Key Questions to Ask When Devising a Unified Communication Strategy - Wiki

Key Questions to Ask When Devising a Unified Communication Strategy

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Building on last week’s post, Unified Communication (UC) is slowly, but gradually becoming the most important necessity of any business in today's digital and information age. Adoption of unified communication solutions is increasing rapidly and businesses who have already adopted the technology speak highly about it, as they have experienced an increase in efficiency and productivity at their workplace with a versed UC strategy. But what about businesses who have still not adopted it and are thinking to devise a plan to deploy a fully functional UC Strategy?

It is important for businesses who are in the process of adopting unified communications as part of their global communications solutions to understand that UC is not a single product. Instead, it is a bunch of products working together to provide a consistent, unified user interface and experience throughout devices.

Unified communications solutions perform seamless operations by consolidating email, fax, phone, video conferencing, chat and collaboration regardless of the device used. The fundamental goal of a successful UC strategy is to reduce communication latency. For businesses who are looking to devise a perfect Unified Communication Strategy, here are some questions to consider.

1. What features your business must adopt as a part of a UC strategy?

Unified Communication solutions consist of different features like video conferencing, call routing and diverting, instant messaging, collaboration and many others. The list of feature-offering as a part of UC strategy continues to go on and on. However, adapting to all such features can be quite expensive and a tedious task to do at a single time. Thus, it is important for any businesses to understand their business requirements when it comes to Unified Communications. Assess which communication features are the most used by your employees and thus deploy only those solutions, it will not only increase their efficiency of work, but also their productivity.

2. What challenges can businesses face while deploying UC solutions?

One of the biggest challenges that most businesses face while deploying a Unified Communication solution is the seamless integration of multiple communication methods. As a matter of fact, the equipment and software requirements for each of the features can be a daunting task and must be done efficiently to provide a seamless user-friendly experience. If the interface is not good, employees will find it difficult to use and thus it will not be beneficial.

Another challenge that businesses get caught up in, is the partial deployment of UC features. If the employees do not get access to the required features, their productivity and efficiency will be affected. It is important for businesses to integrate all of the features required by the employees.

On the other hand, if a business is trying to integrate unwanted (or unimportant) features as a part of its UC strategy, this will result in increased capital expenditures and overall costs. Thus, keeping the budget requirement in mind is another challenge that most of the businesses go through.

3. Can businesses easily and seamlessly integrate a fully functional UC strategy in their current system?

For a UC strategy to work seamlessly well with your current systems, it is imperative that the existing network, routers, and servers are able to bear the extra load deployed by the UC strategy. If the business is opting for VoIP solutions, it is also important to have the appropriate bandwidth to ensure smooth functioning.


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