to [http://voip.ms/ VoIP.ms] network. Toll free numbers, local USA/Canada and even International numbers can be ported to [http://voip.ms/ VoIP.ms]. As of January 15th, 2020, all portings are free of charge across Canada and US48.
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Our LNP (Local Number Portability) Department handles all porting process and guides the customer through it. They are also in charge of updating the customer via email with any relevant information about the port every time there is a change of the port request status. (Such as when the information has been submitted to the carrier, when a porting date -known as FOC- has been received, when the port has completed, etc)
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Our LNP (Local Number Portability) Department handles the porting process and guides the customer through it. They are also in charge of updating the customer via email with any relevant information about the port every time there is a change of the port request status. (Such as when the information has been submitted to the carrier, when a porting date -known as FOC- has been received, when the port has completed, etc)
== Numbers portable ==
== Numbers portable ==
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Up until today, we can port numbers to our network, from the following countries:
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We can port numbers from most countries all over the world, even if we do not offer DID numbers from those countries. If you wish to verify the portability of an International number please contact our LNP staff and provide the Country code, Area code and phone number, it is important to also mention if the number is a National, Geographical or Toll-Free number.
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You may email us at ports@voip.ms
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For Faxes, we can port from Canada & United States local numbers, the porting fee per number is $15 USD.
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*AUSTRALIA
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For more information about prices you can contact [http://voip.ms/ VoIP.ms] staff, since the rate can vary depending on the country your number belongs to.
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*AUSTRIA
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*BELGIUM
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*'''CANADA ($25 usd/number)'''
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*CZECH REPUBLIC
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*DENMARK
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*ESTONIA
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*FINLAND
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*FRANCE
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*GERMANY
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*GREECE
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*NETHERLANDS
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*NORWAY
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*SLOVENIA
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*SPAIN
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*SWEDEN
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*SWITZERLAND
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*'''UNITED KINGDOM ($30 usd/number)'''
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*'''UNITED STATES  ($25 usd/number)'''
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Important: Numbers from these countries can be ported to our network if they belong to a city from where we offer DID numbers,
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== International Port IN Fees ==
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you can verify this information from your portal, under DID Numbers section, you will find a link to order DID's.
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For more information about prices you can contact VoIP.ms´ staff, since the rate can vary depending on the country your number belongs to.  
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Please contact VoIP.ms LNP Department at [mailto:ports@voip.ms ports@voip.ms] to confirm availability and final price for your International numbers. Remember to provide the full number along with the city name and city code. The upstream carrier name is also needed.  
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Prices are subject to change without notice at any time.
== Check Availability ==
== Check Availability ==
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Not all numbers from a specific country can be ported in. The most important factor to find out if a number is portable or not is the number´s city (also called ratecenter). In your customer portal, refer to DID Numbers section, you will find a link for DID Portability. In this link you can verify if your number is portable to our network, just click on the link that says "Check availability".  
Not all numbers from a specific country can be ported in. The most important factor to find out if a number is portable or not is the number´s city (also called ratecenter). In your customer portal, refer to DID Numbers section, you will find a link for DID Portability. In this link you can verify if your number is portable to our network, just click on the link that says "Check availability".  
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[[File:Porting.jpg]]
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[[File:Port.png|thumb|none|600px]]
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  Important: There is a one time fee of $25 usd per number in order to port to our network, the process can take from 1-4 weeks depending on the rate center. (This information applies to port ins for USA and Canada numbers)
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  Important: For Canadian, US and Toll-free Numbers the porting fee is free per number in order to port to our network, the process can takes around 5 working days before everything is completed.
== Start Procedure ==
== Start Procedure ==
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Once you have verified your number can be ported, on the same link (DID Portability) click on "Start procedure" you will be presented with a process of 6 steps to initiate the port of your number.
Once you have verified your number can be ported, on the same link (DID Portability) click on "Start procedure" you will be presented with a process of 6 steps to initiate the port of your number.
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[[File:Steps.jpg]]
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[[File:Steps.jpg|thumb|none|600px]]
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Important: Make sure you have a scan of your latest invoice/statement in PDF, MS Word or as an Image file, SIGNED on a blank part. Do not sign it over any lines or graphics.
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: Important: Make sure you have a scan of your latest invoice/statement in PDF, MS Word or as an Image file, SIGNED on a blank part.  
 +
: Do not sign it over any lines or graphics.
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After following all the steps in the process and confirmed your order, you will receive an email notification from our LNP department, that will guide you during the entire process and provide all the necessary updates. If any additional information is required they will contact you, so you can be informed all the time.
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After following all the steps in the process and confirmed your order, you will receive an email notification from our LNP Department, that will guide you during the entire process and provide all the necessary updates. If any additional information is required they will contact you, so you can be informed all the time.
