International Calls - Wiki

International Calls

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In this entry we will discuss International Calls. Within VoIP.MS we consider "International" calls that ends to numbers outside US48 and Canada.

Placing Calls

When you try to reach an International Number, you must follow these instructions:

In your account you will be able to choose from 2 different dialing modes (Customer Portal >> Main Menu >> Account Settings >> General.)

    - North America (NANPA): You'll need to use the 00 or 011 prefix to call international numbers.
    - E164 : You dial numbers by using country code first, you don't need to send the 00 or 011 prefix to call international numbers. 

  • Account settings
  • International's dialing mode
    - Please select the option "Yes - International Calls Enabled"
International call enabled/disabled

 * International Call : 00 or 011 + Country Code + Area Code + Number 
                -011 - US exit code; must be dialed first for all international calls made from the USA or Canada
                     - country code 
                     - area code - 2 - 3 digit area codes (if it's required)
                     - phone number - 7 - 8 digits; area code + number total 10 digits


If your International Call does not connect, please trying doing this:

  • Account restrictions
  • Allow Calls to Countries

International value / premium

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