Porting a Canadian Number - VoIP.ms Wiki

Porting a Canadian Number

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You can port one or multiple numbers within one order. Please note that in order to do so, all numbers must have the same customer information with the losing provider. The porting fee per local or toll-free numbers are free. You can not mix toll-free numbers and local numbers on the same order. If the information is somehow different, you will need to start another request.

Please note: The process usually takes 1 business week.

In the following lines you will find all the necessary steps to port an existing Canadian number from another provider to VoIP.MS

Before starting the port process, it is very important to verify if your number can be ported to the VoIP.MS network, please confirm this at http://wiki.voip.ms/article/Porting_a_Number#Check_Availability

Step 1.

First you have to confirm the order type of your port process. In this case will be a Canadian number.


Step 2.

Now you must enter the number(s) you wish to port. By clicking on the Question Marks next to the fields, more details will be available. If you have more than 1 number with the losing provider but you only want to port one or some of them, you should check on YES at this section and then type the list of services and/or numbers that will remain with the current carrier and what is to do with them (disconnect them, keep them as it is, etc.)

If you want to port all of them, you have to check on NO at "Partial Port" and you should enter all the numbers at "DID Number(s) to port" .

When this has been done, you will need to specify if the numbers are for a residence or a business use.

If you are going to port a mobile number you have to provide the IMEI. (If the number is not a cell phone you can leave these fields blank)

For Wireless Ports in Canada, some Carriers may send either an SMS or email to the owner regarding the approval for the current port request. Once you receive this notice, you have 90 minutes to reply and approve the port, otherwise, the losing carrier may reject the port request and cancel the process.

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Step 3.

Now you should enter all information required. It must be exactly as it appears on the the losing carrier's CSR (Customer Service Record). Please note that your Customer Service Record can differ from your billing information. If you are not sure what the CSR information is, please contact your current service provider to request the CSR as it's the most important information to raise the chances of having a successful port.

If you are planning to port a number under a different name than yours to a VoIP.ms account, you must fill the porting request using the information as it appears on the CSR. It does not matter if the name on the losing carrier's account does not match with the information at VoIP.ms, remember that we need to match the information the losing carrier has.

The "Statement Name" Field is for Business Numbers only, please enter your Business Name if applicable, otherwise please leave blank.


Step 4.

You must enter the Service provider's name, which is your current carrier and the Customer Account # that you have with the current carrier.


Step 5.

What is needed here is to upload a scan of your latest signed invoice from your losing provider. Please place your signature on a Blank part where there are no elements interfering with it. If the provider of the number does not provide an invoice, you could take a screen shot from the losing provider´s your Portal where it shows your number and account information.

If you would like to include any comment or additional information to this port. You can do it at the Notes/Comments field.


Step 6.

The system will show you the number(s) are going to be ported, the porting fee when applicable, per number and the Total amount that will be debited from your balance. Please confirm that all information is correct.

After this, the port process will be completed and your request will be sent to the LNP Department on VoIP.ms

LNP Department will process your request and they will email you either requesting more information if needed or just to confirm everything is correct and will give you a FOC Date for your port as soon as the losing carrier confirms this information.


Please note that some carriers can take some hours to completely update their routes when a number has been ported and this could cause random situations with your number at your FOC Date.

Please contact the support department if a ported-in number is still unreachable from some providers after 24 hours since you were advised that the port had completed.

Thank you for your understanding.

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