Order a DID Number - VoIP.ms Wiki

Order a DID Number

From VoIP.ms Wiki

Jump to: navigation, search

DID (Direct Inward Dial) Numbers are used to receive incoming calls. These phone numbers can be called from any phone, including mobile phones and payphones. So whether you are a local, national, or global business, you can use your DID numbers.

Also keep in mind that in VoIP.ms you do not need to have a DID number in your account in order to be able to place outgoing calls. For sending outgoing calls it is just required to have a balance over $0.


Order DID

You can order a DID Number at your Customer Portal>> Manage DID>> Order DID.

Calls Between VoIP.ms DID numbers from USA and Canada, have no cost. 


There you can find the following options:

Local Numbers: You can choose numbers from USA and Canada.

International Numbers. These numbers belongs to a particular country and particular city.

Toll Free Numbers: You can choose TF numbers from US, Canada, US+Canada or international numbers.

iNum DID's: It is a global phone number, it doesn't belongs to a particular country, or even a particular city.

National Numbers (Non Geographical): These numbers belongs to a particular country but not to a particular city and they can only be reached with a land line from that country.

Virtual SIP Numbers: These numbers can only be reached via "SIP URI" over internet.

DIDs with Virtual PRI (Per Channel): Available on request - Please send an e-mail to sales@voip.ms for a quote


Choose a DID number

Once you have selected the desired type of number, you have to select the country/state for your DID order (when it applies) and then select a number from the list if they are available, and you will be able to see the charges that will apply for it.

You can also look for a DID which contains, starts or ends with specific numbers using the "Contains", "Starts with" or "Ends with" options and if there is an available number like the one you are looking for, it will appear on the list.


Choose an incoming plan for your DID

You could choose between 2 different plans for incoming calls:

The per minute or flat rate plan (intended for residential use only), this one includes 3500 min of free incoming calls.


Finish your DID order

After this you just have to select the default settings for your new number and click on the button "Order DID" to finish this process.

Once you successfully purchased a DID Number an e-mail will be sent to the e-mail associated with your VoIP.ms Account. Order5.JPG

Start a DID Back order

If there is no number in stock available, you could start a back order process and a random number will be delivered on your account after this process is completed.


After this you just have to choose between the different plans for incoming calls and select the default settings for your new number.


Ordering an International DID number

When ordering an International DID Number, you will be able to select among different Countries.


Once you select a Country, a new page will prompt, showing the Setup Fee, Monthly Fee, Inbound Calls amount and Channels (incoming) for that specific Country.
On the section below will be shown the available rate centers, the Area code and how many number exists for that country.
There is a case in blank where you can enter the amount of DID numbers from that rate center that you wish to purchase. Once you click on the 'Order' button the next screen will prompt.


This is confirmation Page of the DID Purchase. Here you will be able to Preset your DID number before we add it to your account. You will be able to change the following options:

Once you finish with the preset, click on the 'Click here to confirm your order' button.


Ordering a Toll Free Number

We offer 4 options when ordering a Toll Free number.


On the United States section, the first thing you will see the filter to search Toll Free numbers. You can filter them by 800 | 866 | 877 | 888 | All, or you can even enter in the blank field an specific number you wish to search.


Once you have selected the number you wish to purchase, scroll down and you will be able to see the Monthly Fee, the Per minute Cost, Setup fee and Billing increment for that specific number.
On the same section you can preset your Toll Free number by assigning a Route, Point of Presence and Additional Failover Options.

If you are sure that this is the number want, you will only have to click on the 'Click to confirm you order' button and the number will be added to your account.


Ordering a Vanity Number

Vanity numbers are customizable Toll Free Numbers, for example: 888-421-HELLO. This will help your Callers or Customer to easily remember your number in case of not having it.


Once you entered a valid and existing number, you will need to select a Carrier.

Now you only need to click the 'Order Now' button to proceed.


Ordering an International Toll Free Number

This process is basically the same as Ordering an International DID Number process. Please refer to this LINK

Ordering iNums

iNum stands for international Number. It is a new kind of global phone number for a new kind of world; a world with a new geography that's about local presence and global relationships, not about distance or national borders.
Our iNum DIDs are currently given for free. This section only shows the basic DID number options


An iNum DID will be assigned to your account after you click on the order button at the bottom of this page.

Ordering National Numbers (Non-Geographical)

These numbers belongs to a particular country but not to a particular city and they can only be reached with a land line from that country.

This process is basically the same as Ordering an International DID Number process. Please refer to this LINK

Ordering Virtual Numbers

Virtual SIP numbers are similar to standard DID numbers. The major difference is that virtual SIP numbers are not accessible via "PSTN". They can only be reached via "SIP URI" over internet. For example, if you have a DID number with another provider and they support SIP URI Forwarding, you could forward your number to a virtual number at voip.ms just like if it was one of our numbers.

All virtual numbers consist of the following digits: 11 + Accountcode + 3 digits of your choice for a total of 11 digits. The final uri will be that number followed by the @ sign at one of our server. If you intend to send the calls to a phone or adapter, you'll need to point it to the proper server. Example SIP URI: 11139808123@houston.voip.ms


Personal tools
VoIP.ms Wiki
VoIP.ms Blog
Guides (English)
Guides (Français)
Guías (Español)