Here you can find a detailed explanation of each step you have to follow in order to start a port request:
Here you can find a detailed explanation of each step you have to follow in order to start a port request:
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[http://wiki.voip.ms/article/Porting_a_US_Number Porting a US Number]
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* [[Porting a US Number]]
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* [[Porting a Canadian Number]]
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* [[Porting a Toll Free Number]]
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[http://wiki.voip.ms/article/Porting_a_Canadian_Number Porting a Canadian Number]
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== Port Rejection ==
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[http://wiki.voip.ms/article/Porting_a_Toll_Free_Number Porting a Toll Free number]
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If there is a problem with your porting process, the LNP department will notify you via email on the following steps to take to address this problem. You can read more about port rejections and the most common reasons here, [[Port Rejection]].
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== Requirements ==
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== Important Notes to Remember ==
Some important requirements you need to know before starting a port request:
Some important requirements you need to know before starting a port request:
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*Make sure you provide the exact information as it appear on '''Customer Service Record'''. This is usually your Service Address. Please note that the service address CAN be different from your billing address. Billing address will usually get rejected if it's not the same as your service address. If you are not sure what is the correct customer service record, please contact your current service provider before proceeding.
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*We are not responsible for any Port Out Fee your carrier may charge when leaving them, as it is beyond our control. Prior to starting a porting order with us, please contact the losing carrier and ask them about any port out fee they may charge you.
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*Make sure to provide the exact information as it is on the losing carrier's '''Customer Service Record'''. This is usually your Service Address. Please note that the service address CAN be different from your billing address. Billing addresses will usually get rejected if it's not the same as your Service Address. If you are not sure of what is the correct service information, please contact your current service provider to obtain the Customer Service Record before proceeding.
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*During a regular porting process your number must be working with the losing provider, which means you need to also make sure your number is active and not scheduled for cancellation, until the port gets completed. Disconnected numbers are not portable.
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*If you decide to port in your number, you will need to make sure that you have a balance above $0. Otherwise, our system will not allow you to start the process until the balance is in positive standing.
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*It is the customer's responsibility to contact the losing provider '''after''' the number has been completely ported to VoIP.ms in order to have the number and/or other services disconnected from them.
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*It is important to remember that, if the initial request comes back rejected due to needing additional information or some error, the process time starts again after it has been resubmitted.
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*During a regular porting process your number will be working with the losing provider, which means you need to also make sure your number is active and not scheduled for cancellation, until the port gets completed.
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*Once you receive a FOC, for a number being ported, that number is now treated as if it´s already on our network. The Number will show in your available DID list and you can configure it. You must configure the DID to be able to reach it via the VOIP.ms network.
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*If you decide to port your number, you will have to make sure that your balance cover the fee of the port. Otherwise, our staff will not start the process until the balance is in a positive standing after you have submitted the port order.
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''Canadian and USA numbers are activated on per minute plan once ported. If you would rather have it activated on flat rate, please mention it in the Notes/Comments field, on the step 5 of the port request.''
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*It is the customer´s responsibility to contact the losing provider '''after''' the number has ported completely to VoIP.ms in order to request to have the number or other services disconnected with them.
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== What about Porting Out? ==
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''The Canadian and USA numbers are activated on per minute plan once ported. If you would rather have it activated on flat rate, please mention it in the Notes/Comments field, on the step 5 of this port request.''
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If you wish to port out a number from our service you can do so at any time by starting a port request with the new provider you will use. As for the information you will need, you can request it via email at [mailto:ports@voip.ms ports@voip.ms] from the email address associated with your account, just let us know the number you will port.
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== What about porting out? ==
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Canadian local and Toll-Free port out numbers are authorized as long as the information matches with what is in your Contact Information section and you have a positive balance.
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Please avoid deleting the number since in most cases the number is not ported yet and if you delete it, you may lose it. Once the number is ported out, the LNP staff will remove it from your account.
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We are only notified once the number has ported away so we can remove it. We have no insight into an order prior to that. Please let us know if there is a specific rejection that you have received and we may be able to help further.
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*If you wish to port out a number from our service you can do so at any time by making a porting request with the new provider, and give your name/address as it is listed on your VoIP.ms account.
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This is the same for US port outs since we are not a CLEC, we are not advised when a number is either rejected or ported out. Please open up a ticket to our LNP Department if there is a specific rejection that you have received. Also, make sure you delete the number after the new carrier confirms it has been properly ported and tested with them.
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Remember that we authorize all port outs if the information matches what is in your account, and you do not have  negative balance.
 
