International Calls - VoIP.ms Wiki

International Calls

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(Created page with "In this entry we are gonna talk about the International Calls. =='''Description'''== An International Call is the call that you place in you voip.ms account to numbers out from...")
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     - '''North America (NANPA)''': You'll need to use the 00 or 011 prefix to call international numbers.
     - '''North America (NANPA)''': You'll need to use the 00 or 011 prefix to call international numbers.
     - '''E164''' : You dial numbers by using country code first, you don't need to send the 00 or 011 prefix to call international numbers.  
     - '''E164''' : You dial numbers by using country code first, you don't need to send the 00 or 011 prefix to call international numbers.  
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  [[File:Dialing Mode.jpg|400px]]
  [[File:Dialing Mode.jpg|400px]]
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* When you sing up, by default our account have disable international calls, please make sure that are activated('''Customer Portal >> Main Menu >> Account Settings >> Account Restrictions''').
* When you sing up, by default our account have disable international calls, please make sure that are activated('''Customer Portal >> Main Menu >> Account Settings >> Account Restrictions''').
     - Please select the option "Yes - International Calls Enabled"
     - Please select the option "Yes - International Calls Enabled"
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[[File:Allow Inter.jpg|400px]]
[[File:Allow Inter.jpg|400px]]
      
      
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* If you want to place a International Calls, make sure that you are dialing properly the number.  
* If you want to place a International Calls, make sure that you are dialing properly the number.  
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If you are not able to reach your International Call, please trying doing this:  
If you are not able to reach your International Call, please trying doing this:  
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* Verify that you have Allow the call from this country ('''Customer Portal >> Main Menu >> Account Settings >> Account Restrictions''').
* Verify that you have Allow the call from this country ('''Customer Portal >> Main Menu >> Account Settings >> Account Restrictions''').
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[[File:Allow Inter Count 1.jpg|400px]]
[[File:Allow Inter Count 1.jpg|400px]]
[[File:Allow Inter Count.jpg|400px]]
[[File:Allow Inter Count.jpg|400px]]
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* Try reach this number with our Value or Premium route ( '''Customer Portal >> Main Menu >> Account Settings >> Account Routing''').
* Try reach this number with our Value or Premium route ( '''Customer Portal >> Main Menu >> Account Settings >> Account Routing''').
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[[File:Value Premium.jpg|400px]]
[[File:Value Premium.jpg|400px]]
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* Trying with 033 and 044 (Value and Premium Prefix) E.G 044+ Your Number.
* Trying with 033 and 044 (Value and Premium Prefix) E.G 044+ Your Number.
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* Check in our "Rates" section this number and see what kind of number is. Please note there are some numbers that can't be reach in our network. Go to your Customer Portal >> Rates >> Check Rates Online and paste the number in the search field.
* Check in our "Rates" section this number and see what kind of number is. Please note there are some numbers that can't be reach in our network. Go to your Customer Portal >> Rates >> Check Rates Online and paste the number in the search field.
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* If you are using a PBX you will probably need to review your outbound routes and dial plan in the PBX or Asterisk system.
* If you are using a PBX you will probably need to review your outbound routes and dial plan in the PBX or Asterisk system.
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* If the issue persist, please don't hesitate to contact us.
* If the issue persist, please don't hesitate to contact us.

Revision as of 17:04, 10 June 2011

In this entry we are gonna talk about the International Calls.

Description

An International Call is the call that you place in you voip.ms account to numbers out from US and Canada. Calls to the other part of the globe are taken as a International Destination.

Placing Calls

When you try to reach a International Number, you must follow these instructions:

    - North America (NANPA): You'll need to use the 00 or 011 prefix to call international numbers.
    - E164 : You dial numbers by using country code first, you don't need to send the 00 or 011 prefix to call international numbers. 


Dialing Mode.jpg


    - Please select the option "Yes - International Calls Enabled"


Allow Inter.jpg


 * International Call : 00 or 011 + Country Code + Area Code + Number 
                -011 - US exit code; must be dialed first for all international calls made from the USA or Canada
                     - country code 
                     - area code - 2 - 3 digit area codes (if it's required)
                     - phone number - 7 - 8 digits; area code + number total 10 digits


Troubleshooting

If you are not able to reach your International Call, please trying doing this:



Allow Inter Count 1.jpg

Allow Inter Count.jpg



Value Premium.jpg





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