Porting a Number - VoIP.ms Wiki

Porting a Number

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Revision as of 14:12, 1 July 2011 by William (Talk | contribs)
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Port a number

Porting a number is the process of transfer a number from one company to another. If you are a VoIP.ms customer and have an existing number you would like to have with us, it is possible to bring your number with our service. Toll free numbers, local USA/Canada and even International numbers can be ported with us, you can transfer a landline, cellphone or a number with another VoIP provider.

We count with a LNP (Local Number Portability) department that handle all the porting process and guide the customer though it. They are also in charge to update the customer via email with any relevant information about his port status.

Numbers portable

Up until today, we can port numbers to our network, from the following countries:

Important: Numbers from these countries can be ported to our network if they belong to a city from where we offer DID numbers, 
you can verify this information from your portal, under DID Numbers section, you will find a link to order DID's.

For more information about prices you can contact our staff, since the rate can vary depending on the country your number belongs to.

Check Availability

In your customer portal, refer to DID Numbers section, you will find a link for DID Portability. In this link you can verify if your number is portable to our network, just click on the link that says "Check availability".


Important: There is a one time fee of $25 usd per number in order to port to our network, the process can take from 1-4 weeks depending on the rate center.

Start Procedure

Once you have verified your number can be ported, on the same link (DID Portability) click on "Start procedure" you will be presented with a process of 6 steps to initiate the port of your number.


Important: Make sure you have a scan of your latest invoice/statement in PDF, MS Word or as an Image file, SIGNED on a blank part. Do not sign it over any lines or graphics.

After following all the steps in the process and confirmed your order, you will receive an email notification from our LNP department, that will guide you during the entire process and provide all the necessary updates. If any additional information is required they will contact you, so you can be informed all the time.


Some important requirements you need to know before starting a port request:

The Canadian and USA numbers are activated on per minute plan once ported. If you would rather have it activated on flat rate, please mention it in the Notes/Comments field, on the step 5 of this port request.

What about porting out?

Remember that we authorize all port outs if the information matches what is in your account, and you do not have negative balance.

Make sure to delete the DID number from your VoIP.ms Customer portal after the number has been tested fully operational with the new provider.

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