Order a DID Number - VoIP.ms Wiki

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Order a DID Number

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DID (Direct Inward Dial) numbers are used to receive incoming calls using a Voice over IP (VoIP) service. These numbers may be called from any regular phone, including landlines and cell phones. Whether you are a local, national, or global business, you can use your DID numbers.

DID numbers are only required for the purpose of receiving calls. To make outgoing calls, you only need to configure your VoIP.ms Credentials on a device or softphone and maintain a positive balance on your account.


Blog article

Benefits of Having a Toll-free Number for Your Business

Order DID

You can order a DID Number at your Customer Portal, in DID Numbers >> Order DID(s).

Order DID

There you can find the following options:

Local Numbers: You can choose numbers from USA and Canada.

International Numbers. These numbers belongs to a particular country and particular city.

Toll Free Numbers: You can choose toll-free numbers from US, Canada, US+Canada or international numbers. Unlike a local (domestic or international) number, a toll-free or freephone number usually only works within one country or one country code but is free to call from a land line.

National Numbers (Non Geographical): These numbers belongs to a particular country but not to a particular city and they can only be reached with a land line from that country.

Virtual SIP Numbers: These numbers can only be reached via "SIP URI" over internet.

DIDs with Virtual PRI (Per Channel): Available on request - Please send an e-mail to [email protected] for a quote.


Choose a DID number

Once you have selected the desired type of number, you may select the country/state for your DID order (when it applies) and then select a number from the list if they are available, and you will be able to see the incoming plan and the setup fee before buying it.

You can also refine a DID Number search by using the "Contains", "Starts with" or "Ends with" options on the Search Field of that same screen. The available numbers fulfilling this criteria should be displayed if there is any.


Choose an incoming plan for your DID

You could choose between 2 different plans for incoming calls:

  • The Per Minute Plan, which charges a monthly fee and a fixed fee for every minute the call lasts.
  • And the Flat Rate Plan, which is intended for Residential Usage only and includes 3500 incoming Minutes per month.


Finish your DID order

After this you just have to select the Main Routing, Point of Presence, Failover measures and other optional features for your new number and click on the button "Order DID" to finish this process.

Once you successfully purchased a DID Number an e-mail will be sent to the e-mail associated with your VoIP.ms Account confirming this action.


Start a DID Back order

In case there is no number available in stock, you can start a backorder process and a random number can be delivered to your account.


After this you just have to choose between the different plans for incoming calls and select the default settings for your new number, just like it is explained on the section above.


Ordering an International DID number

When ordering an International DID Number, you will be able to select amongst different Countries.


Once you select a Country, a new page will prompt, showing the Setup Fee, Monthly Fee, Inbound Calls amount and Channels (incoming) for that specific country.

On the section below will be shown the available rate centers, the Area code and how many number exists for that country.

There is a case in blank where you can enter the amount of DID numbers from that rate center that you wish to purchase.

The delivery of numbers in stock takes in average 1 (one) business day but may vary according to the location.

Once you click on the 'Order' button the following screen will follow.


This is confirmation Page of the DID Purchase. Here you will be able to Preset your DID number before we add it to your account. You will be able to change the following options:

  • Caller ID Name lookup.
  • DID Point of Presence.
  • Routing.
  • Additional Failover Options.

Once you finish with the preset, click on the 'Click here to confirm your order' button.


The delivery of numbers in stock takes in average 1 (one) business day but may vary according to the location.

Ordering a Toll Free Number

We offer 4 options when ordering a Toll Free number:

  • United States. (Check availability and order toll-free DIDs for American callers, Canada unlockable)
  • Canada+United States. (Check availability and order toll-free DIDs for Canadian and American callers)
  • Vanity Numbers. (Check availability for custom toll-free numbers in the SMS/800 database)
  • International. (Check availability and order international toll-free numbers)


On the United States section, the first thing you will see the filter to search Toll Free numbers. You can filter them by 800 | 833 | 844 | 855 | 866 | 877 | 888 | All, or you can even enter in the blank field an specific number you wish to search.

  • The Canada + United States section does not include this filter. Everything else in this section is exactly the same as in the 'United States' section.


Once you have selected the number you wish to purchase, scroll down and you will be able to see the Monthly Fee, the Per minute Cost, Setup fee and Billing increment for that specific number.

On the same section you can preset your Toll Free number by assigning a Route, Point of Presence and Additional Failover Options.

From this screen, you should 'Click to confirm your order' button to confirm your order and the number will be added to your account.


Ordering a Vanity Number

Vanity numbers are customizable Toll Free Numbers, for example: 888-421-HELLO. This will help your Callers or Customer to easily remember your number. A "custom" toll-free number will normally take longer to configure initially than a random number already in the voip.ms inventory but can serve as a valuable marketing tool due to its memorability.


Once you entered a valid and available number, you will need to select a carrier.

  • American Carrier: Your toll-free number will work for US callers only at a rate of 1.9 cents per minute. This can be changed later to USA/Canada (See below). Monthly fee is $0.99 starting at delivery date. There's a one-time setup fee of $15 to order each custom DID. Approximate delivery time: 1-5 business days.
  • American Carrier, American and Canadian Callers allowed: Your toll-free number will work for both US and Canadian callers at a rate of 1.9 cents per minute for US callers and 8 cents per minute for Canadian Callers. Monthly fee is $0.99 per month starting at delivery date. There's a one-time setup fee of $15 to order each custom DID. Approximate delivery time: 1-5 business days.
  • Canadian Carrier: Your toll-free numbers will work for both American and Canadian Callers at a rate of 2.7 cents per minute for both countries. Monthly fee is $1.25 per month starting at delivery date. There's a one-time setup fee of $30 to order each custom DID. Approximate delivery time: 1-3 business days.

Now you only need to click the 'Order Now' button to proceed.


Ordering an International Toll Free Number

This process is basically the same as Ordering an International DID Number process. Please refer to that section

Ordering Virtual Numbers

Virtual SIP numbers are similar to standard DID numbers. The major difference is that virtual SIP numbers are not accessible via "PSTN". They can only be reached via "SIP URI" over internet. For example, if you have a DID number with another provider and they support SIP URI Forwarding, you could forward your number to a virtual number at voip.ms just like if it was one of our numbers.

All virtual numbers consist of the following digits: 11 + Accountcode + 3 digits of your choice for a total of 11 digits. The final URI will be that number followed by the @ sign at one of our server. If you intend to send the calls to a phone or adapter, you'll need to point it to the proper server. Example SIP URI: [email protected]


Order DIDS using the Reseller Interface

The feature is available for your client through the Reseller interface. You must enable this feature in your package in order to give them the ability to leverage this.

Go under the navigation bar on [Reseller] then click on [Manage Rates & Packages]

OrderDID Reseller 1.png

Click on the Edit button to edit your package, or click on [Create a new package] to create a new one.

OrderDID Reseller 2.png

Go under the [Reseller System Configuration] Tab, and on the section "Type of configuration" select: [Package Configuration],

OrderDID Reseller 3.png

Then scroll down and find the feature "Order DIDS", and enable it.

OrderDID Reseller 4.png

OrderDID Add.png
OrderDID Add 2.png
OrderDID Add 3.png
OrderDID Add 4.png

The new DID ordered will be available in the My service section under Service.

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