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Make sure to delete the DID number from your VoIP.ms Customer portal '''after''' the number has been tested fully operational with the new provider.
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Please open up a ticket to our LNP Department if you get a rejection when porting out your number.  
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[[category:guides]]

Latest revision as of 20:38, 1 December 2020

Article en Français Artículo en Español
Français

Español


Contents

Tutorial Video

PortThumbnail.png


Port a number

Porting a number is the process of transfer a number from one provider to another. If you are a VoIP.ms customer and have an existing number with a different provider you can optionally bring it (port it in) to VoIP.ms network. Toll free numbers, local USA/Canada and even International numbers can be ported to VoIP.ms. As of January 15th, 2020, all portings are free of charge across Canada and US48.


Our LNP (Local Number Portability) Department handles the porting process and guides the customer through it. They are also in charge of updating the customer via email with any relevant information about the port every time there is a change of the port request status. (Such as when the information has been submitted to the carrier, when a porting date -known as FOC- has been received, when the port has completed, etc)

Numbers portable

We can port numbers from most countries all over the world, even if we do not offer DID numbers from those countries. If you wish to verify the portability of an International number please contact our LNP staff and provide the Country code, Area code and phone number, it is important to also mention if the number is a National, Geographical or Toll-Free number. You may email us at ports@voip.ms For Faxes, we can port from Canada & United States local numbers, the porting fee per number is $15 USD.

For more information about prices you can contact VoIP.ms staff, since the rate can vary depending on the country your number belongs to.

International Port IN Fees

Please contact VoIP.ms LNP Department at ports@voip.ms to confirm availability and final price for your International numbers. Remember to provide the full number along with the city name and city code. The upstream carrier name is also needed.

Prices are subject to change without notice at any time.

Check Availability

Not all numbers from a specific country can be ported in. The most important factor to find out if a number is portable or not is the number´s city (also called ratecenter). In your customer portal, refer to DID Numbers section, you will find a link for DID Portability. In this link you can verify if your number is portable to our network, just click on the link that says "Check availability".

Port.png
Important: For Canadian, US and Toll-free Numbers the porting fee is free per number in order to port to our network, the process can takes around 5 working days before everything is completed.

Start Procedure

Once you have verified your number can be ported, on the same link (DID Portability) click on "Start procedure" you will be presented with a process of 6 steps to initiate the port of your number.

Steps.jpg
Important: Make sure you have a scan of your latest invoice/statement in PDF, MS Word or as an Image file, SIGNED on a blank part.
Do not sign it over any lines or graphics.

After following all the steps in the process and confirmed your order, you will receive an email notification from our LNP Department, that will guide you during the entire process and provide all the necessary updates. If any additional information is required they will contact you, so you can be informed all the time.

Here you can find a detailed explanation of each step you have to follow in order to start a port request:

Port Rejection

If there is a problem with your porting process, the LNP department will notify you via email on the following steps to take to address this problem. You can read more about port rejections and the most common reasons here, Port Rejection.


Important Notes to Remember

Some important requirements you need to know before starting a port request:

Canadian and USA numbers are activated on per minute plan once ported. If you would rather have it activated on flat rate, please mention it in the Notes/Comments field, on the step 5 of the port request.

What about Porting Out?

If you wish to port out a number from our service you can do so at any time by starting a port request with the new provider you will use. As for the information you will need, you can request it via email at ports@voip.ms from the email address associated with your account, just let us know the number you will port.

Canadian local and Toll-Free port out numbers are authorized as long as the information matches with what is in your Contact Information section and you have a positive balance. Please avoid deleting the number since in most cases the number is not ported yet and if you delete it, you may lose it. Once the number is ported out, the LNP staff will remove it from your account. We are only notified once the number has ported away so we can remove it. We have no insight into an order prior to that. Please let us know if there is a specific rejection that you have received and we may be able to help further.

This is the same for US port outs since we are not a CLEC, we are not advised when a number is either rejected or ported out. Please open up a ticket to our LNP Department if there is a specific rejection that you have received. Also, make sure you delete the number after the new carrier confirms it has been properly ported and tested with them.


Please open up a ticket to our LNP Department if you get a rejection when porting out your number.

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