Key Questions to Ask When Devising a Unified Communication Strategy
From VoIP.ms Wiki
Building on last week’s post, Unified Communication (UC) is slowly, but gradually becoming the most important necessity of any business in today's digital and information age. Adoption of unified communication solutions is increasing rapidly and businesses who have already adopted the technology speak highly about it, as they have experienced an increase in efficiency and productivity at their workplace with a versed UC strategy. But what about businesses who have still not adopted it and are thinking to devise a plan to deploy a fully functional UC Strategy?
1. What features your business must adopt as a part of a UC strategy?
Unified Communication solutions consist of different features like video conferencing, call routing and diverting, instant messaging, collaboration and many others. The list of feature-offering as a part of UC strategy continues to go on and on. However, adapting to all such features can be quite expensive and a tedious task to do at a single time. Thus, it is important for any businesses to understand their business requirements when it comes to Unified Communications. Assess which communication features are the most used by your employees and thus deploy only those solutions, it will not only increase their efficiency of work, but also their productivity.
2. What challenges can businesses face while deploying UC solutions?
One of the biggest challenges that most businesses face while deploying a Unified Communication solution is the seamless integration of multiple communication methods. As a matter of fact, the equipment and software requirements for each of the features can be a daunting task and must be done efficiently to provide a seamless user-friendly experience. If the interface is not good, employees will find it difficult to use and thus it will not be beneficial.
3. Can businesses easily and seamlessly integrate a fully functional UC strategy in their current system?
For a UC strategy to work seamlessly well with your current systems, it is imperative that the existing network, routers, and servers are able to bear the extra load deployed by the UC strategy. If the business is opting for VoIP solutions, it is also important to have the appropriate bandwidth to ensure smooth functioning.