Is Voice over Internet Protocol (VoIP) Reliable? - Wiki

Is Voice over Internet Protocol (VoIP) Reliable?

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The biggest question businesses have while adopting new technology is reliability. Even the most advanced technology with state of the art capabilities will be of no good to business, if it is not reliable and consistent. Communication is an integral part of any business and telephony systems remains the major source of communication for clients. Thus to ensure seamless integration, businesses are more focused on reliability as opposed to many advantages that a certain service might have to offer. Same is the case with VoIP. Businesses are aware of the pros which it has to offer, yet for a long period of time since the inception of VoIP services, they are worried about its reliability.

Reliability of VoIP has increased exponentially since its inception. VoIP technology is now improved enough to deliver high-quality calls that are equally responsible as the old telephony systems. Yet sometimes, businesses face the issue of inconsistency and irregularity. However, most of the times, the problem isn't with the service providers. Their services are fully operational and the problems lie within the businesses network. VoIP services heavily rely on office network and internet speed, so as to ensure high voice quality and reliability. Following are the several suggestions which can be utilized to guarantee high reliability.

1. Internet Speed

Internet speed is a vital element in the proper functioning of your businesses VoIP services. More often than not, when you experience a break or inconsistency during a voice call, internet speed is the one to blame for. It is important to test the internet speed and check whether or not it meets the minimum requirements specified by the service provider. And if it doesn't, all you need to do is to upgrade your internet plan to match the specific requirements and you will have access to reliable VoIP services.

2. Dedicated Internet Connection for VoIP

The amount of data used in the office network is equally important for VoIP reliability and consistency. For an office with one network setup, and 20+ employees consuming data through video streaming and downloading large files, your VoIP services are bound to take a toil. In such instances, it important to set up the VoIP services on another network. You can even opt for one of the many inexpensive internet lines so that there is no extra cost burden on the business. Once you avoid the spikes in data usage, with the network connected to your VoIP services, the call quality will automatically improve.

3. Power Outage and Simultaneous Calls

Having a source for power backup in cases of internet and power outages is extremely important to keep your VoIP services up and running. With a UPS and a generator, VoIP equipment and internet router gets continuous electrical supply, whenever there is a power outage or failure. In addition to this, also reduce the number of simultaneous calls to achieve improved service. With each extra call, the demand on the VoIP service increases, which will do nothing but add to its overhead.

To conclude, there is no need for businesses to worry about unexpected system failure or interruptions in their workflow. It is as reliable as your traditional telephony system and you can benefit from various extra features!